Welcome to Purple Support
WiFi
MAC Address
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Find your MAC Address
A MAC address consists of 12 alphanumeric characters, for example: 00:00:00:a1:2b:cc La...
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MAC Authentication
MAC authentication can be used to grant access to secure networks by authenticating dev...
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Whitelist MAC Address
Whitelisting MAC addresses is important to enable access and help ensure Purple's servi...
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MAC Randomization
MAC randomization is an increasingly common privacy mechanism used in phones, tablets, ...
My Dashboards
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My Dashboards
Custom dashboards allow portal users to take any report and load them into a single cu...
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CSR Dashboard
The Corporate Social Responsibility (CSR) Dashboard is a dashboard that helps businesse...
My Reports
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My Reports
Build and manage your own reports using the best-in-class analytics provided by Purple...
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Manage My Reports
Manage my reports contains all of the reports you have saved to My Reports, you can cre...
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Manage My Schedules
Reports within Analytics or My Reports can be scheduled so that they are sent to you an...
Splash Page
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Social Media Authentication
Social media authentication enables visitors to connect to your Guest WiFi using their ...
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Custom Fields
You can use custom fields to capture specific information from a visitor that is not i...
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Splash Pages
Within Onboarding, splash pages allow you to manage every step of your visitor WiFi ex...
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Splash Page Builder - Standard
When you create or edit a splash page using the standard type it creates a simple form...
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Splash Page Builder - HTML
When you create or edit a splash page using HTML it creates a responsive HTML and CSS ...
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Snippets
Snippets are short codes that you can embed in your HTML splash pages to render common...
Access Journey
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Onboarding
SMB Onboarding View our one-page Setup Guide for an overview of need-to-know informatio...
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Access Journey
Custom access journeys allow you to deliver the content you want to visitors when they ...
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Terms Management
Terms documents can be customized to better meet your business' needs. End users are ab...
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Interstitial Video
Interstitial video allows portal users to set a video to play as part of the access jo...
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Follow On Form
Within the platform's Splash Pages section, mandatory questions can be set for users wh...
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Profile Portal
The Profile Portal allows visitors to review data they provided when they logged in to ...
Marketing
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Communications
Email and SMS communications allow you to create campaigns to send targeted SMS messag...
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Marketing
LogicFlow Learn the basics of how to create and build your own bespoke LogicFlow. Logic...
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Communication Limits
Communication Limits mean restrictions can be set on the number of communications sent ...
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Create a campaign
You can either create a campaign from within an e-shot or from an image. The results of...
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HTML Emails
Custom HTML emails allow you to create and send custom HTML emails directly from withi...
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Campaigns
Harness powerful analytics covering engagement and reach of your campaigns with downlo...
Analytics
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Analytics
Analytics provides you with a selection of reports to show visitor demographics, behavi...
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WiFi Analytics - Behavior
Authentication rate This report shows the number of successful and unsuccessful authent...
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Presence
Purple Presence enables businesses to gain a complete snapshot of all authenticated an...
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Occupancy
Occupancy counts visitors which enter and exit a venue and monitors their movement thro...
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Behavioral Analytics
These analytics display visitor information including the number and frequency of visit...
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Network Analytics
The network reports show the visitor's network usage, duration and what content they ar...
Location
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Location
Floorplan Management Track the movements of your customers in your venue in real tim...
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Floorplan Management
You can use floorplans to track the movements of your customers in your venue in real t...
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Zone Analytics
Zone Analytics show: The visitor's journey Which zones they accessed How long they sta...
LogicFlow
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LogicFlow v2
LogicFlow determines what your visitor's experience at your venue throughout their jour...
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LogicFlow v2 Example Videos
Common LogicFlows set-ups are covered below. For a full list of possible scenarios with...
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LogicFlow
Use the data collected via our captive WiFi portal to tailor your visitor engagement w...
Management
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License Management
Our Network & Enterprise solutions offer best-in-class analytics to help improve your v...
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Unable to connect to WiFi
Struggling to login? When at the venue, if you are able to view the WiFi but unable to...
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Customers
Note: This is only available to Purple partners and white labels. Within the Partner ...
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Venues and Groups
Venues can be set up for every customer location. You can have multiple venues for each...
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Venue Settings
The venue settings give you the option to add seamless logins between venues, one click...
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Content Filtering
Purple supports the Internet Watch Foundation and partners with WebTitan and Friendly W...
Connectors
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Introduction to Connectors
Connectors allow you to integrate external API data and feeds with your existing report...
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Airship
Airship allows you to create a single customer view from multiple channels of data. The...
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Apple Pay
Enabling Apple Pay for Tiered Bandwidth Configuration Steps include: Log in to the por...
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Cendyn
Cendyn is a CRM system for hotels to manage guest data. The Cendyn connector synchronis...
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Dotmailer/dotdigital
Dotmailer/dotdigital is an email marketing and marketing automation platform for SMBs, ...
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Exponea
The Exponea connector creates Exponea customer records from your WiFi visitors data. Yo...