Welcome to Purple Support

WiFi

Obfuscate MAC addresses
The 'Obfuscate CRM MAC addresses' feature gives the option to hide parts of MAC address...
Find your MAC Address
A MAC address consists of 12 alphanumeric characters, for example: 00:00:00:a1:2b:cc La...
MAC Authentication
MAC authentication can be used to grant access to secure networks by authenticating dev...
Whitelist MAC Address
Whitelisting MAC addresses is important to enable access and help ensure Purple's servi...
MAC Randomization
MAC randomization is an increasingly common privacy mechanism used in phones, tablets, ...

My Dashboards
Custom dashboards allow portal users to take any report and load them into a single cu...
CSR Dashboard
The Corporate Social Responsibility (CSR) Dashboard is a dashboard that helps businesse...

My Reports
Build and manage your own reports using the best-in-class analytics provided by Purple...
Manage My Reports
Manage my reports contains all of the reports you have saved to My Reports, you can cre...
Manage My Schedules
Reports within Analytics or My Reports can be scheduled so that they are sent to you an...

Social Media Authentication
Social media authentication enables visitors to connect to your Guest WiFi using their ...
Custom Fields
You can use custom fields to capture specific information from a visitor that is not i...
Splash Pages
Within Onboarding, Splash Pages allow you to manage your visitor's WiFi experience, fr...
Splash Page Builder - Standard
When you create or edit a splash page using the standard type it creates a simple form...
Splash Page Builder - HTML
When you create or edit a splash page using HTML it creates a responsive HTML and CSS ...
Snippets
Snippets are short codes that you can embed in your HTML splash pages to render common...

Onboarding
SMB Onboarding View our one-page Setup Guide for an overview of need-to-know informatio...
Access Journey
Custom access journeys allow you to deliver the content you want to visitors when they ...
Terms Management
Terms documents can be customized to better meet your business' needs. End users are ab...
Interstitial Video
Interstitial video allows portal users to set a video to play as part of the access jo...
Follow On Form
Within the platform's Splash Pages section, mandatory questions can be set for users wh...
Profile Portal
The Profile Portal allows visitors to review data they provided when they logged in to ...

Communications
Email and SMS communications allow you to create campaigns to send targeted SMS messag...
Marketing
See how WiFi can supercharge your in-venue marketing NPS Surveys Configure and automat...
Communication Limits
Communication Limits mean restrictions can be set on the number of communications sent ...
Create a campaign
You can either create a campaign from within an e-shot or from an image. The results of...
HTML Emails
Custom HTML emails allow you to create and send custom HTML emails directly from withi...
Campaigns
Harness powerful analytics covering engagement and reach of your campaigns with downlo...

Analytics
Analytics provides you with a selection of reports to show visitor demographics, behavi...
WiFi Analytics - Behavior
Authentication rate This report shows the number of successful and unsuccessful authent...
Presence
Purple Presence enables businesses to gain a complete snapshot of all authenticated an...
Occupancy
Occupancy counts visitors which enter and exit a venue and monitors their movement thro...
Behavioral Analytics
These analytics display visitor information including the number and frequency of visit...
Network Analytics
The network reports show the visitor's network usage, duration and what content they ar...

Location
Floorplan Management Track the movements of your customers in your venue in real tim...
Floorplan Management
You can use floorplans to track the movements of your customers in your venue in real t...
Zone Analytics
Zone Analytics show: The visitor's journey Which zones they accessed How long they sta...

LogicFlow v2
LogicFlow determines what your visitor's experience at your venue throughout their jour...
LogicFlow v2 Example Videos
Common LogicFlows set-ups are covered below. For a full list of possible scenarios with...
LogicFlow
Use the data collected via our captive WiFi portal to tailor your visitor engagement w...

License Management
Our Network & Enterprise solutions offer best-in-class analytics to help improve your v...
Unable to connect to WiFi
Follow the below steps for the quickest potential resolution. If the below steps are un...
Customers
Note: This is only available to Purple partners and white labels. Within the Partner ...
Venues and Groups
Venues can be set up for every customer location. You can have multiple venues for each...
Venue Settings
The venue settings give you the option to add seamless logins between venues, one click...
Content Filtering
Purple supports the Internet Watch Foundation and partners with WebTitan and Friendly W...

Introduction to Connectors
Connectors allow you to integrate external API data and feeds with your existing report...
Airship
Airship allows you to create a single customer view from multiple channels of data. The...
Apple Pay
Enabling Apple Pay for Tiered Bandwidth Configuration Steps include: Log in to the por...
Cendyn
Cendyn is a CRM system for hotels to manage guest data. The Cendyn connector synchronis...
Dotmailer/dotdigital
Dotmailer/dotdigital is an email marketing and marketing automation platform for SMBs, ...
Exponea
The Exponea connector creates Exponea customer records from your WiFi visitors data. Yo...