• Onboarding

  Purple WiFi Free This guide will walk you through setting up your venue to help you...

• Access Journey

  Custom access journeys allow you to deliver the content you want to visitors when they ...

• Profile Portal

  The Profile Portal allows visitors to review data they provided when they logged in to ...

• Verify

  Verify validates the email addresses your visitors enter within the access journey. If ...

• Interstitial Video

  Interstitial video allows portal users to set a video to play as part of the access jo...

• Follow On Form

  Within the platform's Splash Pages section, mandatory questions can be set for users wh...

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• Social Media Authentication

  Social media authentication enables visitors to connect to your Guest WiFi using their ...

• Custom Fields

  You can use custom fields to capture specific information from a visitor that is not i...

• Splash Pages

  Within Onboarding, Splash Pages allow you to manage your visitor's WiFi experience, fr...

• Splash Page Builder - Standard

  When you create or edit a splash page using the standard type it creates a simple form...

• Splash Page Builder - HTML

  When you create or edit a splash page using HTML it creates a responsive HTML and CSS ...

• Snippets

  Snippets are short codes that you can embed in your HTML splash pages to render common...

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• Analytics

  Analytics provides you with a selection of reports to show visitor demographics, behavi...

• WiFi Analytics - Behavior

  Authentication rate This report shows the number of successful and unsuccessful authent...

• Presence

  Purple Presence enables businesses to gain a complete snapshot of all authenticated an...

• Occupancy

  Occupancy counts visitors which enter and exit a venue and monitors their movement thro...

• Behavioral Analytics

  These analytics display visitor information including the number and frequency of visit...

• Network Analytics

  The network reports show the visitor's network usage, duration and what content they ar...

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• Obfuscate MAC addresses

  The 'Obfuscate CRM MAC addresses' feature gives the option to hide parts of MAC address...

• Find your MAC Address

  A MAC address consists of 12 alphanumeric characters, for example: 00:00:00:a1:2b:cc La...

• MAC Authentication

  MAC authentication can be used to grant access to secure networks by authenticating dev...

• Whitelist MAC Address

  Whitelisting MAC addresses is important to enable access and help ensure Purple's servi...

• MAC Randomization

  MAC randomization is an increasingly common privacy mechanism used in phones, tablets, ...

• My Dashboards

  Custom dashboards allow portal users to take any report and load them into a single cu...

• CSR Dashboard

  The Corporate Social Responsibility (CSR) Dashboard is a dashboard that helps businesse...

• My Reports

  Build and manage your own reports using the best-in-class analytics provided by Purple...

• Manage My Reports

  Manage my reports contains all of the reports you have saved to My Reports, you can cre...

• Manage My Schedules

  Reports within Analytics or My Reports can be scheduled so that they are sent to you an...

• Marketing

  See how WiFi can supercharge your in-venue marketing NPS Surveys Configure and automat...

• Communications

  Email and SMS communications allow you to create campaigns to send targeted SMS messag...

• Communication Limits

  Communication Limits mean restrictions can be set on the number of communications sent ...

• Create a campaign

  You can either create a campaign from within an e-shot or from an image. The results of...

• HTML Emails

  Custom HTML emails allow you to create and send custom HTML emails directly from withi...

• Campaigns

  Harness powerful analytics covering engagement and reach of your campaigns with downlo...

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• Location

  Floorplan Management Track the movements of your customers in your venue in real tim...

• Floorplan Management

  You can use floorplans to track the movements of your customers in your venue in real t...

• Zone Analytics

  Zone Analytics show: The visitor's journey Which zones they accessed How long they sta...

• LogicFlow v2

  LogicFlow determines what your visitor's experience at your venue throughout their jour...

• LogicFlow v2 Example Videos

  Common LogicFlows set-ups are covered below. For a full list of possible scenarios with...

• LogicFlow

  Use the data collected via our captive WiFi portal to tailor your visitor engagement w...

• Premier Inn Wi-Fi Guest Support Guide

  The Premier Inn Wi-Fi service is provided by Purple in most hotels. Virgin provides Wi-...

• Unable to connect to WiFi

  Follow the below steps for the quickest potential resolution. If the below steps are un...

• Paid WiFi

  This was previously referred to as Tiered Bandwidth. Purple’s Paid WiFi solution prov...

• Customers

  Note: This is only available to Purple partners and white labels. Within the Partner ...

• Venues and Groups

  Venues can be set up for every customer location. You can have multiple venues for each...

• Venue Settings

  The venue settings give you the option to add seamless logins between venues, one click...

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• Introduction to Connectors

  Connectors allow you to integrate external API data and feeds with your existing report...

• Airship

  Airship allows you to create a single customer view from multiple channels of data. The...

• Apple Pay

  Enabling Apple Pay for Tiered Bandwidth Configuration Steps include: Log in to the por...

• Cendyn

  Cendyn is a CRM system for hotels to manage guest data. The Cendyn connector synchronis...

• Dotmailer/dotdigital

  Dotmailer/dotdigital is an email marketing and marketing automation platform for SMBs, ...

• Exponea

  The Exponea connector creates Exponea customer records from your WiFi visitors data. Yo...

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