Welcome to Purple Support

WiFi

MAC Address

  • Find your MAC Address

    A MAC address consists of 12 alphanumeric characters, for example: 00:00:00:a1:2b:cc La...

  • MAC Authentication

    MAC authentication can be used to grant access to secure networks by authenticating dev...

  • Whitelist MAC Address

    Whitelisting MAC addresses is important to enable access and help ensure Purple's servi...

  • MAC Randomization

    MAC randomization is an increasingly common privacy mechanism used in phones, tablets a...

My Dashboards

  • My Dashboards

    Custom dashboards allow portal users to take any report and load them into a single cu...

  • CSR Dashboard

    The Corporate Social Responsibility (CSR) Dashboard is a dashboard that helps businesse...

My Reports

  • My Reports

    Build and manage your own reports using the best-in-class analytics provided by Purple...

  • Manage My Reports

    Manage my reports contains all of the reports you have saved to My Reports, you can cre...

  • Manage My Schedules

    Reports within Analytics or My Reports can be scheduled so that they are sent to you an...

Splash Page

  • Social Media Authentication

    Social media authentication enables visitors to connect to your Guest WiFi using their...

  • Custom Fields

    You can use custom fields to capture specific information from a visitor that is not i...

  • Splash Pages

    Within Onboarding, splash pages allow you to manage every step of your visitor WiFi ex...

  • Splash Page Builder - Standard

    When you create or edit a splash page using the standard type it creates a simple form...

  • Splash Page Builder - HTML

    When you create or edit a splash page using HTML it creates a responsive, HTML and CSS...

  • Snippets

    Snippets are short codes that you can embed in your HTML splash pages to render common...

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Access Journey

  • Onboarding

    SMB Onboarding View our one-page Setup Guide for an overview of need-to-know informatio...

  • Access Journey

    Custom access journeys allow you to deliver the content you want to visitors when they ...

  • Terms Management

    Terms documents can be customized to better meet your business' needs. End users are ab...

  • Interstitial Video

    Interstitial video allows portal users to set a video to play as part of the access jo...

  • Follow On Form

    Within the platform's Splash Pages section, mandatory questions can be set for users wh...

  • Profile Portal

    The Profile Portal allows visitors to review data they provided when they logged in to ...

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Marketing

  • Marketing

    LogicFlow Learn the basics of how to create and build your own bespoke LogicFlow. Logic...

  • Communications

    Email and SMS communications allow you to create campaigns to send targeted SMS messag...

  • Communication Limits

    Communication Limits mean restrictions can be set on the number of communications sent ...

  • Create a campaign

    You can either create a campaign from within an e-shot or from an image. The results of...

  • HTML Emails

    Custom HTML emails allow you to create and send custom HTML emails directly from withi...

  • Campaigns

    Campaigns show you the results of Micro surveys, NPS surveys and any communication sen...

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Analytics

  • Analytics

    Analytics provides you with a selection of reports to show visitor demographics, behavi...

  • Presence

    Purple Presence enables businesses to gain a complete snapshot of all authenticated an...

  • Occupancy

    Occupancy counts visitors which enter and exit a venue and monitors their movement thro...

  • Behavioral Analytics

    These analytics display visitor information including the number and frequency of visit...

  • Network Analytics

    The network reports show the visitor's network usage, duration and what content they ar...

  • Technology Analytics

    The technology reports show the different technology visitors use to connect and brows...

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Location

  • Location

    Floorplan Management Track the movements of your customers in your venue in real tim...

  • Floorplan Management

    You can use floorplans to track the movements of your customers in your venue in real t...

  • Zone Analytics

    Zone Analytics shows you the visitor's journey, which zones they accessed, how long the...

LogicFlow

  • LogicFlow v2

    LogicFlow determines what your visitor's experience at your venue throughout their jour...

  • LogicFlow v2 Example Videos

    Common LogicFlows set-ups are covered below. For a full list of possible scenarios with...

  • LogicFlow

    Use the data collected via our captive WiFi portal to tailor your visitor engagement w...

Management

  • License Management

    Our Network & Enterprise solutions offer best-in-class analytics to help improve your v...

  • Unable to connect to WiFi

    Struggling to login?  When viewing at the venue, if you are able to view the WiFi but u...

  • Customers

    Note: This is only available to Purple partners and white labels. Within the Partner ...

  • Venues and Groups

    Venues can be set up for each venue location within a customer, you can have multiple v...

  • Venue Settings

    The venue settings give you the option to add seamless logins between venues, one click...

  • Content Filtering

    Purple supports the Internet Watch Foundation and partners with WebTitan and Friendly W...

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Connectors

  • Introduction to Connectors

    Connectors allow you to integrate external API data and feeds with your existing report...

  • Airship

    Airship allows you to create a single customer view from relational data. The Airship c...

  • Cendyn

    Cendyn is a CRM system for hotels to manage guest data. The Cendyn connector synchronis...

  • Dotmailer/dotdigital

    Dotmailer/dotdigital is an email marketing and marketing automation platform for SMBs, ...

  • Exponea

    The Exponea connector creates Exponea customer records from your WiFi visitors data. Yo...

  • Infobip

    Infobip is an SMS service provider, with this connector providing the ability to send S...

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