Welcome to Purple Support

Management

Customers, profiles, access methods, venues, filtering and more

  • Customers

    Note: This is only available to Purple partners and white labels. Within the Partner ...

  • Venues and Groups

    Venues can be set up for each venue location within a customer, you can have multiple v...

  • Venue Settings

    The venue settings give you the option to add seamless logins between venues, one click...

  • Content Filtering

    Purple supports the Internet Watch Foundation and partners with WebTitan and Friendly W...

  • QR Code Generator

    The QR code generator feature, generates a QR code as an image which you can download a...

  • Webhooks

    Webhooks allow data such as name, email, date of birth, gender, sign up method, MAC add...

  • Hardware

    Within Hardware you can add new WiFi access points (APs) and sensors. Hardware is set ...

  • Access Methods

    Access Methods enable social media authentication on your splash pages, this enables vi...

  • Users

    Within Users you can set up new users and edit or delete existing users. Permission pro...

  • Permission Profiles

    Create, manage, and delete permission profiles within the Purple portal. Permission pr...

  • Legacy Profiles

    If a user’s permissions do not match a permission profile the portal automatically crea...

  • License Management

    Note: This is only available to Purple partners and white labels. License management...

  • Licensing Status

    Purple’s Licensing status report allows platform users to get a single view of availabl...

  • Communication Limits

    Communication Limits mean restrictions can be set on the number of communications sent ...

  • Tiered Bandwidth

    Purple’s tiered bandwidth solution creates ROI by charging guests for WiFi usage. You ...

  • WiFi Access Hours

    WiFi Access Hours allows Portal users to define their WiFi ‘opening hours’; the times ...

  • Network Activity Alerts

    You can use network activity alerts to configure email alerts that trigger when ‘0’ vis...

  • CoA/Disconnect Configuration

    Configuration details for sending CoA/Disconnect messages, which are required to use a...