Welcome to Purple Support

Management

Customers, profiles, access methods, venues, filtering and more

  • License Management

    Our Network & Enterprise solutions offer best-in-class analytics to help improve your v...

  • Unable to connect to WiFi

    Struggling to login?  When viewing at the venue, if you are able to view the WiFi but u...

  • Customers

    Note: This is only available to Purple partners and white labels. Within the Partner ...

  • Venues and Groups

    Venues can be set up for every customer location. You can have multiple venues for each...

  • Venue Settings

    The venue settings give you the option to add seamless logins between venues, one click...

  • Content Filtering

    Purple supports the Internet Watch Foundation and partners with WebTitan and Friendly W...

  • QR Code Generator

    The QR code generator feature, generates a QR code as an image which you can download a...

  • Webhooks

    Webhooks allow data such as name, email, date of birth, gender, sign up method, MAC add...

  • Access Methods

    Access Methods enable social media authentication on your splash pages. These enable vi...

  • Users

    Within Users you can set up new users and edit or delete existing users. Permission pro...

  • Permission Profiles

    Create, manage, and delete permission profiles within the Purple portal. Permission pr...

  • Legacy Profiles

    If a user’s permissions do not match a permission profile the portal automatically crea...

  • Licensing Status

    Purple’s Licensing status report allows platform users to get a single view of availabl...

  • Step-by-step: Set up Social Login Methods

    Enable social media authentication on your splash pages To access the necessary toggles...

  • Premier Inn 'Ultimate WiFi' Guest Support Guide

    From your list of networks, choose ‘Premier Inn Ultimate WiFi’ to connect. Payment opti...

  • Marketing Opt-in Messaging

    Marketing opt-in messages are now customizable from the Purple platform.  The functiona...

  • Product Features

    Key Features Network Enterprise Highly Customizable Captive Portal ✓ ✓ Network A...

  • Compatibility

    Purple provide guest WiFi for the following WiFi specifications, major web browsers, an...

  • Tiered Bandwidth

    Purple’s tiered bandwidth solution provides a revenue stream by charging guests for Wi...

  • WiFi Access Hours

    WiFi Access Hours allows Portal users to define their WiFi ‘opening hours’; the times ...

  • Network Activity Alerts

    You can use network activity alerts to configure email alerts that trigger when ‘0’ vis...

  • CoA/Disconnect Configuration

    Configuration details for sending CoA/Disconnect messages, which are required to use a...