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Venues and Groups

  • Updated

Venues can be set up for each venue location within a customer, you can have multiple venues for each customer to ensure you capture and analyze the correct data for each individual venue.

Within ManagementVenues you can add new venues and groups and edit existing venues. You can also update venue settings and add webhooks.

Add Venue

  1. Within ManagementVenues > Venues and Groups, select the customer you want to add the venue to.

  2. Click the ellipsis and select Add venue.

  3. Choose to either use the standard set up or the wizard, the wizard guides you through the set up process. The standard set up opens the Venue Details, once the details are complete, click Add Venue. Once the venue is set up, you can add your hardware and social media access methods.

  1. Venue details and click Next.

  2. Click Next again.

  3. To add the hardware for the venue, click Yes, configure now. Alternatively, if you want to add the hardware later, click No, later.

  4. Choose the Router type from the drop-down list and then add the MAC address. For more information about how to configure the hardware, you can download or view the instructions online. Click Next.

  5. If you want to add more hardware, click Add more hardware, if not, click Next.

  6. The venue is set up, if you want to add another venue, click Yes or to close the wizard, click No.

presence reports.

Bounce Time

The number of minutes a device must have dwelled for to be seen at your venue.

Not Engaged Threshold

The number of minutes a device may have dwelled for but is not considered to be engaging with the venue.

Fully Engaged Threshold

The number of minutes a device may have dwelled for to be considered as engaging with the venue.

Coefficient

A value to multiply presence graph values by to show a real world reflection of visitors.

Data reset time

The time you want your occupancy data to reset to zero, this helps to ensure the data is synchronized and resets any discrepancies.

Add Group

  1. Within ManagementVenues > Venues and Groups, select the customer you want to add the group to.

  2. Click the ellipsis and select Add group.

  3. Once you have added all of the required information click Add group. For more information about the Group fields, see Group Details.