Welcome to Purple Support

Venue Settings

  • Updated

The venue settings give you the option to add seamless logins between venues, one click logins on splash pages, complete transactions outside of the captive portal, add logos, create a different access journey for secondary SSIDs and set speed limits to ensure visitors do not take up too much bandwidth.

To access this click ManagementVenues > Settings.

Venue level settings

Custom visitor timeout

Determines how long they can use your WiFi service.

Session timeout

Determines the length of time a visitor can log in for when they connect. After this time the visitor is disconnected and must reconnect and log in again to continue using the service.

If the visitor is idle (stops transferring data) the Idle timeout determines when to disconnect the visitor.

Idle timeout

Determines the length of time a visitor can be idle (stops transferring data) before they are disconnected. For example, if this is set to 60 minutes and a user turns off their device or leaves the WiFi network it would take 60 minutes for the session to expire whereby the visitor must reconnect and log in again.

MAC authentication

Authenticates repeat WiFi visitors as soon as they connect to the wireless SSID (based on the device MAC address). This means visitors bypass the splash page authentication and get straight online. MAC randomization may prevent MAC authentication.

Enable whitelist only

Only allows devices on the whitelist to use MAC authentication and bypass the splash page authentication.

MAC authentication timeout

Set a period of time when the MAC authentication expires and the visitor must sign in to the WiFi to gain access. You can choose No timeout to always allow repeat visitors to get straight online.

Whitelist or Blacklist a device MAC

Enter the MAC address for any device you want to add to the whitelist or blacklist. If you whitelist a device it bypasses the splash page authentication. If you blacklist a device it stops the device being able to authenticate and connect to your WiFi.

You can also set a timeout period for whitelist and blacklist devices.

Enable Profile Portal

Enables profile portal for this venue. You can choose to inherit this option from the company level settings.

Complete transaction outside of captive portal

Grants visitors a temporary session to complete a payment transaction.

To complete payment transactions in the captive portal you must whitelist all of the bank domains on your controller.

You can choose to inherit this option from the company level settings.

Add custom splashpage SSID

Use this option to assign a different access journey to a secondary SSID.

Speed Capping

You can edit these settings if Prevent override setting is turned off at company level and above. If Prevent override setting is on the message 'This is currently being managed at a higher level' appears.

Download speed limit

Maximum download and upload speeds visitors are limited to, this ensures one visitor is not taking too much bandwidth.

Upload speed limit

Customer level settings

These options are only available at customer level and above.

Allow customer venue management

Enables the customer to add hardware and venues.

Roaming seamless login

Forces seamless login at all venues for the company. Visitors who have visited one venue can seamlessly log in at another venue.

Seamless timeout

Sets a seamless expiry time where visitors are sent to the offline splash page and need to sign back in after a period of time. When you enable this you must set the following:

  • Number of days - The number of days the seamless login is set to timeout at.

  • Timeout Type - From last full login forces visitors to log in after the specified number of days regardless of the last seamless auth time. After number of days forces the visitor to log in after they have been inactive for the number of specified days.

Enable Profile Portal

Enables profile portal for this company.

Allow OneClick login method

Enables the option to add OneClick login to splash pages. You cannot capture any data about visitors who use the OneClick login method.

Complete transaction outside of captive portal

Grants visitors a temporary session to complete a payment transaction.

To complete payment transactions in the captive portal you must whitelist all of the bank domains on your controller.

Disable the additional gender options

Disables Non-binary and Prefer not to say gender options.

Company Logo

Add a logo for your company, click Browse, select the image to upload and click Open.

Custom SSID Settings

Enable this option to assign a different access journey to a secondary SSID.

SMS/Email Limits

You can limit the number of emails and/or SMS messages that can be sent by a company.

Starting Monthly Limit

The initial number of emails or SMS messages the company can send for the month, this renews each month and any changes made to this value take effect in the following month.

Additional Monthly Limit

An additional number of emails or SMS messages the company can send for the current month, this resets to 0 at the start of the next month.

If you make any changes to these values, click Save.

Email verification

Enables email verification across all venues. Visitors who authenticate via the registration form are sent an email to verify their email address on their first visit only. If visitors do not verify their email address they cannot use seamless login.

You can remove visitors from the WiFi and force them to re-authenticate if they haven’t verified their email address within a configurable amount of time. This is triggered by a RADIUS Change of Authorization (CoA) request, sent to the Access Point/Controller from Purple’s cloud hosted RADIUS server (this may require an inbound firewall rule for UDP port 3799). Most hardware supports CoA requests, for more information about how to configure this for your hardware, refer to CoA/Disconnect Configuration.

You can see which visitors have verified their email address within MarketingCRM, click the visitor name, next to the name it shows if the visitor is verified or unverified.

Share online: