The Profile Portal allows visitors to review data they provided when they logged in to a Purple WiFi system/created their account to gain access to WiFi at a Venue. To give visitors access to the Profile Portal, it must be enabled at the venue within Management > Venues > Settings.
The Profile Portal is based on your region. You can access it from one of the following:
- Americas - https://profile-r1.purpleportal.net/
- Europe - https://profile-r2.purpleportal.net/
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Asia Pacific - https://profile-r3.purpleportal.net/
Email verification
When Profile Portal is enabled, visitors who have accessed the WiFi at your venue are sent an email to invite them to use the Profile Portal 24 hours after their first visit:
Select the email verification link to verify your account. Enter a date of birth and select Verify:
If the access token has expired you must generate a new access token. Enter your email address again and select 'Submit request'.
View and Delete Personal Information
After logging in, the personal data you provided is displayed.
To delete your data, select the 'Delete my data' button in the bottom right corner of the screen:
Cannot log in or information does not match records
Profile Portal accounts only exist for visitors who have logged in and received an email to invite them to use the Profile Portal. This email is sent 24 hours after a visitor first logs in to the WiFi for a venue which has Profile Portal active. It contains an access token to access the Profile Portal. The access token is a specifically hashed unique and time limited URL which allows visitors to validate the information provided at initial WiFi login to gain access to the Profile Portal data.
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If you did not get the email or the access token has expired, click Forgot your details? on the Profile Portal login page.
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This states it is for a password reset if you have already validated your login, however it can also be used to generate a new verification email or if your initial access token has expired it can also be used to generate a new access token. Enter your email address and click Submit request.
My Activity
This shows you details about your past visits, which venues you have visited, marketing communications received, associated devices and connection methods.
My Communications Settings
This shows which companies you have opted in to, to receive marketing communications. You can change your marketing communication preferences and choose which companies you would like to receive communications for with the toggle button.
My Transactions
Some venues charge visitors to access the WiFi. This shows any payments you have made to access WiFi at a venue.
Terms Agreed
This shows any terms and conditions you accepted to access WiFi at a venue.
FAQ
General & Access
What is the Profile Portal?
The Profile Portal allows visitors who have used a Purple WiFi system at a venue to review the data they provided when they logged in or created their account to access the WiFi.
How do visitors get access to the Profile Portal?
Visitors who have accessed WiFi at a venue with Profile Portal enabled are sent an email invitation 24 hours after their first visit. This email contains an access token to the Profile Portal.
How does a venue enable the Profile Portal for its visitors?
To enable the Profile Portal, it must be activated within the venue's settings under Management > Venues > Settings.
Are there different web addresses for the Profile Portal?
Yes, the Profile Portal is based on your region:
Americas: https://profile-r1.purpleportal.net/
Europe: https://profile-r2.purpleportal.net/
Asia Pacific: https://profile-r3.purpleportal.net/
Email Verification & Login Issues
What is involved in the email verification process?
Visitors need to select the email verification link sent to them. They will then need to enter their date of birth and select 'Verify' to confirm their account.
What should a visitor do if their access token has expired?
If the access token has expired, the visitor must generate a new one by entering their email address again on the portal and selecting 'Submit request'. They can also use the "Forgot your details?" link on the login page.
What if a visitor tries to log in but their information doesn't match, or they never received an invitation email?
Profile Portal accounts only exist for visitors who have logged in to the WiFi at a venue with the Profile Portal active and have subsequently received an invitation email (sent 24 hours after the first login). If a visitor didn't get the email, or the token expired, they should click "Forgot your details?" on the Profile Portal login page, enter their email, and click "Submit request" to generate a new verification email or access token.
Managing Your Data & Profile
What personal information can a visitor see in the Profile Portal?
After logging in, visitors can see the personal data they provided when they initially signed up for the WiFi.
How can a visitor delete their personal data?
To delete their data, visitors can select the 'Delete my data' button located in the bottom right corner of the screen after logging in.
What information is available under "My Activity"?
"My Activity" shows details about past visits, including which venues have been visited, marketing communications received, associated devices, and connection methods used.
What can a visitor do in "My Communications Settings"?
This section shows which companies the visitor has opted in to for marketing communications. Visitors can change their preferences and choose which companies they wish to receive communications from using a toggle button.
What is displayed in "My Transactions"?
If a venue charges for WiFi access, "My Transactions" will show any payments the visitor has made to access WiFi at that venue.
What can be found under "Terms Agreed"?
This section displays any terms and conditions that the visitor accepted to gain access to the WiFi at a venue.
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