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Welcome to Purple Support

License Management

  • Updated

Our Network & Enterprise solutions offer best-in-class analytics to help improve your visitor experience. 

For a quick guide on how to view all of your existing available licenses, click here

Please note that there may be a slight delay in WiFi being updated after a license renewal.

License Management

Note: This is only available to Purple partners and white labels.

License management allows you to view and manage licenses you have purchased from Purple.

Enterprise and Network are standard level licenses and are automatically assigned by the Purple platform.

If you have licenses for additional services, such as Web Filtering for Protect, Location or Presences services, you must manually assign these licenses to the required access points.

You can access this at partner or white label level, within Management > License management. You can:

  • Search for a specific company
  • Apply a date range
  • Use filter options to view expired licenses, different license types, and identify licenses not yet assigned

Assign a license

You can only assign licenses to the company for which they have been purchased. You cannot move licenses between companies.

  1. Locate the company using the search option, or filter the list by assigned status, to identify the license you want to assign. Next, click Assign.

  2. Choose either the Venue or the Hardware you want to assign it to and click Assign Company:


You can assign more than one license to a piece of hardware.

Review which licenses are assigned to an access point

To review the licenses that are assigned to an access point, within the portal: click Management in the left-hand sidebar, then Customers, navigate to the desired Venue, then select the Hardware tab.

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