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Within Users you can set up new users and edit or delete existing users. Permission profiles should be set up prior to users. Users explicitly use permission profiles to determine the user’s permissions at company level and below. Users at reseller level and above have full access and do not require permission profiles. If a user is not assigned to a permission profile at company level, for example, if the profile is deleted or the user is removed from a profile, the default permissions are set to denied for everything. If a user has the default permissions you must add the user to a permission profile to explicitly grant access.

If a user requires access to personal identifiable information, MAC addresses and to change marketing opt-out status, these are all set in the permission profile the user is assigned to.

When you create a new user an email is sent to the user with the login details, on initial log in the user must change their password.

To access this click ManagementUsers.

New User

  1. Within ManagementUsers, click Add User.

  2. Enter the required user details. For more information about these fields, refer to User Details.

  3. Choose whether to manually set a user password or leave the fields blank to automatically generate a password which is emailed to the user.

  4. Set the user’s access level and permission profile and click Save.

Personal Details

First name

User's first name.

Last name

User's last name.


User's telephone number.


User's mobile number.


Choose a timezone from a pre-defined list for the user.


User's email address.

Confirm email

Default Landing Page

You must assign a permission profile first, you can then choose a default landing page the user has access to.

Password Information

Set user password

Select this option to set a password for the user. We recommend to turn this on for new users as this sends an email to the user with the new account information.

When the user initially logs in they must change their password.

Enter new password

Enter a password for the user or leave blank to generate a random password.

Confirm password

Access Details

Active Account

Determines if the account is active or dormant. To disable a user account turn this option off. 

System Administrator

Determines if the user is a system administrator.

Access Level

Choose the level of access for a user from reseller, customer, group or venue. The user has access to all venues and groups associated with the level you assign them to.

If the user has reseller permissions, they can access all companies, groups and venues. With company level access, they can access all groups and venues within. If a user has group level access, they can access groups and venues, and with venue access the user can only access the selected venue.  

Current Permissions

This only appears for users with an access level at customer or below. Reseller level and above do not require permission profiles. Choose the permission profile to assign the user to, this determines what the user can access within the portal. If you do not assign a permission profile the default profile is assigned in which permissions are set to denied for everything.

Disable a User

  1. Select the user you wish to disable, click the ellipsis and click Edit.

  2. Disable the Active Account toggle switch and click Save.

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