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Accessibility

Purple is committed to ensuring digital accessibility for everyone, including people with disabilities. We look to apply the relevant accessibility standards…

Admin Tool

The Wayfinding Admin Tool gives you access to update all of your applications from one place. Manage all of your content with ease; update maps, routes, points…

Analytics Beta - Maps Dashboard

License required: Maps Location Insights Summary The Location Insights dashboard provides an overview of user engagement with the indoor maps application,…

App Deployment - Next Gen

Web app For the web app, Purple will configure the web domain then share it with you for feedback. A round of edits is possible at this point, before the app…

App Store - Set Up Developer Account

As part of the Wayfinding mobile set up, Purple create a dedicated Wayfinding mobile app that your visitors can use to navigate your campus. To publish the app…

APs with BLE hardware list

A variety of hardware solutions are available for access points with Bluetooth Low Energy (BLE) functionality. Configure BLE on: Fortinet Access Points…

Asset Tracking Hardware

Purple have partnered with Pole Star to help provide our market-leading Asset Tracking solution. Pole Star Pole Star manufacture BLE tags that are designed to…

Asset Tracking Implementation

Adding content Add a single asset Select the blue ‘Add asset’ button, then the ‘Add a single asset’ option as the add method. Next, input the MAC address of…

Asset Tracking Notifications via LogicFlow

Asset tracking notifications can be sent via email and SMS message by using LogicFlow. Notifications can be programmed based on assets entering or leaving…

Asset Tracking User Guide

Mobile Experience Welcome screens will greet you the first time you launch the app. After reading these, the next step is to log in using your business email…

BLE Beacons

A beacon is a small wireless device that constantly broadcasts radio signals to nearby smartphones and tablets. Mobile apps can listen for that signal and,…

Configure BLE on Aerohive Networks APs

To configure Bluetooth Low Energy (BLE) on Aerohive Networks Access Points, you'll need to access the HiveManager NG, which is the centralized network…

Configure BLE on Aruba Networks APs

To configure Bluetooth Low Energy (BLE) on Aruba Networks Access Points, you need to perform the following steps: 1. Connect to the Access Point using SSH or a…

Configure BLE on Cisco Meraki APs

To configure Bluetooth Low Energy (BLE) on Cisco Meraki Access Points, you can follow the steps outlined below: 1. Log in to the Cisco Meraki dashboard at…

Configure BLE on D-Link Access Points with iBeacon firmware

To configure Bluetooth Low Energy (BLE) on D-Link Access Points with iBeacon firmware, follow these steps: 1. Use a computer or mobile device to connect to the…

Configure BLE on Extreme Networks APs

To configure Bluetooth Low Energy (BLE) on Extreme Networks Access Points (APs), you typically need to follow a set of steps specific to the device and…

Configure BLE on Fortinet APs

To configure BLE (Bluetooth Low Energy) on Fortinet Access Points (APs), follow these steps: 1. Log in to the Fortinet AP's web-based management interface.…

Configure BLE on OpenMesh APs with iBeacon support

To configure BLE (Bluetooth Low Energy) on OpenMesh access points with iBeacon support, follow these steps: 1. Connect your computer or device to the OpenMesh…

Configure BLE on Ubiquiti Networks APs

To configure Bluetooth Low Energy (BLE) on Ubiquiti Networks access points, follow these steps: 1. Ubiquiti access points are typically managed through the…

Configure BLE on Xirrus Wireless APs

To configure Bluetooth Low Energy (BLE) on Xirrus Wireless Access Points (APs), you need to access the AP's web-based management interface. The steps involved…

Destination Media

Media is displayed prominently within our RTLS solutions. With destination media, we've aimed to improve the user experience and increase user engagement by…

Destinations and Search Terms - Next Gen

Destinations Destinations are the points of interest you want your visitors to navigate to. Search functionality allow these to be easily found, with keyword…

Enabling Location for GPS Positioning

You need to approve the location permission manually if you rejected the initial request. Purple are unable to automatically turn the permission back on. Give…

Estimote Beacon Setup Guide

What is an Estimote Beacon? A beacon is a small, battery powered wireless device that broadcasts radio signals to your phone. Think of it as a lighthouse…

GPS Web Positioning

Our GPS Web Positioning feature allows users to understand where they are on our web-based interactive map. A button has been added that finds the user’s…

GPS Web Positioning

Our GPS Web Positioning feature allows users to understand where they are on our web-based interactive map. A new button has been added that finds the user’s…

Implementation Graphics

The implementation graphics are a list of required graphics that help us design your Wayfinding experience. Before we begin to create the Wayfinding experience…

Indoor Positioning/Blue Dot Experience

Three components make up the indoor positioning mobile experience: Fingerprinting, Beacons or Bluetooth Low Energy (BLE) enabled Access Points (APs), and…

Introduction to Wayfinding

Purple Wayfinding is a SaaS cloud based solution that creates a digital map to help visitors navigate a building and find what they need quickly and safely.…

Join WiFi Prompt

A prompt which promotes WiFi networks to users who enter the RTLS Web platform is available. With this functionality enabled, a message will display which…

Kiosk Setup Guide

Specifications for digital display units running Purple's Wayfinding are available here. For all of the following, you should be logged in to the web admin…

Kiosk Specifications

Our Maps Kiosks are designed to work on any touch enabled device that is capable of supporting a web browser. The Kiosks are optimised for a large portrait…

Kiosk User Guide

General usage Selecting the magnifying glass at the top left of the screen enables a large touch screen where the destination name can be input: Kiosk1 -…

Kontakt Beacon Setup Guide

What is a Kontakt Beacon? A beacon is a small, battery powered wireless device that broadcasts radio signals to your phone. Think of it as a lighthouse…

Maps Markup

As part of the Wayfinding implementation, Purple provides you with the required map art to ensure the maps are clear, accurate and easy to use when you plot…

Maps Setup Guide

To make changes to Maps, log in tothe web admin site. Purple will provide your login username and password via email. We also have implementation guides…

Menus and Destinations

Site menus enable you to categorize your destinations into main menus and sub-menus so visitors can easily navigate through the Wayfinding solution.…

Mobile 2.0

The Mobile application for Wayfinding includes many new features to: improve the visitor experience; ensure visitors are using the latest map; give visitors…

Next Gen RTLS Features: Web, Mobile, and Kiosk

The following list will be updated as additional features become available: Key Features Web Mobile app Kiosk Blue-dot indoor positioning X ✓ X Shareable…

Offers

Offers are available for points of interest (POIs) to help deliver a greater return on investment and enhance the end-user experience. Offers will display in…

Offsite/Onsite

Offsite to onsite navigation describes a feature which enables users to plan their trip to the venue from an offsite location (most commonly their home). It’s…

Real Time Location Services (RTLS) Glossary

Destinations The points that are dropped on the map which users can navigate to or select. These are not necessarily defined by the pin:…

RTLS Analytics

An Overview dashboard displays to admin users on the RTLS landing page upon logging in. When selecting a date range, the previous period will be the same…

RTLS Live Data: Real Time Map Data

Real-time map data is available on our RTLS products. This displays live data to improve the overall user experience and can be utilized across a wide variety…

Save Functionality

The ability to save all points of interest (POIs), including custom POIs, is available. In each tray for every point of interest, a ‘Save’ button is present:…

Test the Wayfinding Mobile App

When you set up Wayfinding it's important to test the mobile application to ensure it is accurate and navigates you to the correct destinations. You should…

Test the Wayfinding Mobile App - Next Gen

When you set up Wayfinding it's important to test the mobile application to ensure it is accurate and navigates you to the correct destinations. You should…

Test the Wayfinding Web App

When you set up Wayfinding it's important to test the web application to ensure it is accurate and navigates you to the correct destinations. You should also…

Test the Wayfinding Web App - Next Gen

When you set up Wayfinding it's important to test the web application to ensure it's accurate and navigates you to the correct destinations. You should also…

Translations

Users are able to translate their RTLS experience into their preferred language. This significantly improves the user experience by: Offering real-time,…

WayfinderLite Mobile SDK

WayfinderLite Mobile SDK is a lightweight native SDK with a simple interface which exposes APIs to be consumed by an android or iOS application in order to get…

Wayfinding Data

Wayfinding Data within the Wayfinding Admin Tool, includes your wayfinding destinations which display to your visitors to help them navigate your campus. You…

Wayfinding Events

Wayfinding Events within the Wayfinding Admin Tool allows you to create upcoming events within your venue to display to visitors. Choose the menu item List of…

Wayfinding from Epic MyCharts

To help your patients arrive at their appointments in the right place and at the right time, you can use Purple Wayfinding with Epic MyCharts. When the patient…

Wayfinding Implementation Guide - Next Gen

A setup guide encompassing Wayfinding, Asset Tracking, and Maps, is available here. Click for information regarding: Adding a location Adding a building Adding…

Wayfinding Implementation: Current Gen

BLE Beacons Find out more about BLE beacons, what the minimum requirements are and what configuration is required to use these with Purple. Kiosk…

Wayfinding Reports

The Reports menu within the Wayfinding Admin Tool contains different reports you can view for your wayfinding traffic. You can see the number of directions…

Wayfinding User Guide

To get started, download the app from Google Play or Apple's App Store, or navigate to your provided URL using your preferred web browser. Mobile Experience…

Analytics Beta - Partner Dashboard

Partner Estate Overview Summary The Partner Estate Overview dashboard offers a comprehensive look at WiFi engagement and performance across all customers,…

Partner Portal Overview

Welcome to the Purple Partner hub. This page brings together the guides you need to get set up, navigate the partner portal, and find your way around Purple's…

Partner Portal Registration & Login Guide

This guide provides step-by-step instructions for configuring your partner portal. Follow the section below that matches your portal version. Current Portal:…

Partner Portal Setup Guide (Legacy)

This guide will walk you through setting up your legacy partner portal to help you manage your customers, venues, and users using the legacy Purple Portal…

Partner Portal Setup Guide (New)

This guide will walk you through setting up your partner portal to help you get started using Purple WiFi. Click here to learn more about our Partner Program…

ADTRAN Bluesocket

Logging in Please log in to your Bluesocket WLAN controller. Accounting Server At the top, click Configuration and then on the left, under External…

Alcatel-Lucent (Controller-based)

Important Note: You must add the MAC address of the Controller to your portal under the Hardware tab. Choose "Alcatel-Lucent AP (Controller based)" as the…

Alcatel-Lucent Instant (IAP)

Logging in Log in to your Alcatel-Lucent (Master) IAP. Network Under Network at the top left, click New. Configure with: Name (SSID) Guest WiFi (or whatever…

Alcatel-Lucent Stellar (Enterprise/Cloud) AP

Logging in Open a web browser and log in to your Alcatel-Lucent OmniVista Cirrus Cloud Dashboard. RADIUS Profile Click Security > RADIUS from the top menu then…

Alcatel-Lucent Stellar (Express Mode) AP

Logging in Open a web browser and log in to your Alcatel-Lucent Stellar AP Web Interface. Captive Portal On the Dashboard, click the Access header and then the…

Allied Telesis TQ Series AP

Supported Models: AT-TQ1402 Series: 6.0.1-7.1 AT-TQ5403 Series: 6.0.1-4.1 AT-TQ6602 Series (GEN1): 7.0.1-2.1 AT-TQ6602 Series (GEN2): 8.0.1-1.1 AT-TQ6702…

Alta Labs AP

Important: Alta Labs APs do not support RADIUS authentication and accounting for a captive portal. Therefore, some reports in the portal like users online now…

Altai Technologies AP

Logging in Start by logging into your Altai Technologies AP. WLAN Click Configuration > Wireless on the top menu. Under the WLAN tab, click the More... link…

Arista Networks AP

Logging in Open a web browser and log in to your Arista Networks Cloud Management dashboard. RADIUS Profiles Click Configuration at the top, then select the…

Aruba (Controller-based)

Upgrade to SecurePass: Seamless, form-free WiFi While configuring your hardware, enable SecurePass to unlock automatic, WPA2/3-secured roaming. It eliminates…

Aruba Instant (IAP)

Overview There are two methods to configure the Aruba IAPs. The first is via Aruba Central, a cloud-based service where you can configure and deploy. The…

Aruba Instant On

Important: Aruba Instant On does not support RADIUS authentication and accounting. Therefore, some reports in the portal like users online now and network…

ASUS RT-AC57U, RT-AC65P, RT-AC85P

The ASUS router provides no way to flash the firmware via the web interface. Therefore we simply need to TFTP the upgrade file to the router. See below: Please…

Avaya

Important: Your device must be running 7.0 firmware or above to continue. Logging in Open a web browser and log in to your Avaya AP web interface. Click…

Belkin AC1750 DB (F9K1115 v2)

Please log in to the Belkin web interface at http://192.168.2.1 On the Dashboard, scroll down and click on Advanced Settings and chooseFirmware Update: Scroll…

Best Practice for LBS Deployments

This information presented here is intended to represent the issues and considerations of small venue location specific installations. Large scale…

Buffalo WZR-HP-G450H

Please connect an Ethernet cable from your existing router/network in to the port labelled "Internet" on the back of the Buffalo. Then connect an Ethernet…

CALEA

Learn how Purple complies with CALEA legislation. What is CALEA? CALEA, or the Communications Assistance for Law Enforcement Act, is a United States law that…

Cambium Networks cnPilot Enterprise AP

Important: You will need firmware version 3.1 or above in order to continue. Logging in Log in to your AP web interface and on the left menu choose Configure >…

Cambium Networks Xirrus AP

IMPORTANT: Your device must be running AOS 7.1 firmware or above to continue. Start by logging into your AP web interface. Step 1 - External Radius Click…

Cisco Catalyst WLC (IOS-XE)

Logging in Open a web browser and log in to your Cisco Catalyst web interface. At the top right, click the Settings icon and enable Expert mode. Web Auth Click…

Cisco Meraki AP / MX / Z1

Logging in Open a web browser and log in to your Meraki dashboard at https://dashboard.meraki.com Access Control Click Wireless > Access Control on the left…

Cisco Meraki Go

Important: Meraki Go APs do not support RADIUS authentication and accounting. Therefore, some reports in the portal like users online now and network reports…

Cisco Mobility Express

Important: You are required to use firmware v8.7.102.0 or above in order to continue. RADIUS Log in to your ME web interface and click the "Switch to Expert…

Cisco Small Business (WAP) Series

Supported Models and Firmware Versions: WAP125: 1.0.1.7 or above WAP150: 1.1.2.4 or above WAP361: 1.1.2.4 or above WAP571: 1.1.0.3 or above WAP581: 1.0.1.5 or…

Cisco WLC (AireOS)

Important Note: We no longer recommend WLC code below v8.2.100.0. Please ensure you are using v8.2.100.0 or higher (v8.7 or higher if using FlexConnect).…

Cisco WLC Captive Portal Certificate Setup

Introduction This guide is designed to assist administrators and users in troubleshooting a common issue experienced when using a Cisco WLC for guest or…

Common Confusions with Purple Company

Purple (Mattresses and Pillows) Website:purple.com Products:Mattresses and pillows. Confusion Point:Similar logo. People might inquire about delivery or…

Common Questions

How do I contact Purple Support? Before raising a support ticket, consider using our online advanced AI chatbot, designed to answer most of your queries. If it…

Connect (Free)

It offers a secure captive portal with branded splash pages, supports 25 languages, delivers powerful network analytics, and ensures compliance with major data…

Connect, Capture and Engage plans

Connect is our free, entry-level plan that gives you the essentials of branded Guest WiFi. Capture allows you to collect valuable visitor data and integrate it…

Content Filtering - Server Locations

Our Content Filtering service supports Anycast, which means that DNS traffic from your venue will be served by the nearest possible location to ensure fast…

Cradlepoint AER/CBR/IBR/MBR Series

Logging in Please log in to your Cradlepoint Router. Wireless Settings At the top, click on Network Settings and choose WiFi / Local Networks. At the bottom of…

D-Link DIR-825 C1

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet/WAN" on the back of the D-Link. Connect an Ethernet…

D-Link Nuclias Cloud

Logging in Log in to your Nuclias Cloud portal. RADIUS At the top, click Configure > Access point > RADIUS servers. Then, click Add a RADIUS server and…

Datto Networking AP (CloudTrax v4 or above)

IMPORTANT: You need to be using CloudTrax v4 portal or higher AND also v6 firmware or higher before continuing. Logging in Log in to the CloudTrax portal at…

Device Web Management Interface

Information including how to restore the router's factory firmware is included below. Device Configuration via Web Based Interface Once you have successfully…

Draytek Vigor Series

NOTE: The current supported models are 2862, 3220, 2926, 2952, 2765, 2865, 2866, 2927, 2962, and 3910 series. Logging in Log in to your Draytek Web Interface…

Edimax Gemini RG21S

Log in to the Edimax router web interface at http://192.168.2.1 (default user/pass is admin/1234) Click Toolbox > Firmware Click Browse and select the firmware…

eero Router/Gateway

Go to Settings > Network settings, and click the Edit beside Captive Portal. Configure with: Enable captive portal Yes Portal type: Purple Subnet (choose a…

Everest Networks AP

Logging in Open a web browser and log in to your Everest Cloud (BaseCamp). Wireless Network Click Wireless Networks on the left menu, then Add at the top…

Extreme (WiNG Controller)

NOTE: Before you begin, please ensure you have added your AP's Radio MAC's (as well as the normal AP MAC) to the portal "Hardware" screen, as these are…

Extreme Cloud IQ (Hive)

Configuration Log in to your ExtremeCloud IQ web interface. Click on Configuration at the top and then on Guided Configuration on the left. Under Choose…

Extreme IdentiFi

Important Notice: Your controller must be running 10.21 or above. Configuration Instructions Please log in to your Fortinet WLC controller and click…

February

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Fortinet (FortiGate)

IMPORTANT: You need FortiOS v6.0 or above in order to proceed. Configuration Please log in to your FortiGate web interface and click User & Authentication >…

Fortinet FortiCloud AP

Step 1 - Network Open a web browser and log in to your FortiCloud Dashboard (FortiLAN). At the top right click Add Network. Enter a name and click Submit. Step…

Fortinet WLC (System Director)

Configuration Instructions Please log in to your Fortinet WLC controller and click Configuration > RADIUS on the left menu. Click on Add and configure as per…

GL.iNet

Configuration Instructions Please connect an Ethernet cable from your existing modem/router/network into the port labeled "WAN" on the back of the GL.iNet.…

GL.iNet AR750

Router Firmware Upgrade Instructions Log in to the router web interface at http://192.168.8.1. Click the Advanced Settings at the top right and log in as…

Glossary

Overview Whether you're new to Purple or looking up a specific term, this glossary covers the key terminology, metrics and technical concepts used across the…

Grandstream GWN Series AP

Firmware Requirement Important: You will require firmware v1.0.7.12 or above to continue. Captive Portal Policy Log in to your Grandstream Cloud account at…

Hardware

The Hardware page is found within your Portal login from Management > Locations pages. Depending on the level you're accessing, you may need to select Venues &…

Hardware Setup

Which AP or Router do you Support? Here's a list of quick user guides for each access point vendor we support in order to help you with configuration:…

How to setup an OpenRoaming WiFi Network with Purple

What is OpenRoaming? OpenRoaming is a global roaming federation that allows users to connect to public Wi-Fi networks automatically and securely, similar to…

HP (MSM managed)

HP MSM Controller Configuration Open a web browser and log in to your HP MSM controller web interface. Click "Authentication" on the top menu. Select "RADIUS…

HP Cloud Managed AP

Wireless Configuration Under Wireless Configuration on the left choose Networks. Click on Create New and configure as per below: Type Wireless Name (SSID)…

HP Unified WLAN

Please contact support for assistance.

Huawei iMaster NCE (CloudCampus)

Logging in & ACL Template Configuration Log in to your Huawei iMaster NCE (CloudCampus) web interface. At the top, click on Design > Template Management. On…

Huawei WLAN Controller (AC)

IMPORTANT: You must be using firmware V2R7C20 or above to continue. Earlier versions are not supported. Logging in & VLAN Configuration Log in to your Huawei…

Icomera Moovbox (Old)

IMPORTANT: You require firmware version 3.9.1 or above in order to proceed. Bridge Groups Configuration Log in to the Moovbox web interface and click Bridge…

Icomera X Series Router

Captive Portal Settings RADIUS Server *insert radius_server here* RADIUS Server 2 *insert radius_server2 here* RADIUS Secret *insert radius_secret here* UAM…

IgniteNet Spark/SunSpot/SkyFire

Hotspot Settings Please log in to the AP web interface and then on the left click on Network > Hotspot Settings. Configure with the following settings: Enable…

January

Purple Marketing Purple’s Marketing solution makes it effortless to create, schedule, and analyse email campaigns — all from one place. With brand kits, a…

Juniper Mist

Important: Juniper Mist does not support RADIUS authentication and accounting for a captive portal. Therefore, some reports in the portal like users online now…

LigoWave APC

Initial Setup Configure your PC with a static IP address on the 192.168.2.0 subnet (e.g., 192.168.2.10) with a subnet mask of 255.255.255.0. Connect the APC…

Ligowave NFT/LigoDLB Series

IMPORTANT: You require firmware version 7.54-5 or above in order to proceed. Wireless Configuration Log in to the LigoWave AP web interface and click Wireless…

Linksys EA8500

Log in to your Linksys web interface at http://192.168.1.1 (default password: admin) On the main page, click on Connectivity on the left menu. step1.png This…

Linksys WRT160NL

Please connect an Ethernet cable from your existing router/network in to the port labelled "Internet" on the back of the Linksys. Please connect an Ethernet…

Mako Networks Security Gateway

Contact support.

Meraki LBS Configuration

The following steps are required to integrate the Meraki Location Based Services (LBS) into the Purple platform. This integration process allows you to import…

Mikrotik RouterOS

Start by logging into your Mikrotik device via Winbox. Step 1 - Radius Click Radius on the left menu. In the Radius dialogue box, click + and enter the below…

NETGEAR Enterprise AP

Please speak to support.

Netgear Nighthawk X4S R7800

Log in to the Netgear router web interface at http://192.168.1.1 (default user/pass is admin) At the top, click Advanced and then on the left, click…

Netgear R6100

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet" on the back of the Netgear. Please connect an…

Netgear R6220

NOTE: You will require firmware version V1.1.0.50_1.0.1 or below in order to continue. Please download this version and downgrade your firmware to this version…

Netgear R6260, 6350, 6850

Log in to the Netgear router web interface at http://192.168.1.1 (default user/pass is admin) At the top, click Advanced and then on the left, click…

Netgear WNDR3800

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet" on the back of the Netgear. Please connect an…

Netgear WNR612 v2

Please connect an Ethernet cable from your existing modem/router/network in to the blue port on the back of the Netgear. Please connect an Ethernet cable…

Nokia WLAN Gateway

Please contact support for assistance.

Nomadix Access Gateway

Logging in & AAA Settings Login to your Nomadix Access Gateway web interface. On the left menu, under Configuration, choose AAA. Configure with the following…

On Networks N150R

Please connect an Ethernet cable from your existing modem/router/network in to the WAN port on the back of the router. Connect an Ethernet cable between port 1…

Open-Mesh (CloudTrax v3 or below)

CloudTrax v3 or below is no longer supported. Please re-add as CloudTrax 4 or above.

Open-Mesh OM Series (deprecated)

Note: we now integrate natively with CloudTrax. Please re-add your AP(s) in the portal as "Open-Mesh (CloudTrax)"

Pepwave AP One Series

Please note: You need firmware version 3.5.4 or above to continue. Logging in Log in to your Pepwave AP One web interface. Click AP at the top and then New…

Pepwave MAX Series

There are two ways to configure your Pepwave device. Either via InControl2 or via the local GUI. Configuration via InControl Log in to your InControl…

pfSense Firewall

Logging in Open a web browser and log in to your pfSense Firewall interface. Guest Interface Click Interfaces > Assignments on the top menu. If you do not…

Portal API

License required: Engage Select the appropriate button below for documentation containing the information required to work with the Purple portal API: API…

Premier Inn FAQ

Connection Queries Why is the signal poor? Distance from the router or position in your room may impact the Wi-Fi strength. You can report this to one of our…

Proxim AP-9100 series

Hotspot Configuration Log in to your AP and on the left menu click Configuration > Network > Hotspot. Configure with the following: Hotspot Status Enabled…

Purple Hub

What is the Purple Hub? The Purple Hub is a plug-and-play router that offers a simple and secure Guest WiFi solution for your venue. It's designed to protect…

Purple Hub 2 - EU Declaration of Conformity

Hereby we, Purple WiFi Limited Address: Hollinwood Business Centre, Albert Street, Oldham, OL8 3QL, UK declare that this DoC is issued under our sole…

Purple Hub 2 PRPGW2

What is the Purple Hub 2? The Purple Hub 2 is an upgraded plug-and-play router that offers a simple and secure Guest WiFi solution for your venue. It's…

Purple Hub PRPGW1

Please contact support.

Purple Software Development Lifecycle

In software development, a well-structured process is essential for successfully implementing changes and fixes. This guide outlines the key stages of the…

Relay2 RA-100

Logging in Please log in to the Relay2 web interface at https://www.relay2.net/. WLAN Configuration Click on Configure > WLAN at the top, then click Add New.…

Ruckus (SmartZone managed)

IMPORTANT: Please ensure you are running SmartZone v3.0 or above in order to continue. Start by logging into your SmartZone web interface. Step 1 -…

Ruckus (ZD managed)

IMPORTANT: This guide is for the Ruckus ZoneDirector release 9.8 or above. Earlier versions are not supported. Start by logging into your Ruckus ZoneDirector…

Ruckus 9.6 or 9.7 (ZD managed)

IMPORTANT: ZoneDirector less than v9.8 is no longer supported. Please re-add your hardware as v9.8 or above.

Ruckus Cloud (One)

Logging in Open a web browser and log in to your Ruckus Cloud (One) dashboard at https://ruckus.cloud. Wi-Fi Network Configuration Click Wi-Fi > Wi-Fi Networks…

Ruckus Unleashed

RADIUS AAA Servers Log in to your Ruckus Unleashed interface. Click the arrow beside the Admin & Services header and choose Services > AAA Servers from the…

Ruckus Xclaim

IMPORTANT NOTE: You need to be running AP firmware 2.1.0.0.66 or above to continue. Earlier versions are not supported. Hotspot Profile Log in to the Ruckus…

Ruijie RG Series AP

CLI Configuration At present there is no GUI / web interface available to configure the required settings. Therefore, please configure the AP (either directly…

Samsung WEC

Important Note: You need to be running firmware version 4.6.5R or above in order to proceed. RADIUS Configuration Log in to your Wireless Controller interface…

Security

At Purple, we take security and data protection seriously. For information about our data and security policies, please refer to the following: Data and…

Sensor Unit

There is no configuration required for this unit. It should come ready to use. Please contact support if you require assistance.

Sensors

You can connect sensors to the Purple portal to provide: Occupancy Management - Through accurately counting visitors entering and exiting a venue, you can…

Sierra Wireless AirLink

Logging in Log in to your Sierra Wireless web interface. Note: Captive portal is only available on SSID 1, and only available when the Wi-Fi mode is set to…

SonicWall Appliance/AP

NOTE: This guide is for v7.1.2-7019 to v7.3. Due to a known issue, versions 7.0.1-5151, 7.1.1-7051 and 7.1.1-7058 are not compatible. For v7.3 and above, see…

Staff WiFi - Cisco Meraki

Click Wireless > Access Control on the left menu. From the SSID dropdown, choose the one you wish to use, then configure with the below settings: SSID (name):…

Staff WiFi - Juniper Mist

Configuration Click Network > WLANs on the left menu and then click Add WLAN at the top right. Configure as per below: SSID Staff WiFi (or whatever you wish)…

Staff WiFi - Ubiquiti UniFi

In the Network Application, on the left menu, go to Settings > Networks. Under RADIUS Servers, click Create New and configure with: Name radsecure RADIUS…

Supported Hardware

Search Hardware List Full hardware guides are available here. Guides can also be found within the portal. After logging in, navigate to your venue page…

Teldat Router

Logging in Log in to your Teldat device via command line (telnet, ssh or console). Identifying the Wireless Interface Before you can copy and paste the…

Teltonika RUT Series

NOTE: You will require firmware version R_00.07.00 or above in order to continue. Wireless Configuration Log in to your Teltonika web interface. At the top,…

TP-Link

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet/WAN" on the back of the TP-Link. Connect an Ethernet…

TP-Link Archer

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet/WAN" on the back of the TP-Link. Connect an Ethernet…

TP-Link Omada Controller v3

Important Note: You will require Omada Controller v3 to continue. There is a separate guide for v4+ and we recommend upgrading. Logging in Open a web browser…

TP-Link Omada Controller v4+

IMPORTANT: You will require the latest Omada Controller software to continue. Open a web browser and log in to your Omada v4 controller Step 1 - Wireless…

TP-Link Routers (TFTP)

This TP-Link router provides no way to flash the firmware via the web interface. Therefore we simply need to TFTP the upgrade file to the router. Ensure any…

Trendnet TEW-712BR

Please note: This model is no longer supported due to it not having enough memory to hold the custom firmare. Please connect an Ethernet cable from your…

TRENDnet TEW-732BR

Please connect an Ethernet cable from your existing router/network in to the port labelled "INTERNET" on the back of the Trendnet. Connect an Ethernet cable…

TRENDnet TEW-832DRU

Log in to the web based interface at http://192.168.0.1 At the top click the Advanced tab, and then on the left click Setup > Upload Firmware Click Browse and…

Ubiquiti UniFi (Old)

NOTE: You can now integrate natively with the UniFi Controller (no need to flash the AP with our firmware). Please re-add the hardware to the portal as…

Ubiquiti UniFi Controller (Legacy)

This is no longer supported, please upgrade to the current UniFi OS Controller. Please contact support.

Ubiquiti UniFi Network

Note: If you are using a hardware based device like Dream Machine, Router or CloudKey Gen2, please login to UniFi OS first then open the Network Application.…

UniFi Integration: Best Practices & Common Questions

Overview The UniFi Integration connects Purple directly to your UniFi Network Controller using a modern API login method, rather than relying on complex…

Walled Garden Domain Whitelist

WatchGuard Wi-Fi Cloud AP

Logging in Open a web browser and log in to your WatchGuard Cloud Management dashboard. RADIUS Profiles Click Configuration at the top, then click the RADIUS…

What's New 2021

The following features are new to the Purple products in 2021. Network Duration by Minutes Report - 8th November To help you identify how long users are on…

What's New 2022

The following features are new to Purple products in 2022: LogicFlow v2 - w/c 14th November Tailored micro-survey content Micro-survey responses can now be…

What's New 2023

The following features are new to Purple products in 2023: Communication Limits Communication Limits mean restrictions can now be set on the number of Eshots…

What's New 2024

December 2024 Additional Micro Survey multi-choice answers Released 12th December The maximum number of multiple choice answers that can be included has risen…

What's New 2024 (draft)

FilterAllNew featureImprovementFix Jump toDecNovOctSepJulJunMayAprFebJan 🔍 No updates match your search. December 2024 Improvement12 Dec 2024 Additional Micro…

What's New 2025

January TrustPilot Setup Guide The TrustPilot connector can be set up at the customer or venue level. Once set up, visitors will receive an email from…

WiFi Solution Finder

Not sure which Purple WiFi access solution is right for your network? This interactive wizard guides you through a few quick questions about your setup and…

Zyxel Nebula Cloud AP

Logging in Open a web browser and log in to your Nebula Control Centre dashboard. SSID Configuration Click AP > Authentication at the top. From the SSID…

Zyxel NXC Series

Logging in Open a web browser and log in to your NXC web interface. RADIUS Configuration Click Configuration > Object > AAA Server on the left menu and select…

ZyXEL UAG

IMPORTANT: You need firmware version 4.10 or above to continue. Earlier versions are not supported. Logging in & AAA Server Log in to the UAG web interface at…

Access Journey

Custom access journeys allow you to deliver the content you want to visitors when they connect to your WiFi. License required: Connect, Capture or Engage…

Access Methods

Access Methods enable social media authentication on your splash pages. These enable visitors to connect to your guest WiFi using their social media…

Acteol Atreemo

The Atreemo Connector provides an integration with Acteol to create and update contact data for your WiFi visitors. By connecting your Purple WiFi platform to…

Adding Apple ID to the WiFi Journey

To add Apple ID as a login option to the WiFi journey: Configure the domains under the walled garden ( whitelist / ACL ) of your AP or controller. From our…

Airship

Airship allows you to create a single customer view from multiple channels of data. The Airship connector can be set up at customer, group, or venue level, and…

Analytics - WiFi Dashboard

WiFi Analytics Assistant Select a scenario from the library or ask a question below Role:48 scenarios Ask anything about your WiFi Analytics Pick a scenario…

Analytics (Legacy)

Analytics provides you with a selection of reports to show visitor demographics, behaviors, technology and network use and venue data. These analytics can help…

Apple Pay

Enabling Apple Pay for Paid WiFi Configuration Steps include: Log in to the portal at the customer level Navigate to the Access Journeys section via the…

Behavioral Analytics (Legacy)

These analytics display visitor information including the number and frequency of visitors, how engaged the visitors are, whether they have opted-in to…

Braze

The Braze Connector enables a direct data pipeline between your Purple WiFi platform and your Braze dashboard. By integrating these systems, you can capture…

Campaigns (Legacy)

Harness powerful analytics covering engagement and reach of your campaigns with downloadable reports. Campaigns show you the results of Micro surveys, NPS…

Captive Portal

The splash page that WiFi customers see before they access the WiFi is technically a captive portal. This presents login options that the user must complete to…

Capture vs Engage

a photorealistic image of a person looking at their phone as they are walking around a clothes store. please have them holding an item of clothing with one…

Cendyn

Cendyn is a CRM system for hotels to manage guest data. The Cendyn connector synchronises checkbox custom fields with Cendyn newsletter subscriptions. Data is…

CoA/Disconnect Configuration

Configuration details for sending CoA/Disconnect messages, which are required to use aspects of Paid WiFi. Aruba Instant (IAP) In order for CoA / Disconnect to…

Communication Limits

Communication Limits mean restrictions can be set on the number of communications sent to a WiFi user within a designated period of time. The time limits that…

Communications (Legacy)

Email and SMS communications allow you to create campaigns to send targeted SMS messages and emails to visitors proven to increase engagement and drive spend.…

Compatibility

Purple provide guest WiFi for the following WiFi specifications, major web browsers, and operating systems: WiFi Specifications Our WiFi is compatible with all…

Connect vs Capture

Guest WiFi, more than connection. Guest WiFi is the digital entrance that welcomes your guests into your venue. It also offers the perfect opportunity to…

Connection Error

If a visitor connects to the WiFi and misses the prompts to log in, they may receive an SSL connection error when they try to launch a secure web page. To…

Constant Contact

The Constant Contact Connector provides a straightforward way to bridge the gap between your physical guest WiFi interactions and your CRM. By linking these…

Create a campaign (Legacy)

You can either create a campaign from within an e-shot or from an image. The results of a campaign, including the number of views and clicks appear within…

Create With AI: Custom HTML Splash Page

Overview The "Create with AI" feature lets you generate a fully-formed custom HTML splash page from a plain-text description. Instead of starting from a blank…

CRM

Overview Purple’s CRM bridges the gap between physical visits and digital engagement by automatically converting guest WiFi connections into enriched, unified…

CSR Dashboard

The Corporate Social Responsibility (CSR) Dashboard is a dashboard that helps businesses track, monitor and ensure safe social distancing in their venues. The…

Custom Fields

You can use custom fields to capture specific information from a visitor that is not included as standard on the WiFi registration form. You can preconfigure…

Customers

Note: This is only available to Purple partners and white labels. Within the Partner Portal, you can create and manage your own customers. You are able to see…

Data Categorization

Data Classification, Definitions & Retention PCI - Data that pertains to an individual's payment card. Purple do not collect any PCI data. Personal - Data that…

Dotmailer/dotdigital

Dotmailer/dotdigital is an email marketing and marketing automation platform for SMBs, retailers and big brands. This connector can be set up at customer or…

Email Verification

The registration form, available as a login method when creating splash pages, can be simplified to include only a mandatory email address. License required:…

Error Opening Page

If you encounter the following message while attempting to use Wi-Fi: "Error Opening Page - Hotspot login cannot open the page because it could not establish a…

Exponea

The Exponea connector creates Exponea customer records from your WiFi visitors data. You can choose which data you want from the portal and which data field to…

Find your MAC Address

A MAC address is like a unique fingerprint for your device on a network, helping it identify itself when communicating with other devices. It’s made up of 12…

Finding, connecting and helping the community

Back to The Purple App overview This article shows you how to use the Purple App's global map, find WiFi when you have no mobile signal, and help other users…

Floorplan Management

You can use floorplans to track the movements of your customers in your venue in real time, on previous dates, on different floors and at certain times of the…

Follow On Form

Within the platform's Splash Pages section, mandatory questions can be set for users who are logging in to your WiFi via social media. These display to the end…

Host-Sponsored Login

Host-Sponsored Login is a newly introduced feature designed to enhance WiFi access management through a sponsorship-based visitor authentication mechanism.…

How to Manage and Delete Personal Data for Guest Wi-Fi Visitors

How to Manage and Delete Personal Data for Guest Wi-Fi Visitors In compliance with data privacy regulations such as GDPR, it is essential to provide a clear…

HTML Emails (Legacy)

Custom HTML emails allow you to create and send custom HTML emails directly from within the portal. They give you greater flexibility, customization and…

Hubspot

We are excited to announce the release of the Purple AI HubSpot Connector, a seamless integration between Purple WiFi and HubSpot. This connector enables…

Infobip

Infobip is an SMS service provider, with this connector providing the ability to send SMS communications via Infobip. Set up the Infobip Connector To create…

Interstitial Video

Interstitial video allows portal users to set a video to play as part of the access journey when a visitor is connecting – great for advertising specific…

Introduction to Connectors

Connectors allow you to integrate external API data and feeds with your existing reports for a more in-depth analysis. Once linked to the portal, certain…

Klaviyo

We are excited to announce the release of the Klaviyo Connector, a powerful integration between Purple WiFi and Klaviyo. This connector enables businesses to…

Legacy Profiles

If a user’s permissions do not match a permission profile the portal automatically creates a legacy profile and assigns the user to that profile. Clients…

LGv2 Builder_Test

LogicFlow v2 Scenario Builder Select a business goal to generate your configuration blueprint. Select Scenario 1 Event TypeOnboarding Post-authentication 2…

License Management

Our Network & Enterprise solutions offer best-in-class analytics to help improve your visitor experience for both WiFi and Wayfinding. For a quick guide on how…

Licensing Status

Purple’s Licensing status report allows platform users to get a single view of available licenses (i.e. Enterprise, Network, Presence, etc.), and associated…

Local Measure

Local Measure provides location based social media monitoring and customer experience management. The Local Measure connector can be set up at customer level…

Location

Floorplan Management Track the movements of your customers in your venue in real time, set up zones and locations to get greater insight into your venue and…

LogicFlow

Use the data collected via our captive WiFi portal to tailor your visitor engagement with LogicFlow, our drag and drop marketing automation tool. LogicFlow…

LogicFlow v2

LogicFlow is the brain behind every decision within the Purple platform. It determines what your visitors experience at your site throughout their journey and…

LogicFlow v2 Example Videos

Common LogicFlows set-ups are covered below. For a full list of possible scenarios within LogicFlow v2, please see our support page. Micro-Surveys This video…

MAC Authentication

MAC authentication can be used to grant access to secure networks by authenticating devices based on their physical MAC address. MAC Randomization needs to be…

MAC Randomization

MAC randomization is an increasingly common privacy mechanism used in phones, tablets, and some laptops. Any devices running iOS 18 now have the default WiFi…

MailChimp

MailChimp provides marketing automation for e-commerce businesses. The MailChimp connector can be set up at customer level or venue level and pushes users’…

Manage My Reports

Manage my reports contains all of the reports you have saved to My Reports, you can create folders, organize the reports into folders and share the reports…

Manage My Schedules

Reports within Analytics or My Reports can be scheduled so that they are sent to you and other users as PDF files on a recurring basis. Within Manage my…

Managing Your Passes, Profile & FAQ

Back to The Purple App overview This article helps you manage your digital Purple WiFi Passes, adjust your profile settings, and find answers to the questions…

Marketing

Purple’s Marketing solution contains integrated brand kits and a drag-and-drop email template builder, meaning users can effortlessly create professional email…

Marketing (Legacy)

See how WiFi can supercharge your in-venue marketing NPS Surveys Configure and automate NPS surveys to use your Guest WiFi to collect visitor feedback. Micro…

Marketing Opt-in Messaging

Marketing opt-in messages are now customizable from the Purple platform. The functionality to change the messaging and opt-in settings can be found within…

Media Manager

Upload and manage video files to use as part of Access Journeys. You can configure the videos within LogicFlow to show different videos to different customer…

Micro Surveys

Create and customize surveys to send to visitors either when they are connecting to WiFi, or after they have visited your venue. License required: Capture or…

Microsoft Dynamics

Microsoft Dynamics enables business to unify CRM and ERP capabilities. This connector can be set up at Company or venue level and will push users’ data into…

MSEGAT

MSEGAT is an SMS service communication provider based in Saudi Arabia. The MSEGAT connector provides the ability to send SMS communications via the MSEGAT…

My Account

My Account contains all of the information about your Purple portal login, you can see information about when you last logged in, which company you are…

My Dashboards

Custom dashboards allow portal users to take any report and load them into a single custom report view, unique to them and the metrics they are looking to…

My Reports

Build and manage your own reports using the best-in-class analytics provided by Purple. You can add any of the existing analytics reports to My Reports, when…

Network Activity Alerts

You can use network activity alerts to configure email alerts that trigger when ‘0’ visitors connect to the WiFi network. You can apply a ‘threshold’ number of…

Network Analytics (Legacy)

The network reports show the visitor's network usage, duration and what content they are browsing. You can also see how many visitors authenticated onto the…

NPS Surveys

NPS surveys are used to gauge your visitor’s overall satisfaction and loyalty to your brand. Deliver an NPS survey to visitors as they connect to your guest…

Obfuscate MAC addresses

The 'Obfuscate WiFi Users MAC addresses' feature gives the option to hide parts of MAC addresses that are displayed in the WiFi Users. Enable 'Obfuscate MAC…

Occupancy (Legacy)

Occupancy counts visitors which enter and exit a venue and monitors their movement throughout. This means you can optimize venue safety, comply with government…

Onboarding

Purple WiFi Free This guide will walk you through setting up your venue to help you get started using Purple WiFi. Purple WiFi SMB Getting started is simple -…

Paid WiFi

Purple’s Paid WiFi solution provides a revenue stream by charging guests for WiFi usage. License required: Connect, Capture or Engage Paid WiFi allows you to…

Partner Portal - Reseller documentation

The following document contains detailed information for how to navigate around the partner portal including Management, Orders, Reports, and Settings…

PayPal

You can charge your visitors for WiFi usage through Paid WiFi and you can use the PayPal connector to take the payments through PayPal. Set Up the PayPal…

Permission Profiles

Create, manage, and delete permission profiles within the Purple portal. Permission profiles should be set up prior to users. Users explicitly use permission…

Premier Inn Wi-Fi Guest Support Guide

Presence (Legacy)

Purple Presence enables businesses to gain a complete snapshot of all authenticated and unauthenticated visitors, as well as devices that come into contact…

Product Features

Key Features Network Enterprise Highly Customizable Captive Portal ✓ ✓ Network Analytics ✓ ✓ Visitor Analytics X ✓ Connectors & Software Integrations X ✓…

Profile Portal

The Profile Portal allows visitors to review data they provided when they logged in to a Purple WiFi system/created their account to gain access to WiFi at a…

Purple Portal SSO using Azure

Overview This document describes how to create and set up a SAML authentication provider for Purple portal login with Azure. The steps will guide you through…

Purple Portal URLs: New Domain Update

To improve performance and comply with regional data regulations, Purple is transitioning to new portal URLs under the purple.ai domain. While the old URLs…

Purple WiFi Free Setup Guide (Connect)

This guide will walk you through setting up your venue to help you get started using Purple WiFi. Step 1: Registration Form Begin your journey by filling out…

QR Code Generator

The QR code generator feature, generates a QR code as an image which you can download and use to display to your visitors so they can scan the QR code to…

Retail Report

Retail Report collects data from any available source and automatically uploads it to a secure cloud portal. The Retail Report connector sends summaries of…

Revinate

Partner Analytics Purple Revinate Connector (V.1.0) Release Date: [02/07/2025] We are excited to announce the release of the Purple Revinate Connector, a…

Salesforce

The Salesforce connector pushes contact updates to Salesforce, and can be used to create new contacts within Salesforce. You can add Salesforce as a connector…

Salesforce Marketing Cloud

Salesforce Marketing Cloud (SFMC) is a provider of digital marketing automation as well as analytics software and services. It automatically and in real time…

SAML/Staff Connector

Overview The SAML Connector provides visitors or staff members the option to log in via your Google workspace or Microsoft Entra (Azure). This gives you the…

Seamless Login

Process Seamless login allows a returning visitor back onto the WiFi without the need to enter their login details again. The seamless login is still managed…

SecurePass FAQ

Venue managersIT adminsVisitors A captive portal asks visitors to fill in a login form every time they connect. SecurePass replaces this with a digitally…

SecurePass Overview

SecurePass SDK

Back to SecurePass Overview License required: Engage SecurePass SDK The SecurePass SDK lets you embed WiFi profile enrolment directly into your own branded iOS…

SecurePass Signage Template

Back to SecurePass overview Ready-made templates to help you promote SecurePass enrolment. Customise the highlighted fields with your venue name and enrolment…

Security and Hardware Compatibility

Back to SecurePass overview This article covers SecurePass security architecture and which networking hardware supports it. Before enabling SecurePass, confirm…

Shield - Adding a policy

Adding a Policy Policies are the cornerstone of Shield. They are where you choose what your users can and cannot access. Filtering-Policies Filtering-Policies…

Shield - Basics

The Basics Shield is our next generation DNS offering. It allows you to protect your network by blocking content. Accessing Shield If you have a new license,…

Shield - Venue Management

Venue Management Venues is where you deploy Shield on your network, it is activated by adding the IP addresses of your hardware. On a venue listing, click edit…

Shield (Content Filtering)

Purple supports the Internet Watch Foundation and partners with DNS Filter and Friendly WiFi to provide a WiFi content filtering system which automatically…

SMS Verification

The registration form, available as a login method when creating splash pages, can be simplified to include only a mandatory phone number. License required:…

Snippets

Snippets are short codes that you can embed in your HTML splash pages to render common elements, such as a link for your visitors to authenticate via social…

Social Media Authentication

Social media authentication enables visitors to connect to your Guest WiFi using their social media credentials, ensuring a quick and simple login. Our captive…

Splash Page Editor - HTML

When you create or edit a splash page using HTML it creates a responsive HTML and CSS boilerplate template which you can adapt to suit your needs or completely…

Splash Page Editor - Standard (New)

Overview We're excited to announce the release of a new splash page editor for standard splash pages. This release enables easy creation of modern branded…

Splash Pages

Within Onboarding, Splash Pages allow you to manage your visitor's WiFi experience, from login methods and user-friendly design, to branding, promotions and…

Step-by-step: Set up Social Login Methods

Enable social media authentication on your splash pages To access the necessary toggles, navigate to Management > Venues > Access Methods. More information is…

Style With AI: Standard SplashPage

Overview Style with AI is a feature in the standard splash page editor that styles a splash page from a website URL. You paste in a homepage (your customer's…

Supported Devices and Browsers

Back to SecurePass overview SecurePass works on the majority of smartphones, tablets, and laptops in use today. This article lists supported operating systems,…

Supported Languages

Purple provides a global solution, no matter where your customers are based. Our cloud software is available in 40 languages with more being added as we grow.…

Technology Analytics (Legacy)

The technology reports show the different technology visitors use to connect and browse on the venue WiFi. To access these reports click Analytics >…

Terms Management

Terms documents can be customized to better meet your business' needs. End users are able to see terms directly related to your company when on the splash…

The Purple App Overview

The Purple App is your global WiFi companion. This article explains what the app does, why you might use it, and how to get set up in under a minute. Setup…

The Purple App Overview

The Purple App is your global WiFi companion. This article explains what the app does, why you might use it, and how to get set up in under a minute. Setup…

TripAdvisor

Note: Tripadvisor have recently deprecated part of their service which is used within Purple’s Tripadvisor connector. Unfortunately this means that the Purple…

TrustPilot

The TrustPilot connector links your Purple account with TrustPilot to automatically send reminders to guests who connected to the WiFi. It sends reminders 24…

Twilio

Twilio is a cloud communications platform as a service. Integrate your Twilio account to send outgoing SMS communications from the portal or to send SMS…

Unable to connect to WiFi

Follow the below steps for the quickest potential resolution. If the below steps are unsuccessful, you can contact our support team using the chat…

Untitled

1 Select your hardware 2 Choose your authentication methods Select your hardware above to continue 3 Your whitelist Complete the steps above to generate your…

URL Redirects

URL redirects allow you to redirect visitors who have connected to your guest WiFi network to a specific URL once authenticated. This could be your website…

Users

Within Users you can set up new users and edit or delete existing users. Permission profiles should be set up prior to users. Users explicitly use permission…

Venue Settings

The venue settings give you the option to add seamless logins between venues, one click logins on splash pages, complete transactions outside of the captive…

Venues and Groups

Venues can be set up for every customer location. You can have multiple venues for each customer to ensure you capture and analyze the correct data for each…

Verify

Verify validates the email addresses your visitors enter within the access journey. If the email address is not valid, you can choose to block access to the…

Visitor interaction report (VIR) (Legacy)

1.1 Visitor interaction report (VIR) The new visitor interaction report gives users an insight into visitor interaction within their venues combining metrics…

Visitors Analytics (Legacy)

The visitor reports show visitor numbers, demographics such as language, location and age and social interests. To access these reports click Analytics >…

Visits Analytics (Legacy)

The visits reports show the number of visits which can be displayed by gender and age or as a cumulative total. A visit is a distinct session on the WiFi…

Webhooks

Webhooks allow data such as name, email, date of birth, gender, sign up method, MAC address and more, to be pushed into your internal CRM systems in real time.…

Whitelist MAC Address

Whitelisting MAC addresses is important to enable access and help ensure Purple's service works without issue. Whitelisting one device at a time Multiple…

WiFi Access Hours

WiFi Access Hours allows Portal users to define their WiFi operating hours; the times in which visitors can and cannot connect to the venue WiFi. During the…

WiFi Analytics - Behavior (Legacy)

Authentication rate This report shows the number of successful and unsuccessful authentication attempts onto the WiFi network. Each user is counted, at most,…

WiFi Analytics - Demographics

All reports on this page can be filtered by date, venue, gender and language from the dropdown options underneath the ‘Demographic’ title. Unique visitors…

WiFi Analytics - Marketing

All of the below reports can be set for specific venues and date ranges by using the dropdown filters underneath the ‘Marketing’ header. New customers The…

WiFi Analytics - Network

All of the below reports can be set for specific venues and date ranges by using the dropdown filters underneath the ‘Network’ header. Utilization Displays the…

WiFi Analytics - Overview

These reports display upon login to the WiFi solution, as part of our landing page. From the landing page, they display underneath the top links and include:…

WiFi Analytics - Presence

Reports include: Conversions The total number of visits where the signal strength from the user's device indicated they were within the venue. Average dwell…

WiFi Analytics - Technology

Reports in the technology section include: Connection Method This report shows visitor totals grouped by connection method for the date range you have…

WiFi Authentication Flow

This article outlines how Purple’s WiFi login process functions, covering the typical transactions a client might take in logging onto WiFi. After setting up…

WiFi Landing Page

Upon login, admin users experience a landing page which contains useful links and an embedded analytics dashboard for valuable insights. Underneath the links…

WiFi Registration Form Settings

When you create splash pages, you can add a registration form as a login method. This can be in addition to providing the option of logging in through social…

WiFi Visitors

For every visitor that connects to your guest WiFi, Purple creates a CRM record; significantly increasing the number of leads you can capture as a business.…

Windcave

Windcave is an ecommerce payment gateway, with the Windcave connector handling payments for Paid WiFi functionality on the WiFi user access journey. Set Up the…

Worldpay

You can charge your visitors for WiFi usage through Paid WiFi and can use the Worldpay connector to take the payments. Set Up the Worldpay Connector In the…

Zone Analytics

Zone Analytics show: The visitor's journey Which zones they accessed How long they stayed within the zone What times were busiest for each zone You can change…