Back to SecurePass overview
SecurePass works on the majority of smartphones, tablets, and laptops in use today. This article lists supported operating systems, minimum versions, and which browsers support the optimised profile installation experience.
Compatibility
| Platform | Min. version | Profile install | Auto-connect | Browser | Settings step | Notes |
|---|---|---|---|---|---|---|
| iOS / iPadOS | iOS 7+ | ✓ Supported | ✓ Supported | Safari only | Settings → Profile Downloaded → Install | QR codes via native camera or Safari |
| Android | Android 6+ 10+ recommended | ✓ Supported | ✓ Supported | Chrome, Samsung Internet | None - installs automatically | Some OEMs disabled Passpoint on Android 6-9. Android 10+ is fully reliable. |
| macOS | OS X Mavericks+ | ✓ Supported | ✓ Supported | Safari Other browsers: manual install | Open downloaded file to install | - |
| Windows | Windows 10+ | ✓ Supported | ✓ Supported | Any browser | Windows prompts to open downloaded file | - |
| Other / older OS | - | ✗ Not supported | ✗ Not supported | - | - | Falls back to captive portal |
Troubleshooting for venue staff
Use this table to diagnose common visitor connection issues at the front desk.
| Visitor reports | Likely cause | Suggested fix |
|---|---|---|
| Profile won't download on iPhone | Using Chrome or third-party browser | Ask visitor to open the enrolment URL in Safari |
| Downloaded profile but not connecting | iOS Settings step not completed | Ask visitor to go to Settings → Profile Downloaded → Install |
| Profile installed but no auto-connect | Passpoint not enabled on AP, or SSID hidden | Escalate to IT - check Hotspot 2.0 is enabled and SSID is broadcast |
| Android device not connecting | Device is Android 6-9 with Passpoint disabled by OEM | Direct visitor to use the Purple App or standard portal instead |
| WiFi keeps disconnecting | Device switching between SecurePass SSID and other networks | Ask visitor to forget other saved networks in range, or increase SecurePass SSID priority |