Welcome to Purple Support

Resources

Hardware

  • Supported Hardware

    Full hardware guides are available here. Guides can also be found within the portal. A...

  • Hardware

    Within Hardware you can add new WiFi access points (APs) and sensors. Hardware is set ...

  • Sensors

    You can connect sensors to the Purple portal to provide: Occupancy Management - Throu...

  • Best Practice for LBS Deployments

    This information presented here is intended to represent the issues and considerations ...

  • Meraki LBS Configuration

    The following steps are required to integrate the Meraki Location Based Services (LBS) ...

Hardware Guides

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What's New

  • What's New 2024

    Terms Management This update enables terms documents to be added and edited to better m...

  • What's New 2023

    The following features are new to Purple products in 2023: Communication Limits Communi...

  • What's New 2021

    The following features are new to the Purple products in 2021. Network Duration by Mi...

  • What's New 2022

    The following features are new to Purple products in 2022: LogicFlow v2 - w/c 14th Nove...

Information

  • Data Categorization

    Data Classification, Definitions & Retention PCI - Data that pertains to an individua...

  • Security

    At Purple, we take security and data protection seriously. For information about our da...

  • Portal API

    Documentation containing information required to work with the Purple portal API is ava...

  • Supported Languages

    Purple provides a global solution, no matter where your customers are based. Our cloud ...

  • CALEA

    Learn how Purple complies with CALEA legislation. What is CALEA? CALEA, or the Commu...