Welcome to Purple Support

What's New 2022

  • Updated

The following features are new to Purple products in 2022:

LogicFlow v2 - w/c 14th November

Tailored micro-survey content 

Micro-survey responses can now be used to make decisions in LogicFlow.

This allows different content to be shown based on a user’s answers, resulting in a more personalised access journey and better targeted marketing campaigns. 


The micro-survey condition can be implemented from the visitor decision node and is available on post-authentication and online LogicFlow v2 events. Additional targeting can be implemented based on demographic factors such as gender, age or language.

Video implementation

Videos can be displayed during the access journey by using the media action node. Typical use cases may include showing a paid for promotion, or advertising an upcoming event.


The media action node can be used on post-authentication LogicFlow v2 events. This enables demographic targeting based on factors such as gender, age or language.

Videos can be uploaded to ‘Media manager’, found under the Marketing set of features.


Analytics table - w/c 14th November

Updates have been made to the way tables are sorted in analytics.

Tables will now be sorted by venue as the default setting when viewing the report at a multi-level scope (i.e. at a group or company level). This update makes seeing each venue’s data easier at a glance.

The update also provides added functionality to the analytics table view with the aim of improving usability. From the default view, data can be switched between ascending or descending order. Additional metrics can still be added to further filter the results.


It is possible to change the dimension from the default venue setting to easily view different data sets. Switching the dimension to gender or age, for example, will replace the venue information with data displaying the chosen selection instead.

There is also the option to switch back to the old version by clicking the ‘Toggle table view’ button located below the graph on the left-hand side.

The table order will automatically be updated in your analytics site the next time you log in.


Speed Test - w/c 11th July

We've introduced a speed test to help you identify areas within your building where the WiFi speed isn't as fast as it could be. The speed test runs on a percentage of your access journeys throughout the day, it tests the upload and download speed of the visitor's connection. You can choose which access journeys and what percentage of users the speed test runs on.

Activate speed test

  1. Click Onboarding > Access journeys > select the access journey you want to activate the speed test for.

  2. Click Options and select Enable background speed tests for clients onboarding to the WiFi, within Percentage of devices to perform speed tests enter the percentage of visitors you want to perform the speed test on.

    When you run this it uses bandwidth on your network so you must ensure the percentage is at a level which does not impact the network performance. You should ensure it is set to a threshold where it's unlikely to run on two visitors simultaneously.

View results

You can view the results within AnalyticsNetwork Download speed test and Latency test which you can segment by device, access point, zone and more to help you identify where the speed is low so you investigate the underlying cause.


Apple Authentication Including Face and Touch ID - w/c 4th July

Due for release w/c 4th July. We typically deploy on a Thursday.

Your visitors can now use their Apple ID to authenticate on to your network, which includes the use of Face and Touch ID on iOS devices, so it's quicker for visitors to log in and gain access to the WiFi.

To enable this, all you need to do is add Apple ID to your splash page as an authentication method.

  1. Click OnboardingSplash pages and select the splash page you want to add the Apple authentication to.

  2. If the splash page is standard (not HTML) within connection methods, select Apple and click Save.

    If the splash page is HTML, click the HTML tab, select the line in the HTML where you want to add the connection method, click Authentication linksApple.

If a visitor chooses to use this login method the portal captures the name of the user, the Follow on Form appears automatically to capture the email address as this is mandatory information required to log in to the WiFi. If, required you can add additional fields to the form to capture more information about your visitors.

Staff WiFi - w/c 4th July

The SAML connector provides visitors or staff members the option to log in via your Google workspace or Microsoft Azure active directory. This gives you the ability to provide a single sign on for anyone who has a login to your Google or Microsoft domain. For example, within a school, students and teachers may have school email accounts set up on the school's Google workspace, with the SAML connector the students and teachers can use these accounts to login to the WiFi. You can also use this connector for staff only to clearly differentiate between visitors and staff on your reports so that you can create accurate insights into your data. To see only visitor information on your reports, you can filter by role, to show: User, Staff member and Unknown visitors.You must set up SAML on your Google Workspace or Microsoft Account to use the connector. To activate this feature, contact your Account Executive. 

For more information about how to set up the SAML connector and add this as a login method, refer to SAML/Staff WiFi.

If the SAML login is set up for staff only you can get insights on data exclusively by staff members or visitors, within all of the reports in AnalyticsVisitors. Use the dimension 'by role' to show the results for staff members, users and unknown users. You can also use the report filters to filter by a specific role type.


Two Factor Authentication (2FA) - w/c 4th July

To strengthen security within Purple platform and reduce the risks associated with compromised passwords, we've introduced two factor authentication or 2FA. When active, 2FA requires two methods of authentication to verify your identity, the first method is your password and the second method is a software token.

To generate a software token you need to use an authentication app such as Google Authenticator or Authy, which you can download on an iOS or Android device, then use your password and the software token to log in to the portal.

To take advantage of this extra security feature you must activate 2FA.

Activate 2FA

  1. 2FA is a user setting within My account, click the user icon and then My account.


  2. Click Manage 2 Factor Authentication.


  3. Scan the code with your authentication app, enter the 6 digit code, click Verify and click Click here to continue.


    2FA is now active on your account, next time you log in, you must use the verification application to generate the 6 digit authentication code. You can delay the entry of the token by 30 days if you select Remember this device for 30 days when you log in.

Remove 2FA

  1. Click My accountManage 2 Factor Authentication.

  2. Enter your 6 digit authentication code, click Remove 2 Factor Authentication and click Click here to continue.

If you have any queries regarding this or if you lose access to your authentication app, please contact Support.


CRM download improvements - w/c 23rd June

To provide you with more information about your visitors we've updated the CRM User CSV download to include a new User ID column and we've added two new downloads for session data and social interests.

Users download

The new User ID column shows you the unique ID Purple associates with the user, you can easily match this to quickly identify the same user on previous and future downloads. You can still download the previous version of the user list with the Legacy download option.


Note: The new User ID column is column one, therefore if you use the INDEX function on the current CRM CSV download, you must update the column numbers by one or use the legacy download report.

Session download

The new sessions download shows you how many sessions there have been for each user, as well as the information about each session, such as the connection method, venue, MAC address and session time.


Note: This release does not populate the Carrier information, this is for future development. The Device and Model may not always show as this depends on the configuration of each device.

Social interests download

The new social interests download shows the user ID as well as the social interest category and subcategory.


To download these reports, click MarketingCRM > Download.

FortiCloud AP - w/c 26th January

Purple now supports Fortinet's FortiCloud AP, for more information about which hardware we support, refer to Supported Hardware. When you add the hardware to your venue the firmware download and placeholder settings are shown, for information about how to add the hardware in the portal, refer to Hardware.

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