What's New 2024

Additional Micro Survey multi-choice answers

Released 12th December

The maximum number of multiple choice answers that can be included has risen to 10.

Next Gen RTLS: Map Experience Improvements

Released 4th December

Map Experience improvements have been implemented, and include:

• Preventing pins and text from overlapping
• Updates to destination name character display limits
• Text only pins
• Map marker size changes

Features

Preventing pins and text from overlapping

Icons and text will no longer overlap when navigating the map. For example, one of the below now disappears as users zoom:

A selected destination will always continue to display while zooming.

Prioritization of pins or text is sorted by existing attributes, with the ‘always show’ option taking priority over ‘only show when zoomed in’. Therefore, in cases where these clash, the ‘always show’ icon would display.

If both pins are set to the same level, ‘always show’ for example, whichever marker is positioned further north will be hidden.

A video showcasing this functionality is available here.

Destination name character display limits

Destination names have been adapted to improve legibility. Names will adjust to two lines if the destination name is too long to fit in the allotted area. This area is determined as approximately twice the width of the destination pin.

If the name continues beyond this boundary, an ellipsis (…) will be used instead of text running off screen:

When hovering above a name or selecting the destination, the full destination name will display inside the tooltip or tray.

These changes apply across all device types. Destination names in trays will continue to display the full name, with a larger 128 character limit in place.

The same update has been implemented on the Admin side of Maps.

Descriptions in the destination panel have a 250 character limit. The display has been updated so all information immediately shows to users without any text being hidden:

Text only pins

Previously, destination pins without icons displayed a blue dot alongside text. This could be confusing, as the blue dot is also used in Mobile Wayfinding to display the user’s current position.

With this update, if a destination is set to ‘no icon’, no blue dot will display and only text will show, as with the Medic station floor below:

Map marker size changes

Pins and portals have been reduced in size to 75% of their previous appearance. This helps to create a cleaner looking map with less clutter.

The reduction in size applies to the following markers:

• Destinations
• Custom Points
• Portals (e.g. escalators, elevators, entrances/exits, skybridges, or stairs)
• Kiosks
• Buildings
• Locations

Implementation

The above listed updates are automatically live for all users of Next Gen RTLS.  

WiFi: Additional video delay options in LogicFlow v2

Released 4th December

You can set videos to display to post-authenticated end users in LogicFlow v2. A duration is programmed for how long end users need to watch the video before they can skip it.

The length of delay before users can skip the video now has additional options. The minimum time users had to wait was previously 10 seconds. Customers can now select 1, 3, or 5 second(s) as the length of time users need to watch before proceeding.

This update is based on customer feedback and allows for greater customization of the end user experience.

Videos can be tailored to display based on factors such as demographics, visitor device, venue details, and many more.

Implementation

The above update is automatically live for all platform users.

Next Gen RTLS: Save Functionality

Released 27th November

The ability to save all points of interest (POIs), including custom POIs, is now available.

In each tray for every point of interest, a ‘Save’ button has been added:

Benefits

The quick and easy-to-use save functionality:

• Makes it easier for users to find key points
• Means custom points can be saved to the map rather than disappearing after selection
• Is promoted via a visual effect when its usage would be most appropriate; e.g. when selecting an arrival point or when a point is shared with users

Functionality

When users save POIs, they highlight in green on the map and in menus:

Points are saved to local browser storage so are available while using the same browser and device. If switching to a different device, the platform won’t have users’ saves.

Prompts have been included to let people know the save button exists and to prompt usage at appropriate times. When users select an arrival point (e.g. parking) or are sent a shared link, a ‘shine’ effect highlights the save button. This draws attention to the functionality and encourages users to utilize it.

Saved points don’t automatically show on the map when viewing a different floor or venue. To allow users to more easily find saved POIs, selecting the Search functionality shows saved points as a selectable option:

Selecting ‘Saved destinations’ showcases all relevant points, including which venue and floor they’re on:

Implementation

This functionality is automatically in place. Analytics for the number of saves are available.

Next Gen RTLS: Continuous Improvements

Released 27th November

Improvements have been made to Purple’s Next Gen Real Time Location Services. Notable updates include:

• Clearer start and end point displays when in certain locations
• Zoom animation for offsite routes in mobile
• Fixed the platform occasionally exiting Kiosk mode when switching language
• Correctly displaying map vectors in Web
• Greater User Interface clarity when only one language is available
• On-screen keyboards available in different languages for Kiosks

Features

Start and end point display improvements

Previously, if a user was positioned directly north or south of a venue, the search bar and button would partially obscure the user’s location:

With this update, start and end points no longer have overlapping UI elements. This means key functionality will be fully visible in all cases.

Zoom animation for offsite routes in mobile

The zoom transition animation wasn’t displaying to users for offsite routes in mobile. The zoom process was happening in the background before the user had selected the arrival point.

This update means the smooth zoom transition displays to users regardless of the method used to trigger the offsite route.

Fixed the platform occasionally exiting Kiosk mode when switching language

Switching language was at times causing the user to be disconnected from Kiosk mode. The URL was getting reset when the page was refreshing in the new language, meaning it wasn’t completing successfully.

The functionality now works as intended, with working selectable languages within Kiosk mode.

Map vectors showing a white background

White backgrounds were incorrectly displaying in Web when map vectors were visible on a floor or on external grounds:

This has been fixed so only the image will display, without an extraneous white box in the background:

Greater User Interface clarity when only one language is available

A new message displays to users which clarifies that only one language is available.

This shows when users select the language button in the top right of the screen, and no other languages are present. It is intended to provide clear messaging and reduce confusion:

On-screen keyboards available in different languages for Kiosks

Previously, switching the language in Kiosk mode had no impact on the on-screen keyboard:

This update means the on-screen keyboard displays correctly for supported languages, including required characters and custom layouts where needed.

Implementation

The above listed updates are automatically live for all users of Next Gen RTLS.

WiFi Continuous Improvement: Micro Surveys

Released 27th November

Venue information is now available in Micro Survey CSV Reports

Platform users can now more easily find out which venue respondents were in.

The venue name is included in the CSV spreadsheet after selecting to export Micro Survey information. Users previously needed to get in touch with data science to see venue information as part of Micro Survey reports.

This update streamlines the reporting process by providing more comprehensive information in a simple self-serve manner. Bottom of Form

Venue information is backdated so will also be available for historical reports.

Venue name appears as a column in the exported CSV file. Responses are available from the Campaigns section of the Purple platform.

Implementation

This update is automatically live for all platform users.

Micro Survey Updates

Released 31st October

New features are now available in Micro Surveys, with platform users able to:

• Create Micro Surveys using AI, generating all questions via prompts
• Upload a logo which will display to end users

Benefits

Creation with AI

The new AI functionality simplifies the survey creation process for users. It allows:

• Surveys to be created quicker
• Continued refinement of questions
• Prompts to be generated in over 55 languages

Survey logo

The ability to display a logo to end users:

• Helps to create a consistent brand experience
• Helps companies with numerous venues to tailor branding to specific locations

Functionality

AI Survey Creation

Selecting ‘Create with AI’ from the Micro Surveys page prompts users to write a description of their survey and state the number of questions (up to a maximum of 4) they want included:

The type of question can be stated when using AI to create the survey. A prompt of, for example, “Generate a multi-choice question for what drinks the customer ordered”, will create a multiple-choice question complete with list of potential drinks. Up to 180 characters can be input.

Prompts from other languages can be generated. The prompt will be generated in the same language as the question was written, or it can be written in English with a request to “generate questions in X language”. All ChatGPT supported languages are included, meaning over 55 languages are included.

A tooltip displays the first time the user loads the page to assist with utilization. Once dismissed, it won’t show again:

If a question isn’t satisfactory, there is a ‘Generate new question’ button. To better avoid repetition, the new question includes the context of the original prompt that was used, as well as taking into account the content of other questions around it.

Logo Upload

On the same Micro Surveys edit page, there is the option to upload a survey logo:

The logo shows at each step of the survey, at the top of the page. If ‘Delay and send via email’ is selected, the logo will display at the top of the email.

Implementation

AI Survey Creation

Two buttons are available on the initial Micro Surveys page: ‘Create manually’, or ‘Create with AI’. Both have the same first step, where you select the internal title, name, and ownership level.

Selecting ‘Create with AI’ has a second step, where a detailed description and the number of required questions is asked for. From there, ‘Create survey’ redirects to the edit page. Choosing ‘Create with AI’ allows users to fine-tune the initial prompt they gave.

Logo Upload

From the Micro Surveys edit page, a logo can be selected that will display on the survey. If no logo is provided it will default to your company’s logo, or the data controller logo if no company logo is available.

Select ‘Browse’ to find the logo you want to upload. Selecting ‘Preview’ at the top of the page will show how the image displays.

The logo needs to be between 100x40 and 800x250 pixels in size, and can be in SVG, JPG, JPEG, GIF, or PNG format. The maximum file size is 2MB.

Next Gen RTLS: Translations

Released 28th October

Users are now able to translate their RTLS experience into their preferred language. This significantly improves the user experience by:

• Offering real-time, accurate translations of text
• Providing greater inclusion for our various user groups

Translations are supported in web browsers and kiosks.

Benefits

Benefits of the translation feature include:

• Elimination of language barriers
• Improvements to the user experience
• Greater inclusivity

This feature is most beneficial for our non-English speaking users or those who prefer to use their native language for greater clarity and understanding.

Prior to this update users may have had to resort to external translators to understand the content, decreasing efficiency and user satisfaction.

Functionality

Previously, our web client did not provide automatic translation. This could make the experience more inconvenient for non-English speaking users, with potential for misunderstandings or miscommunication.

Languages are selectable by users in a dropdown format. Over 40 languages are available, with the potential for additional languages to be added on request. There may be a fee incurred if further languages are required beyond those listed.

Descriptions and names of nodes and edges are translated, as are directions. The names of customers, location names and addresses aren’t automatically translated. A toggle available in the admin side allows points of interest to be omitted from automatic translation.

The default language will be based on the user’s browser language. If unable to gather this information the platform defaults to the primary language set on the admin side.

Variations of Spanish will be included, though Spanish (LATAM) will not be immediately available. It’s in the roadmap to be included in a future update.

Functionality for languages which read from right-to-left has been accounted for, with all elements adjusted accordingly:

Implementation

After selecting a location in the admin site, the language button is in the top-right of the screen. Upon selection, a pop up displays which shows available languages for the location:

From the settings tab on the admin side of the platform, the Languages tab can be selected and additional languages added:

Selecting ‘Add a language’ provides a list of all available languages. After adding a language, it becomes available to select for each location.

Languages can also be deleted from this tab by selecting the three dots next to the language you want to remove.

Next Gen RTLS: GPS Web Positioning

Released 28th October

Our GPS Web Positioning feature allows users to understand where they are on our web-based interactive map.

A new button has been added that finds the user’s approximate location to within 10m of their position in optimum conditions. The end user’s location will be represented with a light blue circle displayed on the map:

Benefits

The inclusion of GPS Web Positioning means users are able to:

• Locate themselves on the map, enabling a better experience as they can view routes from their location
• More easily find their start point if they are lost in a venue

Functionality

Positioning is based on a combination of WiFi, GPS, and Mobile data signals which deliver an indicative user position.

Positioning differs from Mobile Indoor Positioning functionality as it requires no additional hardware but has a more limited accuracy. It also can’t tell which floor users are on at any given time.

The system has in-built functionality to allow users to pick the floor they’re on to overcome GPS positioning limitations. If users are in a building with more than one floor, they will be prompted to select the floor they’re on. This appears in the form of a tooltip:

A dropdown option is available which allows users to pick ‘Your location’ as a starting point:

This has two variations:

Offsite – After selecting ‘Your location’, the user will be taken to their rough location. They can select their exact location either by clicking their location on web, or by dropping the pin in the correct spot on mobile:

Onsite – After selecting ‘Your location’ the user is prompted to select their location on web, or drop the pin at their current location on mobile. A tooltip will display prompting users to select the floor they’re on:

The button to locate the user is in the bottom-left of the screen and has three different states:

Where the user has not accepted location permissions, a red icon will display. When selected, a pop up will display explaining that location services need to be enabled. Selecting ‘Learn more’ will take them to a support site page with more information:

When accuracy is too low, the icon becomes greyed-out. We only allow selection of the button if the accuracy is within 200m. A temporary pop up bar will display, explaining that the signal is currently not strong enough to display the user’s location:

A blue icon shows when the GPS positioning is accurate enough for the user’s location to be displayed.

A ‘Return to Location’ button has also been implemented to allow users to quickly return to the venue map to reduce frustration, as the venue remains the primary point of focus for the application:

Implementation

Web positioning doesn’t require any additional hardware and will be automatically available upon launch.

Next Gen RTLS: Join WiFi Prompt

Released 28th October

A prompt which promotes WiFi networks to users who enter the RTLS Web platform is now available.

With this functionality enabled, a message will display which encourages users to connect to an available WiFi network:

A hyperlink can also be implemented. When selected it can, for example, link users to download a user profile which will provide future seamless connection.

Benefits

The new feature promotes users getting online via the preferred WiFi network. This enhanced integration of WiFi and RTLS:

• Promotes uptake of the WiFi product
• Improves user experience, with a strong WiFi connection enabling faster Wayfinding responsiveness

Functionality

A message displays which encourages users to connect to the promoted WiFi network. The network SSID can be customized on the admin side, with the opportunity to provide an optional link to users also available.

The prompt displays at the bottom of the screen for mobile devices, and at the top-left underneath the search bar for web.

Implementation

A new ‘WiFi Integration’ tab is available after logging in and selecting a location. This provides the option to enter a WiFi name and optional link:

This tab allows the admin user to enter:

• The WiFi name which displays to the end user
• A link which redirects users when selected

The prompt can also be deleted from this tab. Once deleted it will no longer display to end users.

Next Gen RTLS: Continuous Improvements September-24

Released 25th September

Improvements have been made to Purple’s Next Gen Real Time Location Services. Updates include:

• Floor switcher improvements
• Tray design improvements
• Offsite routes to arrival points

Features

Floor switcher improvements

This update includes the addition of arrows to benefit users in buildings that have numerous floors:

Previously, the floor switcher functionality would stretch for as many floors as were present in the building. This took up screen space and, in extreme cases, meant the feature could stretch beyond the page.

It will now be a scrollable list, with the ability to use the arrow buttons to navigate through floors. Scrollable mouse functionality is present on desktop.

On mobile, the update helps to maximize screen space for other features by reducing the floor switcher size, with the up and down arrows easily selectable by tapping them:

Offsite routes to arrival points

Improved routing has been implemented for people traveling from offsite locations to arrival points.

If the arrival point matches the transportation method, users will be able to go directly to that point. Previously there were occasions where the system would force the user to pick a different designated arrival point, then walk to their destination.

This update helps better align directions to the user’s desired arrival point.

As an example, the below routing would previously have taken the user to a parking garage then provided them with a walking route to the valet parking. A direct route to valet parking will now be available:

Implementation

The above listed updates are automatically live for all users of Next Gen RTLS.

WiFi: Continuous Improvements September-24

Released 25th September

A number of improvements have been made to Purple’s WiFi product offering.

The updates include:

• Paid WiFi pagination
• Landing page and analytics loading spinners
• Analytics screen responsiveness
• Surfacing whitelisting information for Apple Pay
• Access Journeys & Splash Pages sorted by last edited
• Registration form fix for iOS mobile devices

Paid WiFi pagination

When you select a Paid WiFi (a.k.a Paid WiFi) voucher, the voucher details now display in a paginated format with 10 rows per page:

Previously, they displayed in one long list without pagination.

This update makes it easier to navigate and see the voucher details for each plan.

The change brings Paid WiFi into line with other portal elements such as Access Journeys and Splash Pages.

If you navigate away from the section then return, the default will always be to start on page 1.

Landing page and analytics loading spinners

Loading spinners have been added to provide a more informative and cohesive user experience.

As the landing page initially loads, a spinner displays:

Followed by another spinner once the top tiles have loaded:

This helps provide users with more information as different elements load, complete with animated visual cues.

Analytics screen responsiveness

Analytics now better adapt to different sized screens.

Menu options and the displayed analytics adjust to both desktop and mobile screens, with layout adaptations where required:

As part of this update, the Scope menu has been fixed on mobile displays so Company, Group and Venues display in the correct order.

Surfacing whitelisting information for Apple Pay

When an admin user navigates to the ‘Paid WiFi’ tab within an Access Journey, a line of supporting text will display underneath the Apple Pay option. This provides informational content that in order for Apple Pay to function correctly, domains need to be whitelisted:

This replaces the pop-up text which previously displayed when saving and publishing an access journey with Apple Pay enabled.

All domains which require whitelisting are available on our support site.

Access Journeys & Splash Pages sorted by last edited

An update has been implemented so Access Journeys and Splash Pages in the platform are automatically sorted by last edited. This change aims to help users more easily find the item they’re looking for, particularly where there are a large number of rows present.

A ‘Last Edited’ column displays to clearly show when changes were most recently made:

Registration form fix for iOS mobile devices

Previously, the standard splash page registration form on iOS mobile devices would occasionally zoom in to the extent that part of the form would not be visible on screen. This made it more difficult for users to complete.

The issue would occur when users selected an input form field, with some of the field being cut off from view. Updates have been made so the iOS mobile display renders correctly for all users regardless of where they have selected.

WiFi Landing Page

Released 31st July

Upon login, admin users now experience a landing page which contains useful links and an embedded analytics dashboard for valuable insights.

Benefits

The new landing page provides:

• An insight-driven environment that points users to key functionality within the platform, and alerts them to areas they may have been unfamiliar with
• An immediate overview of key analytics for customers
• A consistent user experience upon login

Functionality

When an admin user logs into the WiFi portal, they will now be greeted with a landing page which displays the capabilities of the platform:

Underneath the links at the top of the page are analytical insights which provide an at-a-glance overview of key information. Detailed information about these analytics are available on our support site.

A group or venue can be selected from the dropdown box which appears in the top-left of the screen. Particular venues can be selected, or all venues considered for a comprehensive overview.

This is also where the date range you want your report to encompass can be selected. The default is set as the last 30 days.

Implementation

This functionality is automatically in place and displays for admin users after logging in.

Next Gen RTLS: Real Time Map Data

Released 31st July

Real-time map data is now available for our RTLS products. This will display live data in a visual format to end-users for factors such as queues or waiting times.

The aim is to improve the overall user experience, with potential uses cases including:

• Wait times, for example in an emergency room
• Queue times, such as at security checkpoints in airports or waiting for a rollercoaster
• Parking capacity
• Occupancy

This functionality has been built with flexibility in mind, meaning a massive variety of additional use cases are possible with modifications. Please contact your account executive if you wish to discuss custom use cases.

Once in place and set as live, the information will be visible to end-users at all times.

Functionality is displayed in text, numerical units, and red, amber or green (RAG) statuses for a flexible offering that maximizes end-user visibility:

Connection to a variety of data sources will be possible, with that data able to be rendered against a particular point of interest (POI). Purple will handle the ingest of data.

Benefits

Real-time map data can:

• Help users better plan activities to avoid busy areas and improve their experience
• Reduce anxiety by providing a clear visual of how long the wait will take
• Provide an immediate visual breakdown of the normal wait time versus the current wait time via our RAG system
• Drive ROI in conjunction with our new Offers feature. For example, by allowing the purchase of ‘fast track’ passes. This enhances the user experience and provides additional revenue opportunities

Features

Within a web browser, the waiting time is immediately obvious on screen alongside a status of red, amber, or green. The below image showcases wait times within a theme park:

The wait time also displays when hovering over the relevant site:

The information is again displayed after selecting the POI, with an option to buy fast track underneath:

This will display in web browsers in both desktop and mobile, with the mobile version condensed as normal to better fit screen parameters.

Implementation

A toggle will be present on every POI which can be turned on and off as required:

Details on how to enable this are available here.  

The adding of real time data to the map will be handled by Purple. The data will be ingested then matched to the POI. It will be taken from various sources, such as publicly available APIs or data from the customer that Purple can plug into.

The RAG threshold (when red, amber, or green is displayed) is currently defined in the API setup.

Next Gen RTLS: Offers

Released 31st July

Offers are now available for points of interest (POIs) to help deliver a greater return on investment and enhance the end-user experience.

Offers will display in the sidebar after the user clicks into a POI where the feature has been implemented:

Potential use cases include:

• Fast track for rides at theme parks
• Bypass security queues at airports with fast track
• Present offers at shops, restaurants, or entertainment locations in a relevant and timely manner

This functionality compliments Real Time Map Data by allowing users to plan in advance. For example, where a theme park ride is showing a 30 minute queue, it can make sense for visitors to purchase fast track. Offers are also available for use cases without real time data.

Benefits

• Improves the user experience by providing quicker access to POIs
• Enhances ROI potential by generating additional revenue
• Supports Real Time Map Data functionality to allow users to plan in advance
• Seamless integration, with intuitive link functionality

Functionality

Offers are available to add to POIs, with a placeable link as the first line of content in the information panel. URLs and corresponding icons are configurable to help offers stand out to users.

Analytics that track the number of clicks for each location will be available on request, which can help showcase the success of each offer.

Implementation

Offers can be toggled on by logging into the admin site and navigating to the ‘Location maps’ sidebar option. Select a location then the building or area you want the image to be added to from the default ‘Buildings & areas’ tab.

Select the destination pin you want to add the image to; either by selecting it on the map, or by clicking it from the ‘Content’ section of the left-hand sidebar:

Options will display in a right-hand sidebar menu. Scroll down in the default ‘About’ tab and click to add an offer:

A pop up will display:

This provides the option to:

• Add a website URL which will direct end-users to the page on which the offer can be found
• Display text to encourage users to purchase the offer
• There are options for 3 different types of icons, or the offer can be put in place without an icon

Select ‘Add’ and the text in the right-hand sidebar under Offers will update:

Selecting the three dots allows you to edit or remove the offer.

Make sure to select ‘Save’ at the top of the page before navigating away.

Next Gen RTLS: Destination Media

Released 31st July

Media is displayed prominently within our RTLS solutions. With destination media, we've aimed to improve the user experience and increase user engagement by providing the ability to include high-quality visual accompaniments for each location.

The update includes the option to insert images in tooltips and galleries, and comes with an updated media user interface (UI) for admin users.

End User Functionality

An image displays in the tooltip when hovering over the location:

Clicking on the tooltip image brings up the full gallery where images can be scrolled through. Up to 8 images can be included per location:

The title of each image displays in the top left-hand corner, with the date of upload shown just underneath.

Images adapt for both web and mobile. Where multiple images are present, they can be quickly scrolled through from the bottom of the screen:

The visuals can also help draw the eyeline and attention to promotional offers:

Information on setting up Destination Media is available on our dedicated support site page. 

Next Gen RTLS: Analytics

Released 31st July

An Overview dashboard will now display to admin users on the RTLS landing page when they log in. This will provide at-a-glance information regarding:

• Total users
• Repeat users
• Total sessions
• Routes served
• Total users & routes served over time
• Top 10 routes heatmap
• Platform
• Most selected destinations

Information on these metrics is available here. Almost all interactions are being measured, with custom reports possible on request.

Benefits

The new dashboards include:

• Greater access to visually-presented filters and data
• Actionable insights into aspects such as users, sessions, and top routes/destinations, which allows for venue optimization to better achieve customer goals
• Elements that can be used to provide better personalization of adverts or offers
• Tooltips for each report to explain what is being measured

Overview Dashboard Functionality

Surfacing analytics in a visual and easy-to-understand manner is now easier than ever via our landing page, shown to admin users upon login.

Filter reports

Applicable venues can be selected from the dropdown menu underneath the title of the dashboard. Particular venues can be selected, or all venues considered for a comprehensive overview. This is also where the date range you want your report to encompass can be selected. The default is set as the last 30 days.

Download reports

Reports are not currently downloadable from the landing page. Customers are encouraged to contact us for exportable data or specific insights beyond those our overview dashboard provides.

Segment reports

Moving your cursor over a particular segment of results will display relevant information more prominently, while selecting the segment will filter the other data points accordingly.

For example, hovering over the below image shows Parking Lot South has 9 total routes. Clicking on this segment displays additional information such as the platform used and the most selected destinations of these particular users:

Implementation

The Overview dashboard will automatically display for admin users when logging in. 

Bespoke reports with custom dashboards can be created by Purple’s Professional Services.  

Next Gen RTLS: Continuous Improvements July-24

Released 31st July

A range of improvements have been made to Purple’s Next Gen Real Time Location Services.

Updates are based on user feedback as well as internal testing, and include:

• Loading screen improvements
• Easier switching of floors
• Feet to miles conversion
• Routing improvement
• Improved route drawing for admin users

Features

Loading screen improvements

This update improves functionality when loading locations and when on the ‘change location’ screen. These improvements include:

• A new loading spinner
• Inclusion of a logo, if a secondary logo has been configured in the account settings
• A new loading message
• Addition of a slight zoom to signify loading completion

With the Purple logo in place as the secondary logo, this appears as:

Easier switching of floors

From user testing, we observed that users would often hover over the portal icons or try to click them to switch floors.

To support this behavior, two changes have been implemented.

1. A hover tooltip has been included to provide users with information:

2. When clicking the stair icon in the below the floor will now switch, e.g. from level 1 to 3 or vice versa:

Feet to miles conversion

When displaying units for search proximity, large numbers were being displayed in feet; e.g. “2500 ft”. Logic has been implemented to limit the number of feet displayed before switching to miles.

For distances greater than 500ft, units will switch to miles. This will be displayed to one decimal place, e.g. 528ft will display as 0.1 miles:

Routing improvement

Inconsistencies have been removed when navigating a route with two sections (i.e. with multiple floors or buildings).

Previously, the system would occasionally display directions from the start point in a less prominent manner. This could confuse users as it made it seem as though they were starting the journey from their destination point.

An update has been implemented that means the route always shows from the start point and showcases this via the use of the more prominent blue color:

Improved route drawing for admin users

General improvements have been implemented to make routes snap together better and to reduce bugs that admin users experience when drawing routes. This intends to make it easier for admin users to create working routes in the backend of the platform.

Implementation

The above listed updates are automatically live for all users of Next Gen RTLS.

Search & Filter

Search and filter functionality is now available across the Purple platform. This provides a quicker and easier method for finding information.

It offers a consistent user experience across features such as Access Journeys, Splash Pages, and LogicFlow, with the search feature always positioned in the top left:

Benefits

• More intuitive navigation, with consistency across features helping to reduce user frustration
• Reduced time spent searching. Information can be quickly located, saving time and effort

Key Features

Consistent Search and Filter functionality

A standardized system for searching and filtering has been implemented across the Purple platform.

Users can now easily search by factors such as Name, Splash Page, and Published status to gain access to the desired item.

Exact searchable columns will depend on which page the user is on. Typically all columns are searchable, except the Created column.

Implementation

This functionality will automatically be in place on the platform.

Micro Survey Internal Titles

Internal titles are now available for Micro Surveys. This means two titles for each survey will be possible; one for internal purposes, and another that is externally facing:

The internal title will only be used to identify your survey in the platform. It will not be displayed to survey participants and is used in the following platform pages:

• Micro Surveys
• LogicFlow when selecting Micro Surveys
• The relevant Access Journeys tab

Previously, the sole Micro Survey name displayed to end-users, meaning there was less flexibility possible with names.

For any Micro Surveys that already exist, the original name will automatically be used for both the internal and external names.

Key Feature

Additional title for surveys

Survey names no longer need to be suitable for both internal and external purposes. This allows for naming conventions that are easier to search for internally, while providing external titles that make sense to end-users.

Benefits

• Improved platform user experience as the naming convention can be clearer, making it easier to differentiate between surveys when selecting one from the list in the platform
• Greater flexibility when naming Micro Surveys. Titles can be tailored both to platform users and end-users without needing to make sure the same title makes sense for everyone

Implementation

This functionality is automatically in place on the platform. Micro Surveys can be found within the platform by selecting Marketing > Micro Surveys from the left-hand side menu.

Messaging around PII

Our Paid WiFi reusable voucher system will now explicitly address why Personally Identifiable Information (PII) doesn’t display for certain platform users.

Previously, the “Used by” column would have displayed only “-“ to users who don’t have the correct permission levels. With this update, it states that the email is hidden due to permission levels:

The anonymity of end-users remains protected while still providing useful aggregate data.

Benefits

This provides an improved platform user experience, with explainer text now available which covers the fact that certain PII data does not show.

Functionality

It’s now clearer why PII doesn’t display to some platform users in the Paid WiFi reusable voucher table.

Implementation

The Paid WiFi data table can be found by selecting Management > Paid WiFi > the name of the plan which has vouchers:

The option to grant permission for PII to display to platform users can be changed in Management > Platform Permissions, from the lefthand sidebar.

Paid WiFi: Free to Paid Plan Upgrade

End users are now able to upgrade from a free plan to a paid plan without having to wait for the free plan to expire.

Benefits

• Increased revenue: Revenue will be attainable from users who would previously have been stuck on free plans. In high-turnover locations in particular, such as airports or tourist sites, users may have left by the time the free plan expired
• Better user experience: Users no longer have to endure the frustration of being unable to upgrade to a paid plan. They have greater flexibility and can instantly gain the benefits of paid plans without having to wait for their free period to end
• Upsell opportunities: There are more opportunities for users to access Paid WiFi. Customers can utilize Splash Pages and emails to upsell, improving user choice and generating additional revenue

Functionality

There are two points where end users can upgrade from free to paid plans. Both of these options are automatically turned on when enabling the new setting.

From the Splash Page, end users will select either a free or paid plan. If they select free, an option to upgrade to a paid plan will show prior to them getting online. They can also redeem a Paid WiFi voucher to immediately get the new plan rather than having to wait for the free plan to expire:

If end users select a free plan, an email will be sent with the option to upgrade their plan to paid.

Implementation

There is a new setting within the portal that can be found within Access Journey > Paid WiFi, providing the flexibility to enable/disable the feature at the journey level:

By default, the upgrade option will be disabled, ensuring no changes occur unless manually enabled.

Google Authentication

End users can now log onto WiFi via Google authentication. This additional authentication method aims to make it as easy as possible for users to gain access to WiFi.

Two-factor authentication (2FA) is possible, with users first shown Google’s authentication pages then redirected to the site that’s on the redirect form.

For Apple users, Google authentication is not available as a login method.  In cases where users are on Apple platforms, Google authentication will be automatically removed. The splash page spoofs the Apple Captive Network Assistant to achieve this:

Benefits

It makes it easier for users to gain access, providing a more user-friendly service and reducing issues related to WiFi access.

Key Features

Platform functionality

When building standard splash pages, Google will be available as a connection method. Logos have been updated to match Google’s latest branding:

This update means the Google authentication method can also be added to custom HTML splash pages.

Google will also display in the Purple Platform’s CRM section, for example when tracking which connection method people have utilized.

Permissions & data collection

The following permissions are required when users log in via Google:

• Allow viewing of their primary Google Account email address
• Allow viewing of their personal information, including any personal information they’ve made publicly available

The portal collects the following information when a user logs in via Google:

• Full name
• Picture
• Email
• Locale (e.g. en_GB)

Implementation

To set up Google authentication, you need to navigate to the venue’s Access Methods page via Management > Customers > Access Methods > then toggle ‘Google access’ on.

When saving a Splash Page with the Google authentication method turned on, a pop up will display:

This pop up will not display again unless Google is removed and reinstated as a login method.

The support site page linked to from this pop up is the Walled Garden Domain Whitelist.

Apple Pay

Apple Pay is now available as a payment method for our Paid WiFi solution. This enhances revenue potential by making it easier for end users to pay for WiFi.

Benefits

Incorporating Apple Pay functionality:

• Enhances payment options available to guests, providing another seamless and secure way to pay for WiFi usage
• Supports increased revenue generation by providing customers with an additional payment option
• Improves the overall user experience by reducing friction when conducting payments

Key Features

Seamless Integration

Apple Pay now appears as an option alongside existing payment solutions:

Refund Functionality

Refunds for payments made via Apple Pay are supported. Successful refunds, including partial refunds, are processed through the portal. Email notifications are provided for Apple Pay refunds.

Implementation

From within the portal, select Onboarding  > Access Journeys > the desired access journey > Paid WiFi. A dropdown menu is shown next to the Apple Pay checkbox.  This allows users to select an Apple Pay payment handler:

When users select the Stripe option, a terms and conditions popup is displayed. This must be accepted to continue:

To ensure a smooth user experience, a minimum of two payment options must be selected when using Apple Pay.

If admin users attempt to save an access journey with only the Apple Pay payment option selected, an error message will be displayed. This will prompt them to select at least one additional payment option:

When publishing the access journey, the following pop up will display: 

The Walled Garden Domain Whitelist page displays the domains that need whitelisted for supported hardware. 

Check our support site page for more setup information.

RTLS User and admin improvements: Performance, routes, directions, and usability

A range of improvements have been made to Purple’s Real Time Location Services.

Updates are based on user feedback as well as internal testing, and include:

• Performance improvements
• Improved initial zoom level for end-users when first loading a map
• Improvements to the ‘Select floor’ functionality
• Clearer directions when navigating multiple floors
• Easier to understand text when navigating a route
• Consolidation of information for easier navigation
• Synced route directions for a more intuitive experience
• A big fix when sharing custom points

Features

Performance improvements

The editor environment previously experienced considerable lag when editing complex maps. This update improves response times by at least 50%. 

Improved initial zoom level

The initial zoom level was too far out when a map first loaded, which reduced clarity for users. The default zoom is now set to a more helpful initial level, providing a better balance of displaying an overview while simultaneously containing sufficient details.

‘Select floor’ updates

Usability testing showed that when in the desktop view, users were not noticing that they have the ability to change floors. This functionality is in the bottom right of the screen, with visibility aided by a tooltip which appears when users first use our services on desktop.

A blue border has also been added. The tooltip will show only once per device for each user:

Negative numbers (e.g. -1) have also been enabled in the floor picker. A validation issue was previously occurring for these.  

User experience improvements when navigating multiple floors

The blue bubble which used to display when changing floors has been replaced with a tooltip to provide clearer directions. This is in response to user feedback which found the previous version confusing.

In the updated version, an arrow indicates the direction. Exact instructions can be provided in text format. In the below image the floor is displayed in brackets and can be used to represent what will display in the elevator, for example, to make it as easy as possible for users to understand:

Easier-to-understand directions

We’ve acted on feedback that compass directions – e.g. north, east, south, and west – can be confusing. Updates have been made so that:

• Compass directions will no longer be pre-populated
• The edge description field will no longer be mandatory

Compass directions such as “Turn right and walk south-west” will no longer be automatically generated. Admin users can still add helpful instructions to the route, such as “Turn right and walk past the offices”:

When creating a new route, the description box is now empty by default for admin users. Characters can be entered in the Description box:

Consolidation of information

Previously when multiple consecutive edges occurred, the user was provided with separate directions for each. This update introduces a ‘route merge’ feature where the system automatically recognizes that there are multiple consecutive lines and merges them together. 

E.g. in the example below, the route would have displayed 4 consecutive edges whereas it can now be treated as a single occurrence. This simplifies instructions for users as they won’t repeatedly get similar directions, and will instead only receive an update when necessary.

Old version:

New version:

Route directions sync

The directional instructions which show in the left-hand side of the screen are now selectable, and scroll as the user clicks through the route on the map.

Choosing one of the steps – e.g. “Turn left” in the below – takes the user to that stage of the navigation. This helps the user map out their whole journey and reduces any risk of confusion:

Custom point bug fix

When users shared a custom point, this was always defaulting to the bottom floor, regardless of intention. This is now fixed so the custom point shares to the correct floor.

API v1.7 launch

Improvements have been made to our API. With the release of API v1.7:

• There is improved clarity when displaying the subscription status of end users
• The property name in the ‘Unsubscribes’ endpoint response has been corrected, from 'unsubcribers' to 'unsubscribers'
• The ‘Visitors’ and ‘Venues’ endpoints now return an HTTP 200 response (“OK”) when no visitors are found. This shows users that the data is being displayed successfully. Previously, an HTTP 404 response (“Not Found”) was shown, which could made it look as though an error was taking place

Features

Improved subscription status clarity

A new property has been added which indicates the end user’s marketing opt in status.

The 'unsubscribed' property has been updated to show whether the visitor has opted-out of marketing after previously being subscribed. The change clearly demarcates between those who were subscribed then opted-out, and those who never subscribed. This marks a change from API v1.6.2, where there is no distinction between those who opted-out and those who never subscribed.

A property, 'unsubscribed_at', stores the date and time of when visitors opted-out of marketing.

Corrected endpoint response

An error was present in the ‘Unsubscribes’ endpoint. This has been fixed, with the response now displaying 'unsubscribers', rather than 'unsubcribers'

More logical response returned

An HTTP 200 response (“OK”) is now displayed when no visitors are found after searching in the ‘Visitors’ or ‘Venues’ endpoints. This is a more logical response than the previous 404 response (“Not found”), as it makes it clearer the endpoint is working correctly and no visitors are present.

Setup instructions

No changes have been made to API v1.6.2.

To change your setup to API v1.7:

• Change all relevant URLS to include v1.7
• Update any scripts or processes that request the 'Unsubscribes' endpoint so they use the corrected data response property name of ‘unsubscribers'

If employing a third party to manage API use, ask them to update it with the above information.

Wayfinding improvements: Offsite/Onsite, Undo/Redo, Bug Fixes

Offsite/Onsite design and functionality

Card improvements

Cards are now collapsible to make it more obvious they are selectable, and to show which card is currently selected.

The total journey time is split into offsite and onsite so that users can make an informed choice around where they want to arrive on campus. Transport methods are displayed with relevant icons. Each transport method’s specific journey time is displayed under the name of the destination.

Cards are ordered by total duration of the journey:

Additional header information

After searching for a route, more information is now displayed in the header. This includes the time to the destination, the distance, and where the initial onsite arrival point is:

Amended walking times

Walking times have been adjusted to include an additional minute in all cases. The previous durations didn’t account for necessary behavior such as user orientation, which meant the times shown were slightly too short.

Undo/Redo functionality

The admin site now provides the ability to easily undo and redo changes.

Once changes have been made, the undo button becomes available in the top-right of the screen:

Equally, once changes have been undone, the redo button becomes available to select.

Keyboard shortcuts can be also utilized, with ctrl+z used for undo and ctrl+shift+z for redo.

If you leave or refresh the page, it will revert back to previously saved versions.

Bug fixes

The latest fixes include:

• Preventing building pin names from being duplicated
• Stopping building pin names from being cut off

There were occasions where building names were duplicating as a bug, and names weren’t being fully displayed to users:

These issues have now been fixed so that building names display correctly.

Kiosk

Marketing Opt-in

Terms Management

This update enables terms documents to be added and edited to better meet business needs.

The core elements that have changed are:

1. Terms are now easily editable within the platform. This includes the ability to add language versions and delete terms documents
2. Terms can be linked at the company level to specific access journeys

The standard Privacy Policy and EULA templates have been updated. The templates for these are available within the platform and can be viewed here.

Benefits

The changes have been implemented to enable:

• Greater flexibility as terms can more easily be updated whenever required
• Improved personalization with the ability to add customized terms to splash screens

Implementation

Where custom terms have already been implemented, Purple will migrate these so no action is required. Purple’s new templates will show alongside the pre-existing custom terms. Templates can be removed from within the platform.

If custom documents aren’t already set up and you want to move away from Purple’s standard terms documents, documents will need to be prepared and uploaded in the Purple platform.

To implement Custom Terms, navigate to Onboarding > Terms Management from within the platform. An implementation guide is available on our Support Site.

End user impact

Every time a change is made to terms, users need to accept the latest version.

Terms will change with the implementation of this new functionality, meaning users will need to accept the new terms before they can proceed. A pop up will display to this effect. If using seamless login, users will be taken back to the splash page to accept the new terms.

Language versions

Purple templates are available in English and Spanish. Any documents added will not be automatically translated by the platform.

Language versions are available in the platform but the documents need to either be translated before upload or already be in the selected language.

Deletion of terms

Terms can be deleted, though we advise that at least a Privacy Policy is displayed. This means end users can accept the policy and have visibility of data protection officer information when signing up to WiFi.