Welcome to Purple Support

What's New 2024

  • Updated

Terms Management

This update enables terms documents to be added and edited to better meet business needs.

The core elements that have changed are:

  1. Terms are now easily editable within the platform. This includes the ability to add language versions and delete terms documents
  2. Terms can be linked at the company level to specific access journeys

The standard Privacy Policy and EULA templates have been updated. The templates for these are available within the platform and can be viewed here.

Benefits

The changes have been implemented to enable:

  • Greater flexibility as terms can more easily be updated whenever required
  • Improved personalization with the ability to add customized terms to splash screens

Implementation

Where custom terms have already been implemented, Purple will migrate these so no action is required. Purple’s new templates will show alongside the pre-existing custom terms. Templates can be removed from within the platform.

If custom documents aren’t already set up and you want to move away from Purple’s standard terms documents, documents will need to be prepared and uploaded in the Purple platform.

To implement Custom Terms, navigate to Onboarding > Terms Management from within the platform. An implementation guide is available on our Support Site.

End user impact

Every time a change is made to terms, users need to accept the latest version.

Terms will change with the implementation of this new functionality, meaning users will need to accept the new terms before they can proceed. A pop up will display to this effect. If using seamless login, users will be taken back to the splash page to accept the new terms.

Language versions

Purple templates are available in English and Spanish. Any documents added will not be automatically translated by the platform.

Language versions are available in the platform but the documents need to either be translated before upload or already be in the selected language.

Deletion of terms

Terms can be deleted, though we advise that at least a Privacy Policy is displayed. This means end users can accept the policy and have visibility of data protection officer information when signing up to WiFi.

Marketing Opt-in

This report displays the number of people who have opted-in to marketing and how many have opted-out. The report can be set by custom date range with quick options including seeing the report by day, week, month, or year:

Marketing opt in.png

It is recommended to schedule your report monthly. This enables the report to recognize user actions over time, rather than just their last action. For instance, if a user opts-in during January then opts-out in February, the scheduled report will recognize the person has taken both actions. Whereas if you run the report in isolation for February, for example, only their opt-out status would be taken into account.

A number of different filters can be applied to the data, including: gender, connection method, location, age range, device type, etc.

The category button is an easy way to see the breakdown of users who have opted in vs those who have opted out.

Data can be downloaded in CSV or PDF format.

This opt-in report is only available for Enterprise customers.

Micro Survey improvements

Following customer and internal feedback, further improvements have been made to Micro Surveys. These aim to provide a better user experience with additional accessibility options when creating surveys.

Benefits

The updates were created to:

  • Improve usability by supporting users to easily find the last edited Micro Survey
  • Enhance accessibility with the ability to use the keyboard when inputting multi-choice questions

These improvements are for customers using the Micro Survey functionality as part of their access journey, and as such are only available to those with an Enterprise license.

Features

The new functionality includes:

A ‘Last Edited’ column on the Micro Survey creation page

Alongside the previous columns of ‘Survey name’, ‘Date created’, ‘Owner’, and ‘Published’, there will now be ‘Last edited’. Micro Surveys will be automatically sorted by the most recently edited, making it easier to keep up-to-date with changes.

Keyboard input when adding Multiple choice answers

After selecting the ‘Multiple choice’ answer type, users previously had to click ‘Add choice’ when inserting an additional answer. Pressing the return/enter key will now also be possible. This provides a faster and more accessible user experience.

Tiered Bandwidth improvements

Further improvements have been made to our Tiered Bandwidth solution. These aim to provide a better user experience with more logical data allowance displays and a streamlined data entry process.

Benefits

The updates were created to:

  • Display a more user-friendly, logical data allowance to users (e.g. 1 GB rather than 1000 MB)
  • Streamline the user process when connecting to a paid-for service by removing the need to input invoice details

Features

The new functionality includes:

Data allowance display change on the data plan page

The display of data allowance to end users has been simplified. Rather than using an unnecessarily long format, such as 1000 MB or 10,000MB, these have been shortened and rounded, e.g. to 1 GB and 1 TB respectively:

TB improvement.png

Streamlined process for users connecting to paid-for services

When users input their information to connect to a paid-for service, they will no longer need to enter invoice details. This has been removed as it wasn’t required by our payment service providers, and will make the process quicker for end users.

Rather than having to enter personal details, invoice details, and payment details, users now only have to fill the steps of personal and payment information.

Wayfinding improvements: Offsite/Onsite, Undo/Redo, Bug Fixes

As part of ongoing Wayfinding improvements, changes have been made to:

Offsite/Onsite design and functionality

Card improvements

Cards are now collapsible to make it more obvious they are selectable, and to show which card is currently selected.

The total journey time is split into offsite and onsite so that users can make an informed choice around where they want to arrive on campus. Transport methods are displayed with relevant icons. Each transport method’s specific journey time is displayed under the name of the destination.

Cards are ordered by total duration of the journey:

offsite.jpg

Additional header information

After searching for a route, more information is now displayed in the header. This includes the time to the destination, the distance, and where the initial onsite arrival point is:

header information.png

Amended walking times

Walking times have been adjusted to include an additional minute in all cases. The previous durations didn’t account for necessary behavior such as user orientation, which meant the times shown were slightly too short.

Undo/Redo functionality

The admin site now provides the ability to easily undo and redo changes.

Once changes have been made, the undo button becomes available in the top-right of the screen:

undo.png

Equally, once changes have been undone, the redo button becomes available to select.

Keyboard shortcuts can be also utilized, with ctrl+z used for undo and ctrl+shift+z for redo.

If you leave or refresh the page, it will revert back to previously saved versions.

Bug fixes

The latest fixes include:

  • Preventing building pin names from being duplicated
  • Stopping building pin names from being cut off

There were occasions where building names were duplicating as a bug, and names weren’t being fully displayed to users:

building pins.png

These issues have now been fixed so that building names display correctly.

Kiosk

Our Next-Gen Wayfinding service is now available via kiosk.

Turn-by-turn directions to the user’s desired destination are provided via interactive touchscreens. Mobile compatibility is included, with QR codes displaying the route on users’ phones once scanned.

Our new offering provides:

  • A detailed map with touchscreen functionality 
  • Easy utilization and set up
  • Turn-by-turn directions with mobile compatibility 
  • Integrated accessibility

Benefits

Utilization of our kiosk product:

  • Helps to create a great visitor experience by providing required information
  • Captures attention through prominent physical positioning
  • Reduces stress by minimizing wrong turns and getting lost
  • Increases staff productivity by lessening distractions from visitors asking for directions

Features

Our Next-Gen kiosks include:

A detailed map with touchscreen functionality

Instructions to the user’s desired destination are presented in a recognizable and user-friendly format. The ability to pan and zoom are managed using intuitive touchscreen controls.

kiosk screenshot.png

Turn-by-turn directions

After inputting their destination the user can select ‘Steps’ to view turn-by-turn directions. This will provide an explanation of exactly where they need to turn alongside the distance and estimated length of journey.

The kiosk supports mobile compatibility to help users every step of the way. By scanning the QR code in the top-right of the screen, users can take the route with them. The mobile content includes turn-by-turn information as well as the ability to share the route with others.

Easy utilization & set up

Simple drag and drop functionality is available for positioning the kiosk on the web admin site. Purple can provide kiosk hardware recommendations if required. Monitoring is possible with checks in place to help ensure correct functioning, with notifications sent to Purple if issues arise.

Upon login to the admin site there is now a dedicated ‘Kiosks’ tab. This displays all of your kiosks and their information, including: Name, Unique ID, Status, Building, Floor, and Last Active Time. Tooltips are available to assist with the process:

kiosk2.png

More detailed setup information is available here. A user guide is available here.

Integrated accessibility

Selecting the accessibility button shifts all buttons towards the bottom of the screen for easier reach and enhanced accessibility.

The magnifying lens buttons in the left-hand side of the kiosk screen can be used to zoom in and out, which can help with visual impairments.

Wayfinding Improvements: QR Code Share Functionality and Updated Design

To provide the best possible user experience as part of continuous improvements to our Wayfinding service, we have implemented:

  • QR code share functionality
  • Updated iconography, text and animations

Benefits

Including QR codes when selecting to share destinations or routes enables:

  • Easier switching between multiple devices (e.g. laptop and mobile)
  • Staff to more easily assist people in venues. Staff can easily bring up the direction/route on their device and let you scan the code for a quick and simple directional process

The updated user interface is easier to use, with greater clarity of text and imagery pointing people to the information they need.

Features

QR code share functionality

When selecting to ‘Share’ destinations and routes, a QR code now displays for better ease of use and simplified staff assistance:

Wayfinding QR Code.jpg

Updated iconography, text and animations

Default point of interest iconography has been updated to more clearly indicate destinations. Alongside this, corresponding text has been changed to enhance readability:

Wayfinding screenshot.png

A hover animation is now present when selecting a location, to help more clearly emphasize the item users are looking at.

Marketing Opt-in Messaging

Marketing opt-in messages will now be customizable from the Purple platform.

Benefits

Where visitors are asked to opt-in to marketing material, messaging can be tailored to the venue which provides a more bespoke user experience. This can also be used to remove potentially irrelevant messaging, such as mentions of SMS marketing when not applicable.

Features

Custom messaging

From the Onboarding > Access Journeys > Options screen, a toggle is available to ask visitors to opt-in to marketing material.

When selected, the following options are available:

Marketing opt in toggles.png

Ask visitors to opt-in to marketing material: Should be turned on when you require visitors to opt-in to receive marketing material from you. By default this toggle is automatically on. If the company is an EU entity it is forcibly set to ‘on’ due to regulatory reasons.

Allow visitors to opt in to WiFi service provider marketing: Turn on to allow end users to agree to receive marketing communications from the WiFi service provider. When toggled off, no communications will be sent due to lack of opt-in.

By default, visitors agree to accept: When toggled on, the box for end users to opt-in will be pre-ticked. When off, end users will need to tick/check the box themselves.

When the toggle “Ask visitors to opt-in to marketing material” is switched on and the toggle to “Allow visitors to opt-in to WiFi service provider marketing” is off, the custom text from both the marketing opt-in message and agreement prompt will display.

These messages can be changed by typing in each box respectively. HTML is supported. The list of supported HTML tags is available here

Dual opt-in

Dual opt-in refers to both of the following toggles being enabled:

  • “Ask visitors to opt-in to marketing material”
  • “Allow visitors to opt in to WiFi service provider marketing”

This means visitors will be asked to opt-in to general marketing material as well as marketing from the WiFi service provider.

Dual opt-in functionality was already supported, with the new functionality allowing edits to the messaging. Dual opt-in can be turned on at the White Label level with admin permissions. The switch to do so can be found in Settings > Splash page settings > “Allow WiFi users to opt-in to marketing at the white label level”.

When the “Allow visitors to opt in to WiFi service provider marketing” is toggled on, it removes the “Agreement prompt” section and replaces it with the following checkbox options. The company name and WiFi service provider will automatically update in the following text:

Marketing opt in tickboxes.png

Updated default messaging

When you delete the Marketing opt-in message, it inserts default text. There are four default values, depending on whether:

  1. Dual opt in is enabled and the Profile Portal is disabled
  2. Dual opt in is enabled and the Profile Portal is enabled. In this case, a second paragraph also displays
  3. Dual opt in is disabled and the Profile Portal is disabled
  4. Dual opt in is disabled and the Profile Portal is enabled. In this case, a second paragraph also displays

More information on the Profile Portal can be found here.

The four default text blocks for the Marketing opt-in message are available to view on our Support Site. The default text for the Agreement prompt is "By clicking accept you agree to receive marketing".

Wayfinding Kiosk “Locate Me” button & Continuous Improvements

Purple’s Kiosk service now has a ‘Locate Me’ button to further enhance usability. When selected, it centers the map on the kiosk being used.

Other updates include:

  • All buildings, floors, and floorplans are now simultaneously visible in the admin site when first uploading and placing elements. This helps to align components in the initial stage, giving a more seamless admin user experience
  • The ‘Change location’ button is now hidden when there is only one location, for a clearer user experience
  • Offsite address search improvements. The order of offsite destinations in the search dropdown is now ranked by proximity to the starting point. This makes it more likely the user will find the optimal destination they’re looking for (e.g. if searching for bathrooms offsite, the top result will be the closest one to their start point)
  • Transport tooltips. When hovering over an icon, text will display. This helps remove any user uncertainty towards the meaning of the transport iconography

Features

Kiosk ‘Locate Me’ button

Clicking the button with the target icon relocates the map so the kiosk shows in the middle of the screen. The icon, located in the bottom-left, is highlighted in blue when you are centered:

Kiosk locate me button.png

Admin site element visibility

All buildings, floors, and floorplans are now simultaneously visible in the admin site. This update has been incorporated to make it easier to perfectly align elements within the admin side of Wayfinding when in the initial map upload and placement phase:

Admin site element visibility.png

'Change location' button visibility

The 'Change location' button previously displayed even when there was only one location present. This update provides a clearer interface which reduces confusion by removing the button when not applicable. 

Change location button.png

Offsite address search improvements

The order of offsite destinations in the search dropdown is now ranked by proximity to the starting point. The order of locations was previously displayed in a more randomized format. The update makes it more likely the user will find the best destination for their needs by providing proximal suggestions:

Offsite address improvement.png

Transport tooltips

When hovering over a transport icon, text will display that provides the meaning. This has been implemented to remove any user uncertainty, particularly for those who aren’t already familiar with digital wayfinding:

Transport tooltips.png 

Wayfinding Image Rendering, Kiosk Button & Icon Visibility Improvements

Image rendering

External grounds now render at the maximum zoomed out level. Users previously had to zoom in before details would show. This provides a smoother and more immediately useful user experience.

The update benefits all verticals but particularly improves those where there are multiple larger points of interest, such as theme parks and zoos:

WF IR.png

Zooming in further provides a more detailed picture of attractions:

WF IR2.png

Kiosk ‘Locate Me’ button improvement

The ‘Locate Me’ button now finds where the user is regardless of the floor they are on.

This update has removed a bug where the button only worked when viewing the same floor that the kiosk was located on. Users no longer need to navigate back to the floor which contains the kiosk for the button to be usable.

WF Kiosk button.png

Kiosk icon hidden when not relevant

Kiosk iconography has been changed so the icon no longer shows when viewing other floors where the kiosk isn’t present. A bug was previously in place that meant the kiosk icon would remain on screen even when the user was viewing a floor with no kiosk in place.

Wayfinding Accessible Routes

Accessible routes are now available on Web, Mobile, and Kiosk. These provide additional options for people with disabilities who find certain terrain difficult to traverse.

Accessible elements taken into account can be tailored based on location and user requirements. Commonly considered elements include stairs, raised or rough terrain, and escalators.

Routes which are designated as Accessible have the following iconography under the route name:

AR1.png

In the below examples, a direct route and accessible route to the pharmacy are provided. The accessible route takes one minute longer to reach the destination but avoids stairs that are present in one corridor:

AR3.png

AR2.png

A toggle above the routes can be selected so only accessible routes show. When switched on, every route available to users will be those designated as accessible:

AR4.png

In the rare case where no accessible routes are available, this will be clearly displayed in the user interface:

AR5.png

Edges default to accessible when creating routes. To designate a route as not wheelchair accessible, select an edge when in the editor. A toggle will show which allows the accessibility to be toggled off:

AR8.png

Kiosk functionality

When using a kiosk there is a wheelchair icon which, when selected, moves all icons down to the bottom of the screen for easier usability.

This button also selects the accessible routes filter so users are automatically provided with relevant routes. A toggle remains present on screen to allow all routes if desired.

AR7.png

RTLS Landing Page, Search Order, and Camera Control

Landing Page

Upon login, admin users will experience a landing page that provides useful links and helpful articles. Previously, users would be taken to the ‘Locations’ page immediately after logging in.

Relevant pages such as editing locations, tracking assets and viewing live maps are easily locatable and shown in a prominent graphical format to help users find the information they need:

Landing Page.png

Search Order – Web Client

With this update, the search order for end users on the web client is now determined by proximity to the selected start or endpoint. When searching for bathrooms, for example, the one closest to the chosen start or endpoint will display at the top of the search suggestions.

The distance from the start or endpoint is displayed alongside the point of interest so users have all the information required to make an informed decision:

Search order.png

Imperial and metric units are available and can be changed in the admin site by:

  1. Navigating to Settings via the gear icon in the top-right of the screen
  2. Selecting the ‘Configuration’ tab
  3. Clicking the desired unit of measurement

Changing the unit of measurement will take effect for every aspect of the site, not just search order distances.  

Camera Control

Camera behavior in the offsite view has been improved. When a user first triggers an offsite route, the camera automatically zooms all of the way out to show the full offsite to onsite route, then zooms onto the arrival point.

Previously users had to manually click or zoom to locate the arrival point. This update provides a more consistent, smoother user experience:

Camera control.png

API v1.7 launch

Improvements have been made to our API. With the release of API v1.7:

  • There is improved clarity when displaying the subscription status of end users
  • The property name in the ‘Unsubscribes’ endpoint response has been corrected, from 'unsubcribers' to 'unsubscribers'
  • The ‘Visitors’ and ‘Venues’ endpoints now return an HTTP 200 response (“OK”) when no visitors are found. This shows users that the data is being displayed successfully. Previously, an HTTP 404 response (“Not Found”) was shown, which could made it look as though an error was taking place

Features

Improved subscription status clarity

A new property has been added which indicates the end user’s marketing opt in status.

The 'unsubscribed' property has been updated to show whether the visitor has opted-out of marketing after previously being subscribed. The change clearly demarcates between those who were subscribed then opted-out, and those who never subscribed. This marks a change from API v1.6.2, where there is no distinction between those who opted-out and those who never subscribed.

A property, 'unsubscribed_at', stores the date and time of when visitors opted-out of marketing.

Corrected endpoint response

An error was present in the ‘Unsubscribes’ endpoint. This has been fixed, with the response now displaying 'unsubscribers', rather than 'unsubcribers'

More logical response returned

An HTTP 200 response (“OK”) is now displayed when no visitors are found after searching in the ‘Visitors’ or ‘Venues’ endpoints. This is a more logical response than the previous 404 response (“Not found”), as it makes it clearer the endpoint is working correctly and no visitors are present.

Setup instructions

No changes have been made to API v1.6.2.

To change your setup to API v1.7:

  • Change all relevant URLS to include v1.7
  • Update any scripts or processes that request the 'Unsubscribes' endpoint so they use the corrected data response property name of ‘unsubscribers'

If employing a third party to manage API use, ask them to update it with the above information.

Apple Pay

Apple Pay is now available as a payment method for our Tiered Bandwidth solution. This enhances revenue potential by making it easier for end users to pay for WiFi.

Benefits

Incorporating Apple Pay functionality:

  • Enhances payment options available to guests, providing another seamless and secure way to pay for WiFi usage
  • Supports increased revenue generation by providing customers with an additional payment option
  • Improves the overall user experience by reducing friction when conducting payments

Key Features

Seamless Integration

Apple Pay now appears as an option alongside existing payment solutions:

Apple Pay payment.png

 

Refund Functionality

Refunds for payments made via Apple Pay are supported. Successful refunds, including partial refunds, are processed through the portal. Email notifications are provided for Apple Pay refunds.

Implementation

From within the portal, select Onboarding  > Access Journeys > the desired access journey > Tiered Bandwidth. A dropdown menu is shown next to the Apple Pay checkbox.  This allows users to select an Apple Pay payment handler:

Apple Pay payment handler.png

When users select the Stripe option, a terms and conditions popup is displayed. This must be accepted to continue:

Apple Pay T and Cs.png

To ensure a smooth user experience, a minimum of two payment options must be selected when using Apple Pay.

If admin users attempt to save an access journey with only the Apple Pay payment option selected, an error message will be displayed. This will prompt them to select at least one additional payment option:

Apple Pay error.png

When publishing the access journey, the following pop up will display: 

Apple Pay Compatibility.png

The Walled Garden Domain Whitelist page displays the domains that need whitelisted for supported hardware. 

Check our support site page for more setup information.

 

RTLS User and admin improvements: Performance, routes, directions, and usability

A range of improvements have been made to Purple’s Real Time Location Services.

Updates are based on user feedback as well as internal testing, and include:

  • Performance improvements
  • Improved initial zoom level for end-users when first loading a map
  • Improvements to the ‘Select floor’ functionality
  • Clearer directions when navigating multiple floors
  • Easier to understand text when navigating a route
  • Consolidation of information for easier navigation
  • Synced route directions for a more intuitive experience
  • A big fix when sharing custom points

Features

Performance improvements

The editor environment previously experienced considerable lag when editing complex maps. This update improves response times by at least 50%. 

Improved initial zoom level

The initial zoom level was too far out when a map first loaded, which reduced clarity for users. The default zoom is now set to a more helpful initial level, providing a better balance of displaying an overview while simultaneously containing sufficient details.

‘Select floor’ updates

Usability testing showed that when in the desktop view, users were not noticing that they have the ability to change floors. This functionality is in the bottom right of the screen, with visibility aided by a tooltip which appears when users first use our services on desktop.

A blue border has also been added. The tooltip will show only once per device for each user:

Tooltip update.png

Negative numbers (e.g. -1) have also been enabled in the floor picker. A validation issue was previously occurring for these.  

User experience improvements when navigating multiple floors

The blue bubble which used to display when changing floors has been replaced with a tooltip to provide clearer directions. This is in response to user feedback which found the previous version confusing.

In the updated version, an arrow indicates the direction. Exact instructions can be provided in text format. In the below image the floor is displayed in brackets and can be used to represent what will display in the elevator, for example, to make it as easy as possible for users to understand:

Multi-floor update.png

Easier-to-understand directions

We’ve acted on feedback that compass directions – e.g. north, east, south, and west – can be confusing. Updates have been made so that:

  • Compass directions will no longer be pre-populated
  • The edge description field will no longer be mandatory

Compass directions such as “Turn right and walk south-west” will no longer be automatically generated. Admin users can still add helpful instructions to the route, such as “Turn right and walk past the offices”:

Route consolidation.png

When creating a new route, the description box is now empty by default for admin users. Characters can be entered in the Description box:

Description enter.png

Consolidation of information

Previously when multiple consecutive edges occurred, the user was provided with separate directions for each. This update introduces a ‘route merge’ feature where the system automatically recognizes that there are multiple consecutive lines and merges them together. 

E.g. in the example below, the route would have displayed 4 consecutive edges whereas it can now be treated as a single occurrence. This simplifies instructions for users as they won’t repeatedly get similar directions, and will instead only receive an update when necessary.

Old version:
Old route setup.png

New version:

New route setup.png

Route directions sync

The directional instructions which show in the left-hand side of the screen are now selectable, and scroll as the user clicks through the route on the map.

Choosing one of the steps – e.g. “Turn left” in the below – takes the user to that stage of the navigation. This helps the user map out their whole journey and reduces any risk of confusion:

Route directions sync.png

Custom point bug fix

When users shared a custom point, this was always defaulting to the bottom floor, regardless of intention. This is now fixed so the custom point shares to the correct floor.

Search & Filter

Search and filter functionality is now available across the Purple platform. This provides a quicker and easier method for finding information.

It offers a consistent user experience across features such as Access Journeys, Splash Pages, and LogicFlow, with the search feature always positioned in the top left:

Search and Filter box.png

Benefits

  • More intuitive navigation, with consistency across features helping to reduce user frustration
  • Reduced time spent searching. Information can be quickly located, saving time and effort

Key Features

Consistent Search and Filter functionality

A standardized system for searching and filtering has been implemented across the Purple platform.

Users can now easily search by factors such as Name, Splash Page, and Published status to gain access to the desired item.

Exact searchable columns will depend on which page the user is on. Typically all columns are searchable, except the Created column.

Implementation

This functionality will automatically be in place on the platform.

Micro Survey Internal Titles

Internal titles are now available for Micro Surveys. This means two titles for each survey will be possible; one for internal purposes, and another that is externally facing:

Micro survey internal title.png

The internal title will only be used to identify your survey in the platform. It will not be displayed to survey participants and is used in the following platform pages:

  • Micro Surveys
  • LogicFlow when selecting Micro Surveys
  • The relevant Access Journeys tab

Previously, the sole Micro Survey name displayed to end-users, meaning there was less flexibility possible with names.

For any Micro Surveys that already exist, the original name will automatically be used for both the internal and external names.

Key Feature

Additional title for surveys

Survey names no longer need to be suitable for both internal and external purposes. This allows for naming conventions that are easier to search for internally, while providing external titles that make sense to end-users.

Benefits

  • Improved platform user experience as the naming convention can be clearer, making it easier to differentiate between surveys when selecting one from the list in the platform
  • Greater flexibility when naming Micro Surveys. Titles can be tailored both to platform users and end-users without needing to make sure the same title makes sense for everyone

Implementation

This functionality is automatically in place on the platform. Micro Surveys can be found within the platform by selecting Marketing > Micro Surveys from the left-hand side menu.

Messaging around PII

Our Tiered Bandwidth reusable voucher system will now explicitly address why Personally Identifiable Information (PII) doesn’t display for certain platform users.

Previously, the “Used by” column would have displayed only “-“ to users who don’t have the correct permission levels. With this update, it states that the email is hidden due to permission levels:

Messaging around PII.png

The anonymity of end-users remains protected while still providing useful aggregate data.

Benefits

This provides an improved platform user experience, with explainer text now available which covers the fact that certain PII data does not show.

Functionality

It’s now clearer why PII doesn’t display to some platform users in the Tiered Bandwidth reusable voucher table.

Implementation

The Tiered Bandwidth data table can be found by selecting Management > Tiered Bandwidth > the name of the plan which has vouchers:

Messaging around PII TB voucher name.png

The option to grant permission for PII to display to platform users can be changed in Management > Platform Permissions, from the lefthand sidebar.

Tiered Bandwidth: Free to Paid Plan Upgrade

End users are now able to upgrade from a free plan to a paid plan without having to wait for the free plan to expire.

Benefits

  • Increased revenue: Revenue will be attainable from users who would previously have been stuck on free plans. In high-turnover locations in particular, such as airports or tourist sites, users may have left by the time the free plan expired
  • Better user experience: Users no longer have to endure the frustration of being unable to upgrade to a paid plan. They have greater flexibility and can instantly gain the benefits of paid plans without having to wait for their free period to end
  • Upsell opportunities: There are more opportunities for users to access Paid WiFi. Customers can utilize Splash Pages and emails to upsell, improving user choice and generating additional revenue

Functionality

There are two points where end users can upgrade from free to paid plans. Both of these options are automatically turned on when enabling the new setting.

From the Splash Page, end users will select either a free or paid plan. If they select free, an option to upgrade to a paid plan will show prior to them getting online. They can also redeem a Tiered Bandwidth voucher to immediately get the new plan rather than having to wait for the free plan to expire:

If end users select a free plan, an email will be sent with the option to upgrade their plan to paid.

Implementation

There is a new setting within the portal that can be found within Access Journey > Tiered Bandwidth, providing the flexibility to enable/disable the feature at the journey level:

By default, the upgrade option will be disabled, ensuring no changes occur unless manually enabled.

Google Authentication

End users can now log onto WiFi via Google authentication. This additional authentication method aims to make it as easy as possible for users to gain access to WiFi.

Two-factor authentication (2FA) is possible, with users first shown Google’s authentication pages then redirected to the site that’s on the redirect form.

For Apple users, Google authentication is not available as a login method.  In cases where users are on Apple platforms, Google authentication will be automatically removed. The splash page spoofs the Apple Captive Network Assistant to achieve this:

Google Auth splash.png

Benefits

It makes it easier for users to gain access, providing a more user-friendly service and reducing issues related to WiFi access.

Key Features

Platform functionality

When building standard splash pages, Google will be available as a connection method. Logos have been updated to match Google’s latest branding:

Google auth logo.png

This update means the Google authentication method can also be added to custom HTML splash pages.

Google will also display in the Purple Platform’s CRM section, for example when tracking which connection method people have utilized.

Permissions & data collection

The following permissions are required when users log in via Google:

  • Allow viewing of their primary Google Account email address
  • Allow viewing of their personal information, including any personal information they’ve made publicly available

The portal collects the following information when a user logs in via Google:

  • Full name
  • Picture
  • Email
  • Locale (e.g. en_GB)

Implementation

To set up Google authentication, you need to navigate to the venue’s Access Methods page via Management > Customers > Access Methods > then toggle ‘Google access’ on.

When saving a Splash Page with the Google authentication method turned on, a pop up will display:

Google auth pop up.png

This pop up will not display again unless Google is removed and reinstated as a login method.

The support site page linked to from this pop up is the Walled Garden Domain Whitelist.

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