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Welcome to Purple Support

Hardware

  • Updated

Within Hardware you can add new WiFi access points (APs) and sensors. Hardware is set up at venue level, you can add individual hardware or import new hardware with the hardware wizard via API, copy and paste or via a CSV file, this automatically detects the hardware based on the hardware type and MAC address.

When you add access points to the platform you may also need to perform additional configuration on the hardware. When you add the MAC address we provide a hardware manual which explains any additional configuration required and how to do this for your specific hardware type.

For information about which hardware we support, refer to Supported Hardware.

Add an access point

  1. Within a venue click ManagementVenuesHardware.

  2. Click Add hardware > Add new hardware, give the hardware a name to identify it.

  3. From the Hardware type dropdown menu, choose WiFi AP.

  4. From the WiFi AP type dropdown, choose the make and model of the access point.

  5. Enter the access point's MAC address.

  6. Click either View Manual Online or Download Manual to view the additional configuration steps required for your specific hardware type.

  7. Click Save details.

  8. For certain hardware you can configure some options within the platform, if this is the case the Hotspot Settings window appears.

A Download firmware option appears for certain hardware, this downloads the latest firmware for your router.

Add a sensor

  1. Within a venue click ManagementVenuesHardware.

  2. Click Add hardware > Add new hardware, give the hardware a name to identify it.

  3. From the Hardware type dropdown menu, choose Sensor.

  4. From the Sensor model dropdown, choose the make and model of the sensor.

  5. Enter the sensor's MAC address and click Save details.

Import hardware

  1. Within a venue click ManagementVenuesHardware.

  2. Click Add hardwareImport hardware.

  3. Choose from the following options:

    • Third party API - This is only available for Cisco Meraki hardware, you must enter your API key from Cisco Meraki and click Check & Save. This gets all of the access points from Cisco Meraki.

    • Copy / paste - Use this option if you have a list of MAC addresses for the access points. Choose the Hardware type, paste the MAC addresses into the box and click Next. This automatically discovers the hardware.

    • Import CSV - Use this option to import a CSV file of MAC addresses for the access points. Choose the Hardware type, click Choose file, browse to the CSV file and click Open. This automatically discovers the hardware.

  4. Select which access points you want to import and click Import.

To view any additional hardware configuration requirements, from the Hardware tab, on the hardware click the ellipsis > Edit > View Manual Online or Download Manual.

Hardware configuration guides

You can access the required hardware configuration documentation when you add new hardware. If you need to access these documents again, you can do this when you edit the hardware:

  • From the Hardware tab, on the hardware click the ellipsis > Edit > View Manual Online or Download Manual.

This window automatically appears for some hardware when you add it. You can also access this from within the Hardware tab, on the hardware, click the ellipsis > Config.

Public networks

This shows which networks are available to the public within your venue. The Public SSID is the WiFi network name the public see when they connect.

Private network

You can use this option to set up your own private wireless network. All devices you connect to the private network go straight through to the Internet without having to log in via the splash page.

Private SSID

The name of the private network.

WPA2 Key

The wireless key required to access the private network.

Hotspot settings

Download speed limit

Maximum download speed your guest visitors are limited to, to ensure one visitor does not take too much bandwidth.

Upload speed limit

Maximum upload speed your guest visitors are limited to, to ensure one visitor does not take too much bandwidth.

Allow HTTPS redirection

If set to 'Yes' this forces the redirect for guest visitors to the splash page if they try to access an HTTPS (SSL) website before they have authenticated. This gives a browser security warning.

If set to 'No', all HTTPS requests time out and do not redirect to the splash page.

Guest IP subnet

To provide a different network subnet to guest visitors. We recommend you do not change this from the default of 10.1.0.1

Guest IP subnet mask/CIDR

To provide a different network subnet mask to visitors. We recommend you do not change this from the default of 255.255.255.0

Primary DNS server

The primary DNS server, by default this is 8.8.8.8.

If you use content filtering, Purple support set this value, please do not modify.

Secondary DNS server

The secondary DNS server, by default this is 8.8.4.4.

If you use content filtering, Purple support set this value, please do not modify.

MAC blacklist

Enter any device MACs you want to block from accessing the network. You must enter one on each line.

Wireless radio settings

2.4 GHz channel

The 2.4 GHz wireless channel that the router broadcasts on. You should change this if you experience interference due to too many other wireless routers in the area. Channels 1, 6 and 11 are the best to choose from.

2.4 GHz TX power

The 2.4 GHz wireless transmit power the router uses. We do not recommend to change this unless advised by our support team.

5 GHz channel

The 5 GHz wireless channel that the router broadcasts on. You should change this if you experience interference due to too many other wireless routers in the area.

5 GHz TX power

The 5 GHz wireless transmit power the router uses. We do not recommend to change this unless advised by our support team.

Status

Some hardware allows you to view the status of your access point within the platform, from the Hardware tab, click the ellipsis > Status.

You can see the connection details, the online status and which visitors are connected to that access point.

Diagnostics

In collaboration with the Purple support team, you can use Diagnostics to view the status and run commands to troubleshoot any issues with access points. This is not available for all hardware, from the Hardware tab, click the ellipsis > Diagnostics.

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