Within Hardware you can add new WiFi access points (APs) and sensors. Hardware is set up at the venue level. You can add individual hardware or import new hardware with the hardware wizard via API, copy and paste or via a CSV file. This automatically detects the hardware based on the hardware type and MAC address.
When you add access points to the platform you may also need to perform additional configurations on the hardware. When you add the MAC address we provide a hardware manual which explains any additional configuration required and how to do this for your specific hardware type.
For information about which hardware we support, refer to Supported Hardware.
Add an access point
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Within a venue click Management > Venues > Hardware.
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Click Add hardware > Add new hardware. Give the hardware a name to identify it.
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From the Hardware type dropdown menu, choose WiFi AP.
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From the WiFi AP type dropdown, choose the make and model of the access point.
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Enter the access point's MAC address.
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Click either View Manual Online or Download Manual to view the additional configuration steps required for your specific hardware type.
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Click Save details.
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For certain hardware you can configure some options within the platform, if this is the case the Hotspot Settings window appears.
A Download firmware option appears for certain hardware, this downloads the latest firmware for your router.
Add a sensor
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Within a venue click Management > Venues > Hardware.
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Click Add hardware > Add new hardware, give the hardware a name to identify it.
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From the Hardware type dropdown menu, choose Sensor.
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From the Sensor model dropdown, choose the make and model of the sensor.
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Enter the sensor's MAC address and click Save details.
Import hardware
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Within a venue click Management > Venues > Hardware.
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Click Add hardware > Import hardware.
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Choose from the following options:
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Third party API - This is available for Cisco Meraki and Juniper Mist hardware. You need to enter your API key/API URL and click Check & Save. This gets all of the access points.
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Copy / paste - Use this option if you have a list of MAC addresses for the access points. Choose the Hardware type, paste the MAC addresses into the box and click Next. This automatically discovers the hardware.
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Import CSV - Use this option to import a CSV file of MAC addresses for the access points. Choose the Hardware type, click Choose file, browse to the CSV file and click Open. This automatically discovers the hardware.
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Select which access points you want to import and click Import.
To view any additional hardware configuration requirements, from the Hardware tab, on the hardware click the ellipsis > Edit > View Manual Online or Download Manual.
Hardware configuration guides
You can access the required hardware configuration documentation when you add new hardware. If you need to access these documents again, you can do this when you edit the hardware:
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From the Hardware tab, on the hardware click the ellipsis > Edit > View Manual Online or Download Manual.
Remove hardware
When you remove hardware, access journeys which are published to this hardware are no longer available to your visitors. To remove hardware which is no longer in use:
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Within a venue click Management > Venues > Hardware.
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On the hardware you want to remove, click the ellipsis > Delete > OK.
Config / Hotspot settings
This window automatically appears for some hardware when you add it. You can also access this from within the Hardware tab, on the hardware, click the ellipsis > Config.
Public networks
This shows which networks are available to the public within your venue. The Public SSID is the WiFi network name the public see when they connect.
Private network
You can use this option to set up your own private wireless network. All devices you connect to the private network go straight through to the Internet without having to log in via the splash page.
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Private SSID |
The name of the private network. |
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WPA2 Key |
The wireless key required to access the private network. |
Hotspot settings
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Download speed limit |
Maximum download speed your guest visitors are limited to, to ensure one visitor does not take too much bandwidth. |
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Upload speed limit |
Maximum upload speed your guest visitors are limited to, to ensure one visitor does not take too much bandwidth. |
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Allow HTTPS redirection |
If set to 'Yes' this forces the redirect for guest visitors to the splash page if they try to access an HTTPS (SSL) website before they have authenticated. This gives a browser security warning. If set to 'No', all HTTPS requests time out and do not redirect to the splash page. |
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Guest IP subnet |
To provide a different network subnet to guest visitors. We recommend you do not change this from the default of 10.1.0.1 |
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Guest IP subnet mask/CIDR |
To provide a different network subnet mask to visitors. We recommend you do not change this from the default of 255.255.255.0 |
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Primary DNS server |
The primary DNS server, by default this is 8.8.8.8. If you use content filtering, Purple support set this value, please do not modify. |
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Secondary DNS server |
The secondary DNS server, by default this is 8.8.4.4. If you use content filtering, Purple support set this value, please do not modify. |
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MAC blacklist |
Enter any device MACs you want to block from accessing the network. You must enter one on each line. |
Wireless radio settings
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2.4 GHz channel |
The 2.4 GHz wireless channel that the router broadcasts on. You should change this if you experience interference due to too many other wireless routers in the area. Channels 1, 6 and 11 are the best to choose from. |
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2.4 GHz TX power |
The 2.4 GHz wireless transmit power the router uses. We do not recommend to change this unless advised by our support team. |
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5 GHz channel |
The 5 GHz wireless channel that the router broadcasts on. You should change this if you experience interference due to too many other wireless routers in the area. |
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5 GHz TX power |
The 5 GHz wireless transmit power the router uses. We do not recommend to change this unless advised by our support team. |
Status
Some hardware allows you to view the status of your access point within the platform, from the Hardware tab, click the ellipsis > Status.
You can see the connection details, the online status and which visitors are connected to that access point.
Diagnostics
In collaboration with the Purple support team, you can use Diagnostics to view the status and run commands to troubleshoot any issues with access points. This is not available for all hardware, from the Hardware tab, click the ellipsis > Diagnostics.