1. Click New survey, add a survey name and choose the owner level. You can only have one published survey for each level.

   

2. Click OK, complete the survey questions as follows:

   NPS Overall Question	This question cannot be changed as NPS uses a standard metric based on the likelihood that a respondent would recommend the company, product or service to a friend or colleague.
   0 to 6 Response question	Add a question you want to ask the visitor if they respond with a number between 0 and 6. For example, "What can we do to improve your experience next time?"
   7 to 8 Response question	Add a question you want to ask the visitor if they respond with 7 or 8. For example, "What can we do to provide you with an even better experience?"
   9 to 10 Response question	Add a question you want to ask the visitor if they respond with 9 or 10. For example, "Thank you for your feedback, what did you enjoy the most during your visit?"

3. Complete the survey settings as follows:

   Survey name	Shows the survey name, you can amend, if required.
   Send out delay in hours	The number of hours you want to wait to send the NPS survey to the visitor, after the visit.
   Survey logo	Click Browse to locate and upload your company logo.

4. Click Save survey.

   To start sending the survey to visitors, you must publish it.

To test the survey, within the NPS survey, click Send test.

To publish the survey, within the NPS survey, click Publish. This starts sending the survey to visitors after their visit.

If you need to make changes to a survey that has already been published, within the survey click Unpublish survey, make the required changes and then publish the survey again.

To view the responses of an survey, click Campaigns > NPS Surveys and select the required survey. For more information about the results, refer to Campaigns.