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Network Analytics

  • Updated

The network reports show the visitors network usage, duration and what content they are browsing. You can also see how many visitors authenticated onto the network at the venue.

To access these reports click AnalyticsNetworks.

Network Duration by Minutes

To help you identify how long users are on your network we've added a new report to show the total number of minutes end users were seen on the WiFi network at your venue(s). The number of minutes is based on the total session duration for each visitor. If a visitor has 5 network sessions or more within the report period, the number of minutes for the visitor is the sum of all 5 network sessions. For example, if the report period is 06/01/2022 to 06/30/2022:

  • Visitor 1 connects to your WiFi on 06/05/2022 for 10 minutes, on 06/09/2022 for 35 minutes and 06/21/2022 for 9 minutes.

  • Visitor 2 connects to your WiFi on 06/18/2022 for 5 minutes and 06/21/2022 for 15 minutes.

  • Visitor 3 connects to your WiFi on 06/09/2022 for 6 minutes and 06/25/2022 for 3 minutes.

Visitor

Sessions

Network duration

1

06/05/2022 for 10 minutes

06/09/2022 for 35 minutes

06/21/2022 for 9 minutes

54 minutes

2

06/18/2022 for 5 minutes

06/21/2022 for 15 minutes

20 minutes

3

06/09/2022 for 6 minutes

06/25/2022 for 3 minutes

9 minutes

The data for this report is not in real time, it refreshes every four hours starting at midnight UTC.

You can access this report within Analytics > Network.

Network Usage

This report shows the network usage of your visitors at an overall level, by the amount of data uploaded and amount of data downloaded, over your specified time period, at scope. If you hovering over each bar is shows the figure in terms of data, and as a percentage of the total.

Network Duration

This report provides an insight into how long visitors have been within your venues. Network Duration is based upon the duration a visitor's device was present within range of a hardware controller in your venue during the visit. Visits are grouped into time-based buckets of:

  • 0 - 15 minutes

  • 15 - 30 minutes

  • 30 - 60 minutes

  • 1 - 2 hours

  • 2+ hours

  • Unknown - No valid duration value could be obtained.

The count in each bucket is the number of visitors seen at scope with visit durations for the bucket's time frame. For example, if the report period is 06/01/2022 to 06/30/2022:

  • Visitor 1 connects to your WiFi on 06/09/2022 for 35 minutes.

  • Visitor 2 connects to your WiFi on 06/21/2022 for 15 minutes.

  • Visitor 3 connects to your WiFi on 06/09/2022 for 6 minutes.

Visitor

Sessions

Network duration

1

06/09/2022 for 35 minutes

30 - 60 minutes

2

06/21/2022 for 17 minutes

15 - 30 minutes

3

06/09/2022 for 6 minutes

0 - 15 minutes

Successful measurement and accuracy of visit duration is based upon several factors including the WiFi coverage in your venue and frequency of dropped connections between a visitor's device and hardware within your venue.

Web Filtering

These reports show the most requested and most blocked domains and categories. This helps to give you an insight into what visitors are browsing when connected to the venue's WiFi.

Authentication Rate

This report shows the number of successful and unsuccessful authentication attempts on to the WiFi network. Authentication attempts are based on visitor sessions which are categorized as:

  • Successful - Sessions that complete the access journey and successfully authenticate on to the WiFi.

  • Unsuccessful - Sessions that started the access journey but did not complete the journey and therefore did not authenticate on to the WiFi.

The count is the number of sessions in each category for all venues within your scope and the reporting period that you have selected. The authentication rate percentage is the percentage of successful authenticated sessions out of the total number of successful and unsuccessful sessions. For example:

  • Visitor 1 starts an access journey but leaves at the terms and conditions.

  • Visitor 2 starts an access journey but the connection is interrupted.

  • Visitors 3 to 10 start an access journey, complete it and authenticate on to the WiFi.

Category

Count

Percentage

Successful

8

80%

Unsuccessful

2

20%

Note: The report does not include unauthenticated presence data and focuses on data where visitors were seen starting the access journey and attempting to authenticate on to the network.

Download speed test

This report shows the download speeds experienced by visitors on your WiFi network at your venue(s) in Mbps.

Data only shows in this report if you select Enable background speed tests for clients onboarding to the WiFi within the Access journey options.

Latency test

This report shows the latency speeds experienced by visitors on your WiFi network at your venue(s) in Mbps.

Data only shows in this report if you select Enable background speed tests for clients onboarding to the WiFi within the Access journey options.

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