To help you identify how long users are on your network we've added a new report to show the total number of minutes end users were seen on the WiFi network at your venue(s). The number of minutes is based on the total session duration for each visitor. If a visitor has 5 network sessions or more within the report period, the number of minutes for the visitor is the sum of all 5 network sessions. For example, if the report period is 06/01/2022 to 06/30/2022:

• Visitor 1 connects to your WiFi on 06/05/2022 for 10 minutes, on 06/09/2022 for 35 minutes and 06/21/2022 for 9 minutes.

• Visitor 2 connects to your WiFi on 06/18/2022 for 5 minutes and 06/21/2022 for 15 minutes.

• Visitor 3 connects to your WiFi on 06/09/2022 for 6 minutes and 06/25/2022 for 3 minutes.

The data for this report is not in real time, it refreshes every four hours starting at midnight UTC.

You can access this report within Analytics > Network.

This report shows the network usage of your visitors at an overall level, by the amount of data uploaded and amount of data downloaded, over your specified time period, at scope. If you hovering over each bar is shows the figure in terms of data, and as a percentage of the total.

This report provides an insight into how long visitors have been within your venues. Network Duration is based upon the duration a visitor's device was present within range of a hardware controller in your venue during the visit. Visits are grouped into time-based buckets of:

• 0 - 15 minutes

• 15 - 30 minutes

• 30 - 60 minutes

• 1 - 2 hours

• 2+ hours

• Unknown - No valid duration value could be obtained.

The count in each bucket is the number of visitors seen at scope with visit durations for the bucket's time frame. For example, if the report period is 06/01/2022 to 06/30/2022:

• Visitor 1 connects to your WiFi on 06/09/2022 for 35 minutes.

• Visitor 2 connects to your WiFi on 06/21/2022 for 15 minutes.

• Visitor 3 connects to your WiFi on 06/09/2022 for 6 minutes.

Successful measurement and accuracy of visit duration is based upon several factors including the WiFi coverage in your venue and frequency of dropped connections between a visitor's device and hardware within your venue.

Network Duration encompasses the entire length of the session. Dwell accounts for this, plus the Session Expiry period (i.e. Dwell includes the time when a session is unused, before idle timeout takes place).

These reports show the most requested and most blocked domains and categories. This helps to give you an insight into what visitors are browsing when connected to the venue's WiFi.

This report shows the number of successful and unsuccessful authentication attempts on to the WiFi network. Authentication attempts are based on visitor sessions which are categorized as:

• Successful - Sessions that complete the access journey and successfully authenticate on to the WiFi.

• Unsuccessful - Sessions that started the access journey but did not complete the journey and therefore did not authenticate on to the WiFi. 

The count is the number of sessions in each category for all venues within your scope and the reporting period that you have selected. The authentication rate percentage is the percentage of successful authenticated sessions out of the total number of successful and unsuccessful sessions. For example:

• Visitor 1 starts an access journey but leaves at the terms and conditions.

• Visitor 2 starts an access journey but the connection is interrupted.

• Visitors 3 to 10 start an access journey, complete it and authenticate on to the WiFi.

This report shows the download speeds experienced by visitors on your WiFi network at your venue(s) in Mbps.

Data only shows in this report if you select Enable background speed tests for clients onboarding to the WiFi within the Access journey options.

This report shows the latency speeds experienced by visitors on your WiFi network at your venue(s) in Mbps.

Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. The lower the latency, the faster the speed. 

Data only shows in this report if you select Enable background speed tests for clients onboarding to the WiFi within the Access journey options.