Welcome to Purple Support

Ubiquiti UniFi Network Controller

  • Updated
If you are using a hardware based device like Dream Machine or CloudKey, please log in to this first and then open the Network Application 

Log in to your UniFi Network application and click the Setting icon (bottom left).

On the left menu, click Profiles. Under Guest Hotspot click on the Default item. Configure with:

  • Authentication Type: External Portal
  • External Portal: *insert walled_garden_ip here*
  • Guest Landing Page: On
  • Advanced: Manual
  • Default Expiration: 8 Hours
  • Landing Page: Promotional URL - *insert redirect_url here*
  • HTTPS Redirection: No
  • Encrypted redirect URL: No
  • Redirect Using Hostname: Yes - *insert access_domain here*
  • Secure Portal: Yes
  • Allowed Authorization Access: add the following domains:

    • *insert walled_garden_ip here*
    • *insert access_domain here*
    • d1ldbb6wxu8wdm.cloudfront.net
    • dowj6t3sraq9r.cloudfront.net
    If you are using Tiered Bandwidth (paid plans) you also need to add the following hostnames:
    • api.stripe.com
    • payment-r1.venuewifi.com
    • payment-r2.venuewifi.com
    • payment-r3.venuewifi.com
    If you wish to support social network logins you also need to add the following hostnames:
    • r1-portal.venuewifi.com
    • r2-portal.venuewifi.com
    • r3-portal.venuewifi.com

    • facebook.com
    • www.facebook.com
    • m.facebook.com
    • scontent-lhr3-1.xx.fbcdn.net
    • fbstatic-a.akamaihd.net
    • connect.facebook.net
    • twitter.com
    • www.twitter.com
    • api.twitter.com
    • abs.twimg.com
    • abs-0.twimg.com
    • linkedin.com
    • www.linkedin.com
    • touch.linkedin.com
    • static.licdn.com

Click Apply Changes to save. Next, click WiFi on the left and then Create New WiFi. Configure with:

  • Name: Guest WiFi (or whatever you wish to broadcast)
  • Advanced: Manual
  • WiFi Type: Guest Hotspot
  • Security Protocol: Open

Click Add WiFi Network to save.

To complete the set up you will need to log in to your portal, and under the Venue Settings you will need to enter your UniFi Controller Public IP/Hostname and a valid Username/Password of an account you created on your local controller (not a UniFi cloud account).

We recommend not using your admin user, so set up a new one specifically for this. This allows our system to communicate with your controller to authenticate guest users and is a mandatory step.

IMPORTANT: If your UniFi Controller is not publicly accessible you will need to set up a port forward or firewall rule to allow this.

Please create a new port forward or firewall rule with the following:

  • Local/Internal IP: Your UniFi Controller Internal LAN IP (e.g.
  • Protocol: TCP
  • Destination Port: 8443 (UniFi software controller) or 443 (UDM/UDW/UDR/CloudKey Gen2)

Please contact support if you need assistance with the port forward/firewall setup and we'll do our best to help.

The configuration is now complete.

Share online:
Was this article helpful?
0 out of 0 found this helpful