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Connection Error

  • Updated

If a visitor connects to the WiFi and misses the prompts to log in, they may receive an SSL connection error when they try to launch a secure web page.

To avoid this, when a visitor connects to the Wi-Fi a notification appears to prompt the visitor to log in. If this is followed, it should prevent the warning message from appearing. Alternatively, as a workaround, if the visitor loads a non-secure site (e.g. neverssl.com) it should redirect to the login page.

If your visitors continue to have problems with SSL connection errors, please contact Support with examples of the issues experienced.

The reason this is occurs is because most pages are 'secure' web pages (HTTPS or SSL). If the visitor is not logged in, the captive portal attempts to redirect any web traffic to the login page for the Wi-Fi and a secure page cannot be redirected without one of the warnings below showing.

Generic examples:

  • "Your connection is not private

    Attackers might be trying to steal your information from <website> (for example, passwords, messages, or credit cards)


  • "The site cannot provide a secure connection

    <website> sent an invalid response.


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