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The TrustPilot connector links your Purple account with TrustPilot to automatically send reminders to guests who connected to the Wi-Fi, 24 hours after their visit to your venue, to ask them to leave a review; instantly promoting feedback and enhancing your online presence.

Set Up the TrustPilot Connector

  1. Within ManagementConnectors on the TrustPilot connector click Add.

  2. Enter the Connection Name, this can be anything you choose.

  3. Enter the TrustPilot domain, TrustPilot encryption key and TrustPilot authentication key.

  4. Within Scope, the login level determines what scope is available. The scope determines at what level the palette displays for this connector, choose from the following:

    • Customer level – Displays the customer, groups and all venues. With the ability to select each level.

    • Group level – Displays the selected group and the venues within that group.

    • Venue level – This specific venue.

  5. Select Save to record changes.

Data Sent to TrustPilot

No end user data or personally identifiable information is sent to the TrustPilot API. The below data is from Purple’s applications, and is sent up to 1 hour after the Wi-Fi user's visit.

Users are redirected to TrustPilot when they click on the review links in the email. The user can then leave their review for the venue on TrustPilot’s website. The TrustPilot review email sent from Purple’s applications will only be sent once to a Wi-Fi user, per connector.

Data Type





The user's title, e.g. Mr., Mrs.



The user's forename



The user's surname



The user's email address

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