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TrustPilot

  • Updated

The TrustPilot connector links your Purple account with TrustPilot to automatically send reminders to guests who connected to the WiFi, 24 hours after their visit to your venue, to ask them to leave a review; instantly promoting feedback and enhancing your online presence.

Set Up the TrustPilot Connector

  1. Within ManagementConnectors on the TrustPilot connector click Add.

  2. Enter the Connection Name, this can be anything you choose.

  3. Enter the TrustPilot domain, TrustPilot encryption key and TrustPilot authentication key.

  4. Within Scope, the login level determines what scope is available. The scope determines at what level the palette displays for this connector, choose from the following:

    • Customer level – Displays the customer, groups and all venues. With the ability to select each level.

    • Group level – Displays the selected group and the venues within that group.

    • Venue level – This specific venue.

  5. Select Save to record changes.

Data Sent to TrustPilot

The following data is sent to TrustPilot to trigger an email to the user after 24 hours of visiting the venue to ask for a review on TrustPilot:

Data Type

Data

Description

(string|null)

title'

The user's title, e.g. Mr., Mrs.

(string)

firstName'

The user's forename

(string)

lastName'

The user's surname

(string)

email'

The user's email address

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