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Destinations and Search Terms - Next Gen

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Destinations are the points of interest you want your visitors to navigate to. Search functionality allow these to be easily found, with keyword usage important to enable users to find relevant destinations. 

Destinations can include Doctors, Restrooms, Restaurants, Departments, Dining, Gift Shops,  etc.

Purple will directly assist with the creation and placement of destinations. Please contact your solutions delivery or account manager for more information. 

Adding search terms

From the Floor Plan page of your desired location, select the pin icon from the toolbar:

Pin screenshot.png

A side panel will appear. The ‘Category’ tab includes a dropdown menu to select the category that best describes the destination.

Selecting ‘Manage categories’ allows you to add or edit categories, including the insertion of related keywords for search terms which helps users find the destination.

Best practice
It’s important to add keywords to enable end users to more easily find relevant information. Best practice is to add multiple search terms for every category.

Suggested terms show to help you include relevant keywords. You need to initially select the Category, then search terms are proposed. Clicking the search term will add it as a related keyword. You can also add a custom search term by using the relevant box:


Search terms shown are not automatically added until you click them, e.g. ‘Dessert’ below:



Destination & Search best practice

  • Survey staff, patients/visitors on frequent destination requests.

  • Check with IT/Marketing if facility website information can be used for Wayfinding menu development (i.e. Department List, Doctor List).

  • Use consistent terminology in the MDT that reflects existing facility static signage and patient appointment reminders.

  • Limit each menu to 4-5 columns, in addition to Location, common columns include: Floor, Building, and Details.

  • Use tags to store alternate search terms patients may use that do not reflect signage. For example:

    • Cafeteria (static signage)

    • Food is a common searchable tag

  • Do not include terms in the tag column that are represented in the location column because that is also searchable. E.g. It is not necessary to include the word Cancer as a tag for the location Cancer Center because Cancer is included in the location title.

  • Fuzzy search navigates through location name and then tags for a match. Fuzzy search makes it easier and faster for users to search destinations and handles spelling mistakes.

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