When you set up Wayfinding it's important to test the web application to ensure it's accurate and navigates you to the correct destinations.
You should also test the application if you make any changes to the floorplans, routes, hardware, or if a visitor reports an issue. When you test you should verify the following:
All routes follow the main passageways defined by you
All destination drop points are in the correct location
The correct elevators and recommended parking are assigned to the destinations
Purple send you a link to a Google Sheets, to record your feedback on the routes you test.
It is important to understand that to test every single combination of routes is almost impossible. However, by taking a systematic approach to the tests we can identify any issues and address feedback that affect the overall directions.
Before you start the tests, we will go over sets of directions and discuss what to expect and how best to provide feedback.
Internal route tests
This is a systematic and gradual test of the solution. Purple send you a spreadsheet with links to destinations spanning a single floor. You must provide feedback within the spreadsheet that Purple send and return it to Purple, at which point feedback will be addressed.
You may be asked to retest applicable feedback.
Utilize the web solution fully and test any additional routes you deem important that have not been addressed. At this point you will have worked through most directions that require changes, and it is up to you to determine how many more sets of directions you want to test.
Some clients create their own spreadsheet where they use unique quicklinks and run at least one set of directions that covers each location.
We recommend that one key stakeholder in your business reviews all feedback for consistency.
Purple provide you with a Google Sheets document to log all feedback. Key points to include are:
- A description of the issue or feedback
- Steps to reproduce the issue to help with diagnosis
- Any screenshots or screen recordings
- The device
- The operating system