Welcome to Purple Support

Wayfinding

Enabling Location for GPS Positioning
You need to approve the location permission manually if you rejected the initial reques...
Accessibility
Purple is committed to ensuring digital accessibility for everyone, including people wi...
Kiosk Setup Guide
Specifications for digital display units running Purple's Wayfinding are available here...
Kontakt Beacon Setup Guide
What is a Kontakt Beacon? A beacon is a small, battery powered wireless device that bro...
Estimote Beacon Setup Guide
What is an Estimote Beacon? A beacon is a small, battery powered wireless device that b...
Introduction to Wayfinding
Purple Wayfinding is a SaaS cloud based solution that creates a digital map to help vi...

Translations
Users are able to translate their RTLS experience into their preferred language. This s...
GPS Web Positioning
Our GPS Web Positioning feature allows users to understand where they are on our web-ba...
Join WiFi Prompt
A prompt which promotes WiFi networks to users who enter the RTLS Web platform is avail...
Save Functionality
The ability to save all points of interest (POIs), including custom POIs, is available....
GPS Web Positioning
Our GPS Web Positioning feature allows users to understand where they are on our web-ba...
Offsite/Onsite
Offsite to onsite navigation describes a feature which enables users to plan their trip...

Admin Tool
The Wayfinding Admin Tool gives you access to update all of your applications from one ...
Wayfinding Implementation: Current Gen
BLE Beacons Find out more about BLE beacons, what the minimum requirements are and what...
Wayfinding Data
Wayfinding Data within the Wayfinding Admin Tool, includes your wayfinding destinations...
Wayfinding Reports
The Reports menu within the Wayfinding Admin Tool contains different reports you can vi...
Implementation Graphics
The implementation graphics are a list of required graphics that help us design your Wa...
Menus and Destinations
Site menus enable you to categorize your destinations into main menus and sub-menus so ...

Configure BLE on Ubiquiti Networks APs
To configure Bluetooth Low Energy (BLE) on Ubiquiti Networks access points, follow thes...
Configure BLE on Extreme Networks APs
To configure Bluetooth Low Energy (BLE) on Extreme Networks Access Points (APs), you ty...
Configure BLE on Cisco Meraki APs
To configure Bluetooth Low Energy (BLE) on Cisco Meraki Access Points, you can follow t...
Configure BLE on Aruba Networks APs
To configure Bluetooth Low Energy (BLE) on Aruba Networks Access Points, you need to pe...
Configure BLE on Aerohive Networks APs
To configure Bluetooth Low Energy (BLE) on Aerohive Networks Access Points, you'll need...
Configure BLE on Xirrus Wireless APs
To configure Bluetooth Low Energy (BLE) on Xirrus Wireless Access Points (APs), you nee...