Welcome to Purple Support

Premier Inn 'Ultimate WiFi' Guest Support Guide

  • Updated

From your list of networks, choose ‘Premier Inn Ultimate WiFi’ to connect. On most mobile and tablet devices, this is available from Settings > WiFi. On laptops, select the WiFi icon from your toolbar, then the Premier Inn network. 

Check our FAQ for further support. 

Payment options include:

  • Visa, Mastercard or American Express
  • Debit/Credit card
  • Paypal
  • Vouchers purchased from the hotel reception

Once purchased, Ultimate WiFi works with up to 3 devices.

Can't connect to WiFi

If you have selected ‘Premier Inn Ultimate WiFi’ on your device, have signal strength, and cannot get online, contact our support team via the chat functionality in the bottom corner of this screen. 

To get support as quickly as possible, include your:

  • Device MAC address (Find your MAC Address)
  • Date and time of login
  • Screenshot of the error
  • Venue details
  • Room number

Cost and functionality

Premier Inn provides WiFi for free throughout your stay. The cost to upgrade to Ultimate WiFi is £5 per day. 

Access is measured in time; e.g. 24 hour access starts and finishes at the same time, one day apart.

If you log on with no credit remaining, a prompt will display to top-up your account. 

Vouchers

Vouchers are typically available from reception. 

Voucher codes are alphabet-character only and aren't case sensitive. Make sure you haven't typed numbers instead of letters. 

Codes have an expiry date so double check your code hasn't expired. 

Parental controls

Basic filters are applied to the internet service. For more controls, check the following links:

iOS (Apple devices)
http://support.apple.com/en-gb/HT201304

Google search: 
https://support.google.com/websearch/answer/510?hl=en

Windows (laptops plus Nokia, Lumia or Microsoft phones)

https://support.microsoft.com/en-us/account-billing/getting-started-with-microsoft-family-safety-b6280c9d-38d7-82ff-0e4f-a6cb7e659344 

MAC address randomization / Private address support

Purple WiFi supports connections from WiFi enabled devices with MAC randomization enabled. This means you'll still be able to connect, register, and authenticate to a Purple WiFi network.

If you’re connecting to a paid WiFi network or using a voucher code and have device limits, we recommend disabling the Private Address (or) MAC randomization feature on your device to avoid filling multiple device slots on your account.

On iPhone or iPad you can find out what software version your device is on by going to Settings, General, then About. If the Software Version mentions 14.0 or above, you will have Private Address enabled by default.

Disable private address support

To disable the Private Address on your Apple device:

  1. Open the Settings app, then select Wi-Fi
  2. Tap on the information button next to a network (in this case, the network you’re connected to).
  3. Tap on the Private Address toggle to turn it off. A privacy warning will pop up, then select Rejoin.

To ensure this is done immediately, we recommend turning your WiFi off and on again.

Once connected back to the network using the hardware MAC address, all of your paid WiFi products or voucher codes will be applied to the device immediately and you will not be required to purchase a new WiFi service. If you’re using a Free WiFi service and have previously already submitted your data to get online, you will not be required to re-enter your data to authenticate to your service.

Doing the above will only change the Private Address option for the network you’ve selected, and will leave the Private Address feature enabled for all other networks on your device.

Click to read more on Apple’s support page: https://support.apple.com/en-gb/HT211227

Disable MAC Randomization

iOS

  1. Open the Settings app, then tap Wi-Fi.

  2. If you aren’t currently connected to the network, tap Edit in the upper-right corner of the screen.

  3. Tap the information buttonNo alt supplied for Image next to the network name.

  4. Configure the setting:

    • If using iOS 18 or iPadOS 18, tap Private Wi-Fi Address, then tap Off

    • If using an earlier OS, turn Private Wi-Fi Address off

Android

This varies slightly depending on the make and model but typically follows the process of:

  1. Open the Settings app

  2. Select Network & Internet, then Wi-Fi

  3. Select the network to configure

  4. Select Advanced, Privacy, then disable Randomized MAC

Mac

  1. Choose Apple menu > System Settings, then click Wi-Fi in the sidebar

  2. Click the Details button or More Info button next to the network name

  3. From the menu next to Private Wi-Fi Address, choose Off

Windows

  1. Select the Start button, then Settings

  2. Go to Network & Internet then Wi-Fi

  3. Go to Manage known networks and select a network, then Properties

  4. Disable "Use random hardware addresses for this network"

Share online:
Was this article helpful?
1 out of 13 found this helpful