Welcome to Purple Support

Premier Inn 'Ultimate WiFi' Guest Support Guide

  • Updated

From your list of networks, choose ‘Premier Inn Ultimate WiFi’ to connect.

Payment options include:

  • Visa, Mastercard or American Express
  • Debit/Credit card
  • Paypal
  • Vouchers purchased from the hotel reception

Once purchased, Ultimate WiFi works with up to 3 devices.

Cost and functionality

Premier Inn provides WiFi for free throughout your stay. The cost to upgrade to Ultimate WiFi is £5 per day. 

Access is measured in time; e.g. 24 hour access starts and finishes at the same time, one day apart.

If you log on with an account with no credit remaining, a prompt will display to top-up your account. 


Voucher codes are alphabet-character only and aren't case sensitive. Make sure you haven't typed numbers instead of letters. 

Parental controls

Basic filters are applied to the internet service. For more controls, check the following links:

iOS (Apple devices)

Google search: 

Windows (laptops plus Nokia, Lumia or Microsoft phones)


You’ll also find smartphone apps that help filter child-friendly content (see the relevant app store for options and reviews). 

MAC address randomization / Private address support

Purple WiFi supports connections from WiFi enabled devices with MAC randomization enabled. With MAC randomization enabled, you'll be able to connect, register and authenticate to a Purple WiFi network.

If you’re connecting to a paid WiFi network or using a voucher code and have device limits, we recommend disabling the Private Address (or) MAC randomization feature on your device to avoid filling multiple device slots on your account.

If you have recently updated your iPhone/iPad to iOS 14 or Apple Watch to WatchOS 7, the Private Address feature is enabled on all your networks by default.

To find out what software version your device is on, go to Settings, tap General, and then select About. If the Software Version mentions 14.0 or above, you will have Private Address enabled by default.

Disabling private address support

To disable the Private Address on an Apple device:

  1. Open the Settings app, then tap on Wi-Fi
  2. Tap on the information button next to a network (in this case, the network you’re connected to).
  3. Tap on the Private Address toggle to turn it off. A privacy warning will pop up, then select Rejoin.

To ensure this is done immediately, we recommend turning your WiFi off and on again.

Once connected back to the network using the hardware MAC address, all of your paid WiFi products or voucher codes will be applied to the device immediately and you will not be required to purchase a new WiFi service. If you’re using a Free WiFi service and have previously already submitted your data to get online, you will not be required to re-enter your data to authenticate to your service.

Doing the above will only change the Private Address option for the network you’ve selected, and will leave the Private Address feature enabled for all other networks on your device.

Click to read more on Apple’s support page: https://support.apple.com/en-gb/HT211227


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