Hi there, 

Please forward this email to your Wireless Network Administrator if you are not the correct recipient.

As part of our ongoing improvements to the resilience and speed of the Guest WiFi service there is a requirement to make a small change to the controller(s) you use with Purple WiFi.

What is changing and why?

To add extra resilience and speed to our load balancing servers we need an additional IP address to be configured on your controller's ACL rules. Although the majority of wireless controllers support hostname ACL entries, some only allow IP addresses and an update is required for the Guest WiFi service to continue as normal.

When is it changing?

Please make the change as soon as possible.

We appreciate that some customers require advanced warning of such changes and therefore we're providing 4 weeks notice. 

The deadline to make the change is 21 April 2023. If the new IP address has not been added by this date, end users will not be able to get online. 

We highly recommend making the change as soon as possible.

How to add the new IP address

We’ve created a guide on how to add the new IP address to your controller(s): 

• Cisco WLC: Click here
• UniFi Wireless: Click here

Current IP addresses:

• ip_1
• ip_2

Additional IP address:

• new_ip_1

Questions or concerns?

We are here to help. You can email support@purple.ai or start a live chat at Purple Support.