Communications Assistance for Law Enforcement Act (CALEA)

Learn how Purple complies with CALEA legislation

  • What is CALEA?

    CALEA, or the Communications Assistance for Law Enforcement Act, is a United States law that oversees telecommunication security which has now been expanded to internet security. CALEA is intended to preserve the ability of law enforcement agencies such as the FBI and FCC to conduct electronic surveillance while protecting the privacy of information outside the scope of the investigation.

    It requires that telecommunications carriers and manufacturers of telecommunications equipment design their equipment, facilities, and services to ensure that they have the necessary surveillance capabilities to comply with legal re-quests for information.

  • How does CALEA apply to Purple?

    Purple is a global guest Wi-Fi analytics, occupancy management, and Wayfinding platform, deployed in over 130 countries globally and partnered with some of the largest service providers in the world.

    Purple captures Personal Identifiable Information (PII) from millions of users every month, on boarding an average of 700,000 users per day across more than 34,000 venues.

    Purple’s cloud based software solution maintains real-time compliance global with data protection laws such as GDPR, RIPA, CALEA and many more.

  • Submitting a Law Enforcement Request

    First, we must review the order for validity. If the order contains an error (e.g. recites the wrong standard of due process) it should be returned to the law enforcement agency for correction.

    Purple will disclose user information in accordance with our terms of service, privacy policy, and U.S. law.

    A valid search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel Purple to provide the Personally Identifiable Information on end users of Purple’s products or services.

  • What types of User Information does Purple have?

    Purple holds Personal Identifiable Information (PII) on all end users of our guest Wi-Fi service.

    The level of detail per individual is dependent on which venue the end user has visited – information such as name, date of birth, contact information including mobile number and email address, MAC address, browser, OS and venues end users have visited.

    Purple makes much of its end user data accessible to the venue owner themselves.

  • Response Time

    Purple typically responds to valid requests for information within two business weeks.

    However, response times may take longer than two business weeks depending on the complexity and scope of the request.

  • Benefits to Venue Owners using Purple

    Purple complies with State and Federal Laws and Carrier Guidelines

    Purple provides a service that reduces the complexity for your business and mitigates the risk associated with managing the legal process of a CALEA request

    We assist with Law Enforcement Agencies. Purple will take the lead on any law enforcement requests and process them accordingly

    You can reduce Operating and Capital Expenditure by alleviating responsibility relating to CALEA from the venue owners and ensure they stay compliant and do not commit unnecessary resources


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